In-Demand Investigations office Jobs in Sydney, Nsw

Contact Centre and Triage Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Customer service
- Communication skills
13d
FinCrime Analyst (Investigator)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Complaints and Investigations Specialist
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick Apply
6d
Financial Crime Analyst
Stake —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Customer service
- Case management
- Communication skills
13d
Compliance Officer
NSW Department of Communities and Justice —Burwood NSW
- $113,574 - $125,720 a year
- Full-time
- Employee assistance program
6d
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
3d
Field Officer
Department of Education —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Bachelor's degree
- Communication skills
- Employee assistance program
- Opportunities for advancement
5h
Financial Crime Operations Senior Analyst
Commonwealth Bank —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Communication skills
5d
Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
Customer Resolutions & Compliance Specialist
FREEDOM Furniture —North Ryde NSW
- Full-time
- Hybrid work
- POS
- Communication skills
- Employee discount
Quick Apply
Work Health & Safety Officer - Single Digital Patient Record and eHealth
Single Digital Patient Record Implementation Authority —Sydney NSW
- $114,251 - $134,809 a year
- Weekend availability
- Epic
- AI
- Annual leave
11d
Forensics
PWC Australia —Sydney NSW
- $89,100 a year
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
12d
Assistant Manager
Genpact Australia Pty Ltd —Blenheim Road NSW
- Full-time
- English
- Finance
- Master's degree
Quick Apply
Administrator/Project Management Assistant
CMW Geosciences —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
Quick Apply
Medical Laboratory Assistant - Pathology Collector/Phlebotomist
NSW Health —Westmead NSW
- $32.46 - $33.71 an hour
- Weekend availability
- Customer service
- Patient care
- Computer skills
- Annual leave
- Employee assistance program
7d
Investigator
Pinkerton —Sydney NSW
- Temporary
- Microsoft Office
- Bachelor's degree
- Computer skills
Ranger - AMO
City of Parramatta Council —Parramatta NSW
- $87,851.88 - $96,771.28 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
13d
Workplace, Health & Safety Specialist
Deloitte —Sydney NSW
- Microsoft Excel
- Microsoft Office
- Communication skills
- Parental leave
6d
Customer Care Consultant (HR) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply

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Contact Centre and Triage Officer

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$84,659 - $92,701 a year
13 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Department of Customer Service

Reference number

req52128

Occupation

Claims Processing, Human Resources and Recruitment, Call Centre Services

Work type

Full-Time

Location

Sydney City

Salary Information

84,659 - 92,701 + superannuation

Closing date

11 June 2026 at 10:00am

Contact Centre & Triage Officer

(Clerk Grade 3/

Level 1 Tier

IRO Engagement and Resolution Team
Clerk Grade 3/4 - Salary Range $84,659 to $92,701+ super
Multiple roles available including Temporary (fixed-term) and Ongoing opportunities
Sydney CBD (hybrid). You’ll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

Join the Independent Review Office (IRO) in our new Engagement and Resolution Team

We’re growing our service delivery capability and looking for customer-focused people to join the IRO. These new roles sit across our tiered operating model from first contact triage through to complex complaint investigation, helping people navigate statutory compensation schemes and supporting fair, timely and evidence-based outcomes.

Our tiered service delivery model

Level 1 (First contact): respond to enquiries, complete intake and triage, and guide people to the right pathway.
Level 2 (Resolution): manage lower to moderate complexity complaints end-to-end, gather information, assess responses and drive resolution.
Level 3 (Complex complaints & investigations): handle complex, sensitive and high-risk matters requiring investigation, evidence analysis and defensible outcomes.

Contact Centre & Triage Officer (Clerk Grade 3/ — Level 1

Make a great first impression. You’ll be the first point of contact for people reaching out to the IRO, providing empathetic, accurate information and completing intake and triage so each matter is routed to the right pathway. This is a great role if you enjoy solving problems, working across channels (phone, email and web), and supporting people through what can be a stressful time.

Deliver high-quality first contact service and resolve Level 1 matters.
Complete intake and triage: confirm identity and scope, assess eligibility, identify urgency/risk indicators and direct matters to Level 2/Level 3 or refer externally as needed.
Use respectful de-escalation techniques for sensitive conversations and escalate indicators of harm, safety, misconduct or systemic issues.
Maintain accurate records in case management systems and apply privacy, records and information access obligations.
Contribute to continuous improvement through feedback on recurring issues, knowledge base updates and quality reviews.

What you’ll bring: experience in a contact centre/frontline service environment, strong plain-English communication, confidence applying structured procedures, and care in handling confidential information.

Why join the IRO?

Meaningful work that supports fairness, transparency and accountability in a values-based environment
Exposure to diverse matters, from first contact problem-solving through to complex investigations.
A supportive team environment with coaching, peer learning and continuous improvement.
Flexible ways of working (as agreed) and access to NSW Government benefits.

Essential requirements & screening

While the role description outlines specific essential requirements, all roles require strong customer service and communication skills, the ability to work with sensitive information, and a commitment to procedural fairness. A satisfactory criminal records check applies. Appointment and ongoing assignment may also be subject to mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies (requirements may vary by role).

How to apply

Review the role description.
Submit your application via the job listing, including your resume and a brief cover letter outlining your relevant experience and why you’re interested in the IRO.

Diversity, inclusion and accessibility

We welcome applications from people of all backgrounds and lived experiences. If you require an adjustment during the recruitment process, please let us know and we will work with you to support your participation.

Ready to make an impact? Apply now and help shape a service that is person-centred at first contact, effective in resolution, and rigorous in complex complaint handling.

Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation

For enquiries relating to recruitment please contact Tasha Bailey via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Closing Date: Thursday 11 June 2026 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

investigations office jobs in sydney, nsw

Contact Centre and Triage Officer

FinCrime Analyst (Investigator)

Complaints and Investigations Specialist

Financial Crime Analyst

Complaint Resolution Officer

Compliance Officer

Information Security Operations Analyst (Sydney, Australia)

Field Officer

Financial Crime Operations Senior Analyst

Service Desk Analyst

Customer Resolutions & Compliance Specialist

Work Health & Safety Officer - Single Digital Patient Record and eHealth

Forensics

Assistant Manager

Administrator/Project Management Assistant

Medical Laboratory Assistant - Pathology Collector/Phlebotomist

Investigator

Ranger - AMO

Workplace, Health & Safety Specialist

Customer Care Consultant (HR) - Remote

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