In-Demand Product support specialist – mutual benefits Jobs in Sydney, Nsw

Product Support Specialist – Mutual Benefits
EML —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
- Parental leave
11d
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
Member Services Specialist (Health Insurance / Customer Care)
Avant —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Health insurance
- Work from home
Territory Manager (Sales Medical Devices)
BIOTRONIK Australia Pty Ltd —Greater Sydney NSW
- $90,000 - $120,000 a year
- Weekend availability
- Anatomy knowledge
- Management
- Sales
- Travel reimbursement
- Health insurance
Quick Apply
5d
Senior Practice Advisor
Avant —Sydney NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
13d
Customer Engineer Specialist
Hitachi —Macquarie Park NSW
- Full-time
- Microsoft Outlook
- Microsoft Office
- Communication skills
Senior Associate - Workplace Law (open on location)
Avant —Sydney NSW
- Full-time
- Management
- In-person
- Communication skills
- Employee assistance program
11d
Special Counsel - Health Law (Sydney)
Avant —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
Senior Associate
Avant —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
Senior Legal Counsel Claims
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
6d
Senior Technical Account Manager
NICE —Sydney NSW
- On call
- Azure
- Computer Science
- Customer service
Quick Apply
Personal Banker
Beyond Bank Australia —Brookvale NSW
- $72,200 - $80,900 a year
- Full-time
- Customer service
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Quick Apply

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Based on your search for product support specialist – mutual benefits

Product Support Specialist – Mutual Benefits
EML —Sydney NSW
Generous discounts from over 350 retailers through our RewardsHub program. Provide timely support to customers and stakeholders, responding to queries and…
11d
HR Specialist (13-month maternity leave cover)
Factory Mutual Insurance Company —Sydney NSW
Manage employee benefits administration, including employee queries, coordination with external providers, vendor renewal activities and support for benefit-…
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Product Support Specialist – Mutual Benefits

EML -
Sydney NSW

Apply Now

Job Details

Full-time
11 days ago

Benefits

Training program
Work from home
Parental leave
Employee assistance program
Gym membership
Insurance services

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Office
Administrative experience
Organisational skills
LMS
Communication skills

Full Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day.

As a Product Support Specialist within the Mutual Benefits team, you will support the delivery and continuous improvement of EML’s suite of products, including the LMS, EMlearning, Employer Training Program, and EML Offers.

This is a hands-on role combining product support, training coordination and customer engagement, helping connect employers with solutions that support workplace education, injury prevention and return to work outcomes.

This is a full-time, 12-month contract based in Sydney, with flexibility to work from home up to 3 days per week.

Your Responsibilities

Provide operational support across the Mutual Benefits product suite, including LMS, EMlearning and training events
Support delivery of the Employer Training Program, including event coordination, communications and attendance tracking
Monitor product usage and customer feedback to identify opportunities to improve engagement and outcomes
Prepare reporting and insights on product performance, adoption and customer outcomes
Provide timely support to customers and stakeholders, responding to queries and guiding them to relevant solutions
Support provider coordination and product improvements in collaboration with the Product Owner

About You

Experience in a product support, administration or customer-facing role
Exposure to digital platforms or LMS / online learning environments
Strong organisational skills with the ability to manage multiple priorities
Confident using Microsoft Office, particularly Excel and PowerPoint
Ability to interpret data and feedback to provide practical insights
Strong communication skills and ability to work with a broad range of stakeholders
Quick to learn new systems, tools and technologies
Understanding of SME customer needs, ideally in workplace health or injury management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Apply Now

Refine Your Search

product support specialist – mutual benefits jobs in sydney, nsw

Product Support Specialist – Mutual Benefits

System Administrator (Hybrid)

Member Services Specialist (Health Insurance / Customer Care)

Territory Manager (Sales Medical Devices)

Senior Practice Advisor

Customer Engineer Specialist

Senior Associate - Workplace Law (open on location)

Special Counsel - Health Law (Sydney)

Senior Associate

Senior Legal Counsel Claims

Senior Technical Account Manager

Personal Banker

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