In-Demand it field Jobs in sydney, nsw

IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
14d
ICT Support Technicians nec
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Management
- Software troubleshooting
- Work from home
Quick Apply
2d
Technical Field Engineer - Unisys Australia
Unisys Australia —Sydney NSW
- From $6,500 a month
- Full-time
- Microsoft Office
- In-person
Quick Apply
13d
Computer Network and Systems Engineer - COS
Complete Office Supplies Pty Ltd —Lidcombe NSW
- $83,000 a year
- Full-time
- Azure
- Management
- Bachelor's degree
Quick Apply
8d
IT Support Engineer
Anthropic —Sydney NSW
- Overtime
- Hybrid work
- Management
- Administrative experience
- Education
- Parental leave
1d
ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
2d
IT and Network Support Engineer
NovaSource Power —Sydney NSW
- Full-time
- Azure
- Customer service
- Maintenance
Quick Apply
Mobile Technician
HelloTech —Sydney NSW
- $49,900.00 - $129,869.88 a year
- Contract
Quick Apply
1d
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
14d
Solutions and Insights Specialist
Valocity Ltd —Sydney NSW
- $115,000 - $140,000 a year
- Full-time
- Computer Science
- Engineering
- SQL
- Travel reimbursement
- Parental leave
Quick Apply
Field Service Advisor
Fire and Rescue NSW —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
5d
Field Service Engineer - Bioprocessing technologies (Sydney)
Cytiva —Lane Cove NSW
- $73,000 - $98,000 a year
- Full-time
- Software troubleshooting
IT Operations Specialist
Q-CTRL —Sydney NSW
- Full-time
- Azure
- Management
- Communication skills
13d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
14d
Field Service Technician
ASI Solutions —Botany NSW
- Temporary
- Customer service
- Communication skills
- Parental leave
Quick Apply
IT Support Specialist
Appian Corporation —Sydney NSW
- Weekend availability
- Computer Science
- Engineering
- Administrative experience
- Employee stock purchase plan
- Disability insurance
Quick Apply
IT Service Delivery Manager
Toll Group —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Parental leave
Smart Systems Support Engineer
Tecco Intelligence Group Pty Ltd —St Leonards NSW
- $75,000 - $90,000 a year
- Part-time
- Construction site
- Construction
- In-person
- Travel reimbursement
- Free food
Quick Apply
10d
IT Administrator
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Administrative experience
- Annual leave
Desktop Support Officer
AARNet —Sydney NSW
- Full-time
- Annual leave
- Parental leave
10d

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it field jobs near sydney, nsw

IT Service Desk Analyst

ISS -
Sydney NSW

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year
14 days ago

Benefits

Employee discount
On-site parking

Qualifications

Management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full Job Description

Job no: 539984
Work type: Full time
Location: Sydney
Categories: Information Technology, Customer Service

We’re Hiring: IT Service Desk Analyst

Location: Macquarie Park, NSW

Employment Type: Full-time

Industry: Information Technology

Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

We’re looking for an IT Service Desk Analyst to join our team — someone who values teamwork, growth and making a difference.

This Full-Time permanent role is based in our Macquarie Park corporate office.

About the Role

This role is within the IT Service Desk operation and is responsible for handling all IT related queries from ISS Corporate/Frontline staff.

As an IT Service Desk Analyst you will be responsible for delivering first‑level technical support to internal or external users. You will handle incoming queries via phone, email, or ticketing systems, diagnose issues, provide troubleshooting, escalate when necessary, and maintain documentation. The role blends technical expertise, communication skills, and ITIL‑aligned service management practices

What You’ll Do

Act as the first point of contact for IT Technology incidents and service requests
Prioritise and resolve issues to achieve high first-call resolution rates
Provide end-to-end incident and request management, including escalation where required
Maintain accurate records in Service Desk systems and meet SLA targets
Liaise with internal teams and third-party vendors to resolve issues efficiently

Contribute to ongoing service improvements and day-to-day Service Desk operations

What We’re Looking For

Tertiary qualifications in Information Technology or related field and/or equivalent education.
Excellent customer service – you must be able to walk/talk customers through troubleshooting steps over the phone or through remote desktop
Keen to learn and grow professionally in the role as part of the ISS business with an eye towards career growth.
Ability to work both autonomously and as part of a high performing team
Strong problem solving, decision making and analytical abilities
Ability to multi-task, prioritize and manage time effectively
Must be willing to work on a rotating roster
Intermediate understanding of Windows 7 and 10
Advanced understanding of MS Office products
Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment.
Sound knowledge of Active Directory
Ability to provide support via remote assistance software
A methodical and thorough approach to all tasks

Why Join Us?

$70k to $80k salary package dependent on experience
Onsite parking at our Macquarie Park office
Exclusive staff discounts with a wide range of partners.
Learning & development programs to support your career growth.
Global career pathways – opportunities to grow within ISS worldwide.
A positive team culture where your success is celebrated.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted

Advertised: 21 May 2026 AUS Eastern Standard Time
Applications close:

Apply Now

Refine Your Search

it field jobs in sydney, nsw

IT Service Desk Analyst

ICT Support Technicians nec

Technical Field Engineer - Unisys Australia

Computer Network and Systems Engineer - COS

IT Support Engineer

ICT Customer Support Officer

IT and Network Support Engineer

Mobile Technician

IT Operations Technician

Solutions and Insights Specialist

Field Service Advisor

Field Service Engineer - Bioprocessing technologies (Sydney)

IT Operations Specialist

IT Operations Technician

Field Service Technician

IT Support Specialist

IT Service Delivery Manager

Smart Systems Support Engineer

IT Administrator

Desktop Support Officer

I want to receive the latest job alert for it field in sydney, nsw

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