In-Demand Product support advisor Jobs in Sydney, Nsw

Product Support Analyst (Pathway)
Infor —Sydney NSW
- Full-time
- Azure
- Salesforce
- ERP systems
Product Advisor
Qantas —Sydney NSW
- Full-time
- Human resources
- On-the-job training
- Parental leave
Quick Apply
8d
Senior Product Owner
NSW Health —St Leonards NSW
- From $173,345 a year
- Full-time
- AI
- Annual leave
10d
Associate Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager - Environmental Consultant
Bueno Analytics —Sydney NSW
- From $75,000 a year
- Full-time
- Hybrid work
- Management
- HVAC
- Leadership
- Employee stock purchase plan
- Annual leave
Quick Apply
Advisor Programs, Westpac Foundation & Scholars
Westpac Group —Sydney NSW
- Full-time
- Administrative experience
- Organisational skills
- AI
13d
Service Advisor - Contact Centre
NAB —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Paid training
Customer Solutions Advisor - Full time - George Street
Vodafone —Sydney NSW
- Full-time
- On-the-job training
- Parental leave
10d
Training & Quality Advisor
Linde —North Ryde NSW
- Parental leave
3d
Product Owner
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Agile
- Communication skills
Quick Apply
Retail Team Member
Macpac —Hurstville NSW
- Merchandising
- Parental leave
Stylist (Retail) (Part-time)
Mejuri —Sydney NSW
- $27 - $28 an hour
- Part-time
- Sales
- Communication skills
- Paid sick leave
Quick Apply
BU Compliance, AVP
State Street —Sydney NSW
- Full-time
- Microsoft Office
- Finance
- Analysis skills
Client Service Associate - Private Bank
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Financial services
- Time management
- Annual leave
- Work from home
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Compliance Advisor, Program Support
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Communication skills
- Parental leave
- Employee assistance program
Applied AI Engineer
Anthropic —Sydney NSW
- Hybrid work
- Master's degree
- Education
- Bachelor's degree
- Parental leave
14d
Global Technical Product Advisor, Can-Am Off-Road
BRP —Sydney NSW
- Hybrid work
- CRM software
- Google Suite
- Schematics
- Annual leave
GUCCI Client Advisor
Gucci —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Advisor
Hampers and Gifts Australia —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Employee assistance program
- Employee discount
Quick Apply
2d

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product support advisor jobs near sydney, nsw

Product Support Analyst (Pathway)

Infor -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Cloud infrastructure
Azure
Enterprise software
Salesforce
ERP systems
Microsoft SQL Server
Technical support
SQL
AWS
ITIL
Usability
ServiceNow
Application support
SaaS

Full Job Description

General information

Country

Australia

State

New South Wales

City

Sydney

Job ID

47517

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor are seeking a Product Support Analyst to join our Pathway Support team. This role is key to ensuring our customers maximize the value of Infor’s solutions. You’ll work in a fast-paced, collaborative environment, acting as a trusted advisor and technical expert for Infor’s industry-specific enterprise software.

Responsibilities:

Provide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability.
Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.
Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.
Document knowledge in the form of incident notes, technical articles, and operational procedures.
Prioritize and manage multiple open issues while delivering consistent updates to stakeholders.
Participate in customer calls and screen-sharing sessions as needed to support complex issues.
Contribute to continuous improvement initiatives within the support organization.

Basic Qualifications:

Experience in application or technical support, preferably in a SaaS or ERP environment.
Problem solving experience; being able to dissect technical problems and translate findings to non-technical users.
Experience with SQL and relational databases (e.g., MS SQL Server).
Experience with enterprise software in public sector.
Experience thriving in a team environment with minimal supervision.

Preferred Qualifications:

Experience supporting Infor solutions (e.g., Pathway) is a significant advantage.
Experience with ITIL processes and support ticketing systems (e.g., ServiceNow, Salesforce).
Experience of cloud-based infrastructure and tools (e.g., AWS, Azure, Kubernetes)

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

Apply Now

Refine Your Search

product support advisor jobs in sydney, nsw

Product Support Analyst (Pathway)

Product Advisor

Senior Product Owner

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Customer Success Manager - Environmental Consultant

Advisor Programs, Westpac Foundation & Scholars

Service Advisor - Contact Centre

Customer Solutions Advisor - Full time - George Street

Training & Quality Advisor

Product Owner

Retail Team Member

Stylist (Retail) (Part-time)

BU Compliance, AVP

Client Service Associate - Private Bank

Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)

Compliance Advisor, Program Support

Applied AI Engineer

Global Technical Product Advisor, Can-Am Off-Road

GUCCI Client Advisor

Customer Service Advisor

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