In-Demand Product support analyst salesforce Jobs in Sydney, Nsw

Product Support Analyst (Pathway)
Infor —Sydney NSW
- Full-time
- Azure
- Salesforce
- ERP systems
Salesforce and FSL Support Analyst
Aristocrat Gaming —Greystanes NSW
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Salesforce Data Analyst
GMP —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Salesforce
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14d
Sales Effectiveness Analyst
Equifax —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
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- Management
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11d
Business Analyst
Plenti Group —Sydney NSW
- Full-time
- CRM software
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Salesforce Developer
TPG Telecom —Barangaroo NSW
- Full-time
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Relationship Analyst
Wellington Management —Sydney NSW
- Full-time
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Salesforce Consultant | FSC Migration
INGRITY —Sydney NSW
- Contract
- Hybrid work
- Sales
- Salesforce
- Engineering
Quick Apply
Business Analyst (CRM)
hipages Group —Sydney NSW
- Hybrid work
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14d
Marketing Analytics Lead
UpGuard —Sydney NSW
- $1,500 a year
- Full-time
- Remote
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Salesforce Developer
Accenture —Sydney NSW
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Marketing Analyst
LEAP Legal Software —Sydney NSW
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Commercial Business Intelligence Analyst
Kone —Mascot NSW
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Senior Salesforce Developer
Cognizant —Sydney NSW
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Technical Business Analyst, eCommerce
Standards Australia —Sydney NSW
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2h
Analytics Engineer
UpGuard —Sydney NSW
- $1,500 a month
- Full-time
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- CRM software
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Salesforce Developer (Australian Citizen required)
Accenture —Sydney NSW
- Full-time
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Sales Executive - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
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- Communication skills
Quick Apply
AI Operations Specialist
Matific —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- Bachelor's degree
Quick Apply
13d
Sales Executive - SaaS (Hybrid)
Riskonnect Inc —Sydney NSW
- Full-time
- Sales
- Salesforce
- Communication skills

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product support analyst salesforce jobs near sydney, nsw

Product Support Analyst (Pathway)

Infor -
Sydney NSW

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Job Details

Full-time

Qualifications

Cloud infrastructure
Azure
Enterprise software
Salesforce
ERP systems
Microsoft SQL Server
Technical support
SQL
AWS
ITIL
Usability
ServiceNow
Application support
SaaS

Full Job Description

General information

Country

Australia

State

New South Wales

City

Sydney

Job ID

47517

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor are seeking a Product Support Analyst to join our Pathway Support team. This role is key to ensuring our customers maximize the value of Infor’s solutions. You’ll work in a fast-paced, collaborative environment, acting as a trusted advisor and technical expert for Infor’s industry-specific enterprise software.

Responsibilities:

Provide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability.
Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.
Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.
Document knowledge in the form of incident notes, technical articles, and operational procedures.
Prioritize and manage multiple open issues while delivering consistent updates to stakeholders.
Participate in customer calls and screen-sharing sessions as needed to support complex issues.
Contribute to continuous improvement initiatives within the support organization.

Basic Qualifications:

Experience in application or technical support, preferably in a SaaS or ERP environment.
Problem solving experience; being able to dissect technical problems and translate findings to non-technical users.
Experience with SQL and relational databases (e.g., MS SQL Server).
Experience with enterprise software in public sector.
Experience thriving in a team environment with minimal supervision.

Preferred Qualifications:

Experience supporting Infor solutions (e.g., Pathway) is a significant advantage.
Experience with ITIL processes and support ticketing systems (e.g., ServiceNow, Salesforce).
Experience of cloud-based infrastructure and tools (e.g., AWS, Azure, Kubernetes)

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

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Refine Your Search

product support analyst salesforce jobs in sydney, nsw

Product Support Analyst (Pathway)

Salesforce and FSL Support Analyst

Salesforce Data Analyst

Sales Effectiveness Analyst

Business Analyst

Salesforce Developer

Relationship Analyst

Salesforce Consultant | FSC Migration

Business Analyst (CRM)

Marketing Analytics Lead

Salesforce Developer

Marketing Analyst

Commercial Business Intelligence Analyst

Senior Salesforce Developer

Technical Business Analyst, eCommerce

Analytics Engineer

Salesforce Developer (Australian Citizen required)

Sales Executive - SaaS (Hybrid)

AI Operations Specialist

Sales Executive - SaaS (Hybrid)

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