In-Demand National australian bank Jobs in Sydney, Nsw

Customer Suppport Representative
Validis —Sydney NSW
- $65,000 - $75,000 a year
- Remote
- Microsoft Excel
- Microsoft Office
- QuickBooks
Commercial Bank Associate (Assistant Vice President))
Citi —Sydney NSW
- Full-time
- Analysis skills
3d
Senior Test Analyst - Payments Settlements
Reserve Bank of Australia —Sydney NSW
- Full-time
- Finance
- Scripting
- Agile
13d
Complaints Education & QA Adviser
Bank Australia —Mascot NSW
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Parental leave
- Gym membership
10d
Risk & Compliance Officer
Bridgit —Sydney NSW
- Remote
- Analysis skills
- Financial services
- Communication skills
- Annual leave
4h
Senior Compliance Officer
PIMCO —Sydney NSW
- Full-time
- Research
- Analysis skills
- Financial services
Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Cord Blood Collections Coordinator
NSW Health —Randwick NSW
- $41.23 - $57.88 an hour
- Part-time
- Blood sampling
- Leadership
- Nursing
- Annual leave
- Employee assistance program
14d
Project Coordinator - Payments Migration
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Time management
Business Analysis Team Lead
Reserve Bank of Australia —Sydney NSW
- Full-time
- Systems design
- Leadership
- Communication skills
National Care Funding Manager
LDK Healthcare —North Turramurra NSW
Consultant, Cybersecurity
FTI Consulting —Sydney NSW
- $80,500 - $104,000 a year
- Full-time
- Azure
- AWS
- Scripting
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Airfare Specialist
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Security Control Room Operator
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- Rotating roster
- Customer service
- First Aid Certification
- Communication skills
System Administrator - ServiceNow
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
5d
Assistant Accountant
Renewable Energy Systems Limited —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Annual leave
- Employee assistance program
First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards
Firstclass.com.au —Parramatta NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Branch Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program

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Customer Suppport Representative

Validis
Sydney NSW

Apply Now

Job Details

$65,000 - $75,000 a year

Qualifications

Jira
Microsoft Excel
Deployment
Accounting software
Microsoft SQL Server
Technical support
Microsoft Office
Xero
Zendesk
QuickBooks
SaaS
AI
Communication skills

Full Job Description

About Validis

We’re a team of passionate, data-driven people on a mission to help the accounting and financial services industries move faster with better data. Our platform is built to extract and standardise accounting data, making it easy for audit firms and financial institutions to securely connect to their customers’ accounting packages. Validis is a B2B SaaS company with operations in the UK, US, and Australia.

Our clients include the Big Four, global banks, and national firms who use Validis to streamline data collection. Validis has experienced significant growth since its inception and to support this, we are looking to expand our teams across a number of strategic areas.

At Validis, we focus on the interconnected concepts of diversity & inclusion. We’re building a place where people can be themselves, contribute openly, and embrace the integrity of their own ideas. We value different perspectives, equitable opportunities, and a respectful, collaborative culture - because diverse teams build better products and deliver better outcomes for our clients. We believe in unbelievable talent and provide and integrated workplace where you can excel.

About the role

We’re looking for an experienced Customer Support Representative to join our Australian team on a fully remote basis, working in the AEST time zone.

This is a client-facing, technically engaged role at the heart of our customer support function. You’ll work closely with our UK and US teams to ensure our Australian clients receive consistent, high-quality support — and that their end-users are set up for success from day one.

You’ll play a key role in onboarding new clients, resolving technical issues, and contributing to the continuous improvement of our support processes. This is a role for someone who is proactive, commercially aware, and genuinely invested in getting things right for the customer.

Key responsibilities of the Customer Support Rep:

Client Support

Act as the primary point of contact for Australian clients, handling support queries across phone, email, and Zendesk
Manage a queue of support requests, keeping clients informed at every stage and resolving issues within agreed SLAs
Triage and escalate technical issues to second-line support via Jira, with clear documentation and context
Troubleshoot bugs and product issues, working collaboratively with engineering and product teams to reach resolution

Client Onboarding & Training

Deliver end-client onboarding sessions to help clients and their end-users successfully connect and share data

Support clients through their initial setup, proactively resolving blockers that could delay their first successful data share

Deliver training to clients on product features, best practices, and self-service tools

Contribute to onboarding playbooks and process improvements as the function scales

Documentation & Reporting

Maintain and improve knowledge base content, FAQs, and help documentation to ensure accuracy and coverage of common issues

Contribute to the development of AI-assisted onboarding tools by identifying recurring queries and gaps in self-service content

Maintain internal environments, keeping installed software current with recent releases

Maintain accurate records of all support interactions in Zendesk

Contribute to SLA and CSAT reporting, helping to surface trends and flag risks

Support ad hoc product testing and quality assurance as required

Assist with internal reporting to support operational visibility

About You

1-3 years in a customer support, technical support or client-facing role (SaaS or Fintech desirable)
Experience supporting clients through onboarding or implementation processes
Familiarity with accounting software (e.g. Xero, MYOB, QuickBooks) or financial data is a significant advantage
Strong problem-solving skills in technical environments. You can diagnose issues methodically and explain them clearly
Excellent written and verbal communication, with a client-first approach
Good understanding of data privacy principles and experience working with regulated or sensitive data
Highly organised, with the ability to manage multiple open cases and competing priorities without dropping the ball
Proactive and self-motivated

Technology requirements

Essential

Zendesk or equivalent ticketing software

Jira or equivalent issue-tracking tool

Microsoft Office suite, with a strong working knowledge of Excel

Desirable

SQL Server — ability to run basic queries to support troubleshooting

Experience with Microsoft ClickOnce or similar deployment tools

Exposure to AI-assisted support tools or chatbot platforms

Apply Now

Refine Your Search

national australian bank jobs in sydney, nsw

Customer Suppport Representative

Commercial Bank Associate (Assistant Vice President))

Senior Test Analyst - Payments Settlements

Complaints Education & QA Adviser

Risk & Compliance Officer

Senior Compliance Officer

Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)

Cord Blood Collections Coordinator

Project Coordinator - Payments Migration

Business Analysis Team Lead

National Care Funding Manager

Consultant, Cybersecurity

Sales Team Leader

Airfare Specialist

Internship or Work Experience

Security Control Room Operator

System Administrator - ServiceNow

Assistant Accountant

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

Branch Manager

I want to receive the latest job alert for national australian bank in sydney, nsw

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