Role Title: Instructional Designer Implementation Officer
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 4
Remuneration: $153,559 - $182,954 plus Superannuation of 12%
Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment
Requisition ID: REQ677602
Closing Date: 24 August 2026 (11:59PM)
Join our System Performance Support Branch at Ministry of Health for an exciting permanent employment opportunity and be part of the team enriching health in millions of ways every day.
Are you a curious, hands-on problem-solver with a passion for technology, data, digital learning and responsible AI? We’re looking for a technically minded Instructional Designer / Implementation Officer with strong implementation experience and confidence using AI-assisted tools to create practical, engaging learning solutions.
You will help staff across NSW Health adopt complex digital systems, including AI-enabled features, automation and decision-support workflows, in a safe and effective way.
System Performance Support (SPS) is a branch within NSW Health that partners with health service executives, clinicians, and other Ministry teams to improve the performance and sustainability of health services across the state.
Specifically, you will be joining the State Operational Data Store (ODS) Program.
The ODS Program develops dashboards and digital tools to monitor performance, including the Patient Flow Portal, which tracks bed availability, discharge processes, and cleaning workflows, to enable a variety of statewide initiatives.
We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
Explore boundless potential in a dynamic environment.
Join a passionate team dedicated to innovation and creativity.
The Instructional Designer / Implementation Officer supports the successful rollout of State ODS Program applications by designing, developing and maintaining training documentation, eLearning content and implementation materials.
The role works closely with the Implementation Team, Senior Business Analysts and Project Managers to translate complex system changes into clear, accessible and engaging learning experiences, including content that supports the adoption of AI-enabled tools, automation and intelligent system workflows.
The Health Manager level 4, starting salary from $153,559 - $182,954 plus Super and annual leave loading, with a 38-hour work week.
Drive collaboration with Ministry of Health (MoH) and Local Health District (LHD) stakeholders to design and deliver implementation plans and high-quality training materials to support the rollout of key systems, including the Clinician Billing Portal, Revenue Portal, Paperlite, Patient Flow Systems framework, and Patient Flow Portal (PFP) modules for acute and integrated care.
Work collaboratively with MoH teams to obtain an in-depth understanding of the new guidelines, processes, systems, user experiences and the documentation requirements impacting the implementation of state-wide solutions.
Design, develop and deliver engaging digital, scalable and AI-assisted learning solutions, including interactive, scenario-based, virtual and self-service training experiences.
Use generative AI and modern learning technologies to accelerate content development, tailor materials for different user groups and rapidly update resources as systems change.
Manage the delivery of training and other implementation activities. This includes preparing and updating training and implementation plans, conducting training sessions and ensuring implementation plans are adhered to by the LHDs within the agreed timeframes. Scope, write and design appropriate blended learning materials to meet different end user needs.
About you:
We are seeking motivated and committed individuals who can support the work of NSW Health. We are looking for:
Experience (> 2 years) in developing high quality digital and AI-enhanced end user training experiences for use in various delivery modes.
Experience (> 5 years) in running customised training workshops for staff that have differing levels of experience in the utilisation of technology.
Experience (> 1 year) in AI-assisted content creation tools, modern digital learning platforms and driving the adoption and behaviour change with emerging technologies around AI-enabled system features, decision support tools and automated workflows.
Experience (>5 years) using Microsoft 365 technologies, including Excel, PowerPoint, SharePoint and Word, enterprise knowledge management and service platforms including Confluence, ServiceNow and Azure DevOps, and rapid eLearning development tools such as Captivate and Camtasia.
Experience (> 2 years) in developing implementation plans, processes and tools to support the implementation of complex enterprise systems that impact numerous stakeholder groups.
At the Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND demonstrate your ability by attaching a response to the target questions below.
Target Questions: Please keep response length to below 250 words for each question
1. Please demonstrate how you have previously provided instructional design and implementation activities to support a large-scale technology solution. Include your specific responsibilities and the project resources you were accountable for producing.
2. Our team implements complex technology solutions across NSW Health. How would you approach learning quickly in a complex, constantly evolving environment?
3. Describe your experience using AI-assisted content creation tools, modern learning platforms or authoring tools such as Captivate, Camtasia, Articulate or similar. How have you used these tools to improve learning outcomes or content development?
4. You are designing training for a diverse audience with varying levels of prior knowledge and confidence using technology. Which instructional design approach would you choose and how would you ensure the training supports safe and effective adoption of AI-enabled features or automated workflows?
For role related queries or questions contact Damian Miners on
[email protected] and quote
REQ677602.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Karen Kennedy on
[email protected].
Closing Date: Monday 24 August 2026 (11:59PM)
At NSW Health we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
