In-Demand remote email support Jobs in sydney, nsw

ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
2d
Administration & Sales Support Superstar
Deco Studio/Shade to Trade —Kingsgrove NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Computer skills
- Work from home
- Employee discount
Quick Apply
3d
Customer Support Representative
eToro —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Financial services
Quick Apply
3h
Customer Support Centre Representative
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Parental leave
Account Executive
Indeed —Sydney NSW
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Health insurance
- Annual leave
Quick Apply
14d
Administrative Coordinator - Remote (Sydney)
Recollective Inc. —Sydney NSW
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Sales
Quick Apply
Desktop Support Analyst, Information Technology
SMEC —Sydney NSW
- Full-time
- Computer Science
- Parental leave
Customer Support Agent
Prospa —Sydney NSW
- Customer service
- Parental leave
- Employee assistance program
Quick Apply
HR Support Consultant - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply
Customer Suppport Representative
Validis —Sydney NSW
- $65,000 - $75,000 a year
- Remote
- Microsoft Excel
- Microsoft Office
- QuickBooks
IT Support Engineer
Telstra Purple —Sydney NSW
- $8,459.03 - $12,638.05 a month
- Full-time
- Computer science
- Azure
- Management
- Health insurance
- Dental insurance
Quick Apply
10d
Church Administrator and Communications Coordinator
Sydney Life Church —Neutral Bay NSW
- $36 - $40 an hour
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Work from home
Quick Apply
7d
General Admin VA
The Doing Co —Sydney NSW
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- QuickBooks
- Work from home
5d
Technical Service Desk Analyst - Unisys Australia
Unisys Australia —Sydney NSW
- From $5,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick Apply
IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
14d
Phone Receptionist
Being Energy Wise Pty Ltd T/a Solarwyse —Auburn NSW
- $30 - $35 an hour
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Front desk
Quick Apply
IT Support Engineer
Bain Capital —Sydney NSW
- Full-time
- Remote
- Management
- Computer Science
- Customer service
13d
Facilities Associate (20hrs per week) - Sydney
Fortrea —Sydney NSW
- Part-time
- Office
- Communication skills
Construction Admin (Operations) VA
The Doing Co —Sydney NSW
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Work from home
Software Support Specialist
AEM-OA —Sydney NSW
- $60,000 - $85,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply

I want to receive the latest job alert for remote email support in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote email support jobs near sydney, nsw

Customer Service Representative jobs in Sydney NSW

IT Support jobs in Sydney NSW

Administrative Coordinator jobs in Sydney NSW

Support Analyst jobs in Sydney NSW

HR Consultant jobs in Sydney NSW

Account Executive jobs in Sydney NSW

Social Media Specialist jobs in Sydney NSW

Operations Associate jobs in Sydney NSW

Disability Support jobs in Alice Springs Nt

Support Specialist jobs in Victoria

Support Specialist jobs in Melbourne Western Suburbs Vic

Support Specialist jobs in Campbelltown Nsw

Mental Health Peer Support Worker jobs in New South Wales

Learning Support jobs in Newcastle Nsw

Support Specialist jobs in Melbourne Vic

Customer Service Representative jobs in Camberwell Vic

Online Customer Service jobs in Melbourne Vic

Client Service Officer jobs in Melbourne Vic

Customer Service Representative jobs in Banyo Qld

Ramp Service jobs in Sydney Domestic Airport Nsw

ICT Customer Support Officer

AI Talent
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
2 days ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

Refine Your Search

remote email support jobs in sydney, nsw

ICT Customer Support Officer

Administration & Sales Support Superstar

Customer Support Representative

Customer Support Centre Representative

Account Executive

Administrative Coordinator - Remote (Sydney)

Desktop Support Analyst, Information Technology

Customer Support Agent

HR Support Consultant - Remote

Customer Suppport Representative

IT Support Engineer

Church Administrator and Communications Coordinator

General Admin VA

Technical Service Desk Analyst - Unisys Australia

IT Service Desk Analyst

Phone Receptionist

IT Support Engineer

Facilities Associate (20hrs per week) - Sydney

Construction Admin (Operations) VA

Software Support Specialist

I want to receive the latest job alert for remote email support in sydney, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected