In-Demand Senior technical support engineer (integrations) Jobs in Sydney, Nsw

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
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- APIs
10d
Senior Technical Support Engineer, Observe by Snowflake
Snowflake —Barangaroo NSW
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- Azure
- Computer Science
- SQL
Senior Integrations Engineer
BDO —Sydney NSW
- Full-time
- Computer science
- Azure
- No degree
- Health insurance
- On-the-job training
Senior Full Stack Engineer
Chemist2U Australia Pty Ltd —Eveleigh NSW
- Full-time
- Hybrid work
- Management
- AWS
- Software development
Quick Apply
9d
Application Support Engineer
DXC Technology Australia —Sydney NSW
- $65.32 - $84.34 an hour
- Full-time
- Computer science
- Management
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Staff Solutions Engineer
Afterpay —Sydney NSW
- From $17,000 a month
- Full-time
- APIs
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
8d
Senior Solutions Engineer
Okta —Sydney NSW
- Management
- Computer Science
- Engineering
Senior Production Engineer - 12 months contract
Advanced Navigation —Botany NSW
- Contract
- Engineering
- Assembly
- Bachelor's degree
Senior Operations Engineer
Insignia Financial Ltd —Sydney NSW
- Full-time
- AWS
Senior Communications Engineer
St Vincent's Health Australia —Inner West NSW
- Full-time
- Hybrid work
6d
Senior Infrastructure Engineer, Sydney
Mako —Sydney NSW
- Administrative experience
- AWS
- Scripting
- Health insurance
- Parental leave
Quick Apply
8d
ServiceNow Developer
AC3 —Sydney NSW
- $135,000 a year
- Full-time
- Hybrid work
- APIs
- Health insurance
Quick Apply
Senior Tendering Engineer
Schneider Electric —Macquarie Park NSW
- Full-time
- Opportunities for advancement
7d
Senior System Engineer
Cuscal —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
Quick Apply
Senior Engineer (OAuth2)
CoStar Group —Sydney NSW
- Full-time
- Azure
- Management
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Systems Integration Engineer Lead
Birdon —Dawes Point NSW
- Full-time
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Senior Engineer - Generation & Storage
AECOM —Sydney NSW
- Full-time
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Axway Software SA —Naremburn NSW
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Senior Platforms Engineer - HIL (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Quick Apply
Senior Identity Engineer
Versent —Sydney NSW
- Full-time
- AWS
- Agile

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Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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senior technical support engineer (integrations) jobs in sydney, nsw

Senior Technical Support Engineer (Integrations)

Senior Technical Support Engineer, Observe by Snowflake

Senior Integrations Engineer

Senior Full Stack Engineer

Application Support Engineer

Staff Solutions Engineer

Senior Solutions Engineer

Senior Production Engineer - 12 months contract

Senior Operations Engineer

Senior Communications Engineer

Senior Infrastructure Engineer, Sydney

ServiceNow Developer

Senior Tendering Engineer

Senior System Engineer

Senior Engineer (OAuth2)

Systems Integration Engineer Lead

Senior Engineer - Generation & Storage

Senior Presales Solutions Engineer

Senior Platforms Engineer - HIL (AU)

Senior Identity Engineer

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