In-Demand Guest experience leader Jobs in Sydney, Nsw

Guest Experience Executive
AccorHotel —Sydney NSW
- Full-time
- Hospitality
- Communication skills
- Hotel experience
- Parental leave
- Employee assistance program
Quick Apply
4d
Google Hospitality Careers Interview Day
Compass Group Australia —Sydney NSW
- $27.47 - $38.32 an hour
- Part-time
- Hospitality
- Leadership
- Kitchen experience
7d
Front Office All Rounder | Guest Services
SOFITEL —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Workplace Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
- Parental leave
Quick Apply
10d
Overnight Front Office All Rounder
AccorHotel —Sydney NSW
- Part-time
- Customer service
- Communication skills
- Hotel experience
Quick Apply
Program Assistant NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
Program Assistant, Academic and Administration - NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
Team Leader
Yo-Chi —Newtown NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Front Office All Rounder (Part-Time)
Hilton —Sydney NSW
- Part-time
- English
- Front desk
- In-person
20h
Casual Storeperson
Sharetea —Sydney NSW
- Up to $34 an hour
- Weekend availability
- Serving
- Customer service
- In-person
- Employee discount
Quick Apply
8d
Front Office All Rounder - Overnight (Part-Time)
Hilton —Sydney NSW
- Part-time
- Hospitality
- Communication skills
- Office experience
Duty Manager/Supervisor
The Blairgrove group —Inner West NSW
- $33 - $56 an hour
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
4d
Events Team Leader
Bankstown Sports Club —Bankstown NSW
- Weekend availability
- Hospitality
- Customer service
- First Aid Certification
Quick Apply
Hospitality Management Postitions
JDA Collective —Caringbah NSW
- $79,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bachelor's degree
- In-person
- Employee discount
Quick Apply
7d
Executive Lounge Supervisor (Part-Time)
Hilton —Sydney NSW
- Part-time
- Hospitality
- Customer service
- Organisational skills
20h
Reception Supervisor
Compass Group Australia —Sydney NSW
- $75,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Parental leave
6d
Front Office All-Rounder
AccorHotel —Mascot NSW
- Weekend availability
- Hospitality
- Customer service
- Master's degree
- Employee assistance program
Quick Apply
Hospitality Management Opportunities NSW - Duty Managers/Assistant Venue Managers/Venue Managers
Open Door Pub Co. Pty LTD —Sydney NSW
- $79,000 - $99,000 a year
- Weekend availability
- Hospitality
- Culinary experience
- Leadership
- Employee discount
Quick Apply
3d
Team Leader (Shift Supervisor) @ BOUNCE Cromer
BOUNCE —Cromer NSW
- Part-time
- Hospitality
- Management
- Leadership
- Employee assistance program
Quick Apply
Workplace Coordinator
JLL —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
- Parental leave
10d

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guest experience leader jobs near sydney, nsw

Guest Experience Executive

AccorHotel -
Sydney NSW

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Birthday leave
Parental leave
Employee assistance program

Qualifications

Hospitality
OPERA
Communication skills
Hotel experience
Office experience

Full Job Description

Company Description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. The hotel holds a special place in Sydney’s story, with a rich heritage that continues to shape its character and reputation both locally and internationally. Guided by Sofitel’s signature French elegance and the vibrant energy that surrounds it, the experience feels refined and distinctly Sydney.

Featuring 436 beautifully redesigned rooms and suites, Club Millésime – the hotel’s exclusive executive lounge – and 14 versatile event spaces including one of Sydney’s largest ballrooms, the hotel offers an exceptional setting for both grand occasions and thoughtfully curated stays. Dining is led by a collection of award-winning venues including Tilda, Bar Tilda, Delta Rue and Wentworth Bar, each reflecting Sydney’s evolving culinary scene. As part of the globally recognised Sofitel brand, we celebrate craftsmanship, attention to detail and heartfelt luxury service, bringing passion and pride to every guest experience while fostering a culture of excellence, creativity and individuality for our team.

Job Description

We are seeking a polished, people-loving Guest Experience Executive to join our Front Office team. This role is perfect for someone who enjoys being the welcoming face of our iconic luxury hotel and takes pride in delivering personalised, memorable experiences from the very first hello — or as we say, bonjour.

Flexible part-time or full-time opportunity available for the right candidate.

Key responsibilities include:

Deliver warm, personalised arrival and departure experiences, with a focus on VIP, loyalty, long-stay and special-occasion guests
Act as the primary lobby host, managing guest flow, lobby presentation and ensuring a welcoming and professional environment
Coordinate pre-arrival communication, special requests and Guest of the Day recognition, maintaining accurate guest profiles
Maintain awareness of VIP and loyalty guest movements, working closely with departments to ensure seamless recognition and service
Handle guest enquiries, feedback and concerns professionally, supporting service recovery and guest satisfaction
Liaise with operational teams to communicate guest requests, preferences and movements
Provide concierge-style assistance including luggage support, transport arrangements, dining reservations and local recommendations
Support guest experience initiatives, quality standards and service performance outcomes
Represent Sofitel and Accor as a brand ambassador through professional presentation and promotion of hotel facilities and services

Qualifications

To set you up for success in this role, you will ideally possess:

A natural ability to connect with people and confidently engage with guests from diverse backgrounds
Experience in a customer-facing environment, with luxury hotel or premium service experience highly regarded
Comfort using computer systems to manage guest profiles and communications (experience with Opera PMS is highly advantageous)
Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues and key stakeholders
Strong attention to detail and the ability to anticipate guest needs to deliver memorable experiences
Initiative, professionalism and a genuine passion for luxury hospitality and guest experience

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support If you’re passionate about hospitality, service excellence, and innovation, we want to hear from you!

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.

Quick Apply

Refine Your Search

guest experience leader jobs in sydney, nsw

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I want to receive the latest job alert for guest experience leader in sydney, nsw

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