In-Demand systems operations lead Jobs in sydney, nsw

Customer Service Lead
Jivaro —Sydney NSW
- Up to $120,000 a year
- Full-time
- Hybrid work
- Customer service
- AI
Clinical Quality and Audit Officer
Healthdirect Australia —Sydney NSW
- Contract
- Customer service
- Microsoft Office
- SharePoint
- Parental leave
13d
GM Supply Chain Operations
Metcash —Macquarie Park NSW
- Hybrid work
- Annual leave
- Parental leave
9d
Operations Lead
AMP Limited —Sydney NSW
- Full-time
- AI
8d
Change Manager
O'Brien Glass Industries Limited —Padstow NSW
- Full-time
- Communication skills
Advertiser Engagement and Creative Operations Product Specialist, GMPT, TikTok Australia
TikTok —Sydney NSW
- English
Customer Delivery Technology Applications Manager
King Living —Turrella NSW
- Full-time
- Microsoft Excel
- Management
- Administrative experience
- Employee discount
Quick Apply
Showroom Management Opportunities
King Living —Sydney NSW
- Weekend availability
- Sales
- Microsoft Office
- POS
- Parental leave
- Employee assistance program
Quick Apply
FREIGHT OPERATOR
UPS —Botany NSW
- Full-time
Vendor Engagement Lead
ISS —Sydney NSW
- Contract
- Opportunities for advancement
Dispatcher
FedEx AMEA —Enfield NSW
- Full-time
- No experience needed
- No degree
5d
Operations Lead
Fetch Pet —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
Change, Comms & Capability Specialist
Metcash —Macquarie Park NSW
- Hybrid work
9d
Facilities Manager
JLL —Strawberry Hills NSW
- Leadership
Consultant / Senior Consultant
Alpha Alternatives —Sydney NSW
- Analysis skills
- Communication skills
Strategic Project Lead, AI Operations
SafetyCulture —Sydney NSW
- Full-time
- Presentation skills
- AI
People Experience Manager
Certis Group —Macquarie Park NSW
- AI
- Opportunities for advancement
Workplace Lead - Sydney
Legora AB —Sydney NSW
- Full-time
- Office experience
Digital Transformation Lead
IKEA —Tempe NSW
- Full-time
- Management
- Bachelor's degree
- Communication skills
Principal Consultant - Change and Leadership
RFOUR Pty Ltd —Sydney NSW
- $112,069.52 - $134,417.00 a year
- Full-time
- Hybrid work
- ERP systems
- English
- Bachelor's degree
Quick Apply

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systems operations lead jobs near sydney, nsw

Customer Service Lead

Jivaro
Sydney NSW

Apply Now

Job Details

Full-time
Up to $120,000 a year

Qualifications

Customer service
E-commerce
Scalability
AI

Full Job Description

Flexibility - 2 Days WFH
Opportunity to join a high-growth, digitally led consumer business
Full-time, permanent role

Customer Service Lead
Sydney, CBD
Up to $120K + Super

About the company:
Join a fast-growing Australian consumer brand group operating across beauty, wellness, and lifestyle categories, with a strong ecommerce and digital-first presence. Known for innovative products, engaged online communities, and rapid growth across local and international markets, the business is continuing to invest heavily in customer experience, digital capability, and scalable operations.

About the role:
Our client is seeking a Customer Service Lead to take ownership of the end-to-end customer experience function across multiple high-growth ecommerce brands. Reporting into senior digital leadership, this role will lead daily customer service operations, optimise support systems and processes, and deliver exceptional customer experiences across all digital and marketplace channels.
This is a hands-on leadership role suited to someone who thrives in a fast-paced ecommerce environment and is passionate about building scalable customer experience functions.

Responsibilities:

Lead and manage the end-to-end customer service function across multiple ecommerce brands
Oversee support operations across email, live chat, helpdesk, social, AI agents, and marketplace channels
Manage and optimise customer service platforms, workflows, automations, and operational processes
Develop scalable SOPs, improve response quality, and drive customer satisfaction outcomes
Lead, coach, and support a small customer service team while managing KPIs and performance metrics
Deliver customer insights and reporting to identify trends, improve experiences, and support business decisions

About you:

3–5+ years’ experience in customer service or customer experience roles within ecommerce or consumer brands
Previous experience leading or mentoring customer support teams in fast-paced environments
Strong understanding of DTC customer journeys and post-purchase experience
Hands-on experience using Gorgias or similar customer support platforms
Excellent communication, stakeholder management, and problem-solving skills
Highly organised with the ability to manage competing priorities and drive continuous improvement

Benefits:

Hybrid working arrangement with 2 Days WFH
Opportunity to join a high-growth, digitally led consumer business
Work across multiple exciting ecommerce and lifestyle brands
Fast-paced, collaborative culture with strong leadership support
High-impact role with ownership and autonomy across customer experience

Apply Now

Refine Your Search

systems operations lead jobs in sydney, nsw

Customer Service Lead

Clinical Quality and Audit Officer

GM Supply Chain Operations

Operations Lead

Change Manager

Advertiser Engagement and Creative Operations Product Specialist, GMPT, TikTok Australia

Customer Delivery Technology Applications Manager

Showroom Management Opportunities

FREIGHT OPERATOR

Vendor Engagement Lead

Dispatcher

Operations Lead

Change, Comms & Capability Specialist

Facilities Manager

Consultant / Senior Consultant

Strategic Project Lead, AI Operations

People Experience Manager

Workplace Lead - Sydney

Digital Transformation Lead

Principal Consultant - Change and Leadership

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