In-Demand Retail/customer service manager Jobs in Sydney, Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Full-time Back of House Assistant - Bankstown
JD Sports Australia & New Zealand —Bankstown NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Parental leave
- Employee assistance program
Store Manager | Full Time | Roselands
Lovisa —Roselands NSW
- Full-time
- Merchandising
Quick Apply
Customer Experience Manager Pitt Street
Zara —Sydney NSW
- Part-time
- Leadership
- Employee assistance program
- Employee discount
6h
Store Manager | Full Time | Sydney Airport
Lovisa —Mascot NSW
- Full-time
- Merchandising
Quick Apply
6d
Retail Manager
Golosa —Surry Hills NSW
- $76,515 - $79,500 a year
- Full-time
- Customer service
- Supervising experience
- Recruiting
Quick Apply
6d
Customer Service Agent (full-time) | Sydney HQ
Honey Birdette —Sydney NSW
- Weekend availability
- Hybrid work
- Customer service
- Parental leave
14d
Retail Sales Associate (Future Store Manager Pathway) - Sydney
moomoo —Sydney NSW
- Full-time
- Bilingual
- Management
- Sales
Quick Apply
Cafe Manager
Compass Group Australia —Sydney NSW
- $78,000 - $85,000 a year
- Full-time
- Microsoft Access
- Management
- Microsoft Office
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Shop Full Time Supervisor
BRILHAR CAR WASH MASCOT PTY LTD —Mascot NSW
- From $5,500 a month
- Full-time
- Customer service
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Assistant Retail Store Manager - Homebush DFO
Lorna Jane —Homebush NSW
- Full-time
- Employee assistance program
Quick Apply
Customer Success Manager (FMCG & Retail)
Wiser Solutions —Sydney NSW
- Full-time
- Remote
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick Apply
Full-time Apparel Sales Assistant - Bankstown
JD Sports Australia & New Zealand —Bankstown NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Parental leave
- Employee assistance program
Assistant Store Manager- Leichhardt
Amplifon —Leichhardt NSW
- Weekend availability
- Sales
- Customer service
- Administrative experience
- Employee assistance program
Quick Apply
7d
Casual Sales Assistants Walk in Interviews - STRAND Parramatta Region
Strandbags —Parramatta NSW
- Customer service
- In-person
- Employee assistance program
- Employee discount
Quick Apply
FULL TIME SALES TEAM MEMBER
Sportsgirl —Sydney NSW
- Full-time
- Recruiting
- On-the-job training
2027 Customer Success Manager, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Merchandising
8d
Pantry Manager
Compass Group Australia —Sydney NSW
- $90,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Retail Manager
Pathivaramata —Sydney NSW
- $76,000 - $80,000 a year
- Full-time
- Customer service
- In-person
- Time management
Quick Apply
11d

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retail/customer service manager jobs near sydney, nsw

Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

retail/customer service manager jobs in sydney, nsw

Customer Experience (CX) Strategist Position

Full-time Back of House Assistant - Bankstown

Store Manager | Full Time | Roselands

Customer Experience Manager Pitt Street

Store Manager | Full Time | Sydney Airport

Retail Manager

Customer Service Agent (full-time) | Sydney HQ

Retail Sales Associate (Future Store Manager Pathway) - Sydney

Cafe Manager

Entry Level Solar Representative - Tele Sales

Shop Full Time Supervisor

Assistant Retail Store Manager - Homebush DFO

Customer Success Manager (FMCG & Retail)

Full-time Apparel Sales Assistant - Bankstown

Assistant Store Manager- Leichhardt

Casual Sales Assistants Walk in Interviews - STRAND Parramatta Region

FULL TIME SALES TEAM MEMBER

2027 Customer Success Manager, Amazon Vendor Services

Pantry Manager

Retail Manager

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