In-Demand senior customer service representative Jobs in sydney, nsw

Strategy & Transformation Manager
Commonwealth Bank —Sydney NSW
- Full-time
10d
Workplace Relations Specialist
Commonwealth Bank —Sydney NSW
- Full-time
12d
Sales Representative
Zimmer Biomet —Sydney NSW
- Full-time
- Marketing
- Presentation skills
- Business
- Wellness program
Sr. Workplace Experience & Operations Coordinator
Cushman & Wakefield —Sydney NSW
- Full-time
- Communication skills
Quick Apply
6d
Sales and Marketing Manager
MW Marine —Spit Junction NSW
- $90,000 - $110,000 a year
- Full-time
- Management
- Sales
- Marketing
Quick Apply
8d
Senior Sales Representative
Turbo Air Pty Ltd —Auburn NSW
- $90,000 - $100,000 a year
- Full-time
- Hospitality
- Sales
- Business development
Quick Apply
13d
Sales Support Specialist
Prinova Europe —North Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
Managed Services COO
Ericsson —Sydney NSW
- Contract
- Nursing
- Analysis skills
- Business
5d
Technical Implementation Project Manager
Accommodations Plus International —Sydney NSW
- Weekend availability
- PMP
- English
- Education
- Annual leave
Senior Customer Care Representative
Stryker —St Leonards NSW
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- Parental leave
13d
Account Director - Sydney, Australia
Accommodations Plus International —Mascot NSW
- Full-time
- Microsoft Excel
- Customer service
- Office
Principal, APAC Partner Enablement
Klaviyo —Sydney NSW
- $148,000 - $222,000 a year
- Presentation skills
- AI
- Leadership
Quick Apply
Administration Associate
MSD —Macquarie Park NSW
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Development Representative
RELX —Sydney NSW
- Full-time
- Sales
- Customer service
- AI
14d
Sales Development Representative
LexisNexis —Sydney NSW
- Full-time
- Sales
- Customer service
- AI
14d
Senior Compliance Manager
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Financial services
- Leadership
Quick Apply
6d
Leasing Executive
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
- Writing skills
- Presentation skills
Quick Apply
8d
Site Supervisor
Wilson Group —Sydney NSW
- Full-time
- Supervising experience
- Communication skills
- Health insurance
- Employee assistance program
Customer Excellence Representative
Carbiz Rentals —Mascot NSW
- $55,000 - $60,000 a year
- Overtime
- Customer service
- Administrative experience
- Communication skills
Food & Pharma Division Manager - Oceania
Alfa Laval —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- Business

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Strategy & Transformation Manager

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
10 days ago

Full Job Description

Do work that matters

Reporting to the Head of Strategy & Transformation (Customer Service Network), you’ll play a key role in shaping strategy and driving it through to execution across the branch network.

You’ll help define priorities and initiatives, using structured problem solving and insights to set direction then translate that into clear, actionable plans.

Beyond thinking, you’ll deliver. You’ll own key initiatives end-to-end, ensuring they’re well defined, executed effectively, and embedded into day-to-day operations.

If you’re comfortable navigating ambiguity, solving complex problems, and keeping momentum, you’ll directly influence the success of transformation programs and the delivery of customer and business outcomes.

See yourself in our team

As the public face of CommBank, the CSN delivers a seamless banking experience to more than 10 million personal and small business customers through the largest network of branches in Australia. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

CSN helps our customers access the full range of retail banking products and transactions, with every team member from Customer Service Representative through to Regional General Manager making a real difference each day.

On any given day you will

Support the development of CSN strategy and shape priority initiatives.
Translate strategy into clear, actionable plans with defined milestones, outcomes, and success measures.
Drive end-to-end delivery of key initiatives, managing plans, timelines, risks, dependencies, and governance.
Break down complex problems and deliver structured, outcome-focused recommendations.
Partner across the business (Product, Technology, frontline teams) to drive alignment and execution with an enterprise mindset.
Prepare high-quality materials and compelling narratives for senior stakeholders, including Board and EGM papers.
Facilitate key forums, workshops, and decision-making processes.
Track performance and benefits realisation, proactively managing risks, issues, and delivery momentum.
Act as a connector across CSN, bringing together insights to inform outcomes and improve ways of working.
Maintain strong risk discipline and adhere to the Code of Conduct.

Your experience looks like

3-6+ years’ experience in consulting, strategy, transformation, or project delivery roles.
Strong structured problem-solving skills, with the ability to break down complex problems and develop clear, actionable recommendations.
Ability to contribute to shaping strategy and connect strategic priorities to practical delivery outcomes.
Experience using data and insights to inform decision-making and identify opportunities.
Experience developing high-quality materials for executive audiences, including presentations, Board and EGM papers.
Ability to manage multiple priorities and deliver outcomes in fast-paced, ambiguous environments.

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 07/06/2026

Apply Now

Refine Your Search

senior customer service representative jobs in sydney, nsw

Strategy & Transformation Manager

Workplace Relations Specialist

Sales Representative

Sr. Workplace Experience & Operations Coordinator

Sales and Marketing Manager

Senior Sales Representative

Sales Support Specialist

Managed Services COO

Technical Implementation Project Manager

Senior Customer Care Representative

Account Director - Sydney, Australia

Principal, APAC Partner Enablement

Administration Associate

Sales Development Representative

Sales Development Representative

Senior Compliance Manager

Leasing Executive

Site Supervisor

Customer Excellence Representative

Food & Pharma Division Manager - Oceania

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