In-Demand Fraud customer service Jobs in Sydney, Nsw

Team Lead, Fraud & Dispute Operations
ING Bank —Sydney NSW
- Leadership
- Communication skills
7d
Credit Analyst
MONEYME —Sydney NSW
- From $8,000 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Fraud Officer (Contact Centre)
Cuscal —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Customer Service Representative (Fixed-Term Contract)
Vantive —North Sydney NSW
- Contract
- Customer service
- ERP systems
- Computer skills
Senior Analyst - Fraud & AML Risk
MONEYME —Sydney NSW
- $90,000 - $110,000 a year
- SQL
- Parental leave
8d
Client Service Representative
IQVIA —North Sydney NSW
- Full-time
- Microsoft Office
- Bachelor's degree
7d
Financial Crime Compliance Manager - Fraud, Scams and ABC
AMP Limited —Sydney NSW
- Full-time
- Data analysis skills
- Finance
- Financial services
Analyst II Infrastructure Services
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
7d
AML Risk Operations Analyst
HUB24 —Sydney NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis
Binance —Sydney NSW
- Full-time
- Remote
- SQL
- Analysis skills
- Financial services
Quick Apply
Graduate, Operations Financial Crime
Colonial First State —Sydney NSW
- Full-time
- Customer service
- AI
- Health insurance
Associate Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Compliance Manager (Mat Leave Cover)
moomoo —Sydney NSW
- Full-time
- Finance
- Bachelor's degree
- Financial services
Quick Apply
Consultant - Financial Crime
KPMG —Sydney NSW
- Full-time
- Communication skills
- Parental leave
14d
Analyst I, EDD
GoFundMe —Sydney NSW
- Weekend availability
- Hybrid work
- Writing skills
- English
- Analysis skills
- Health insurance
- Parental leave
Executive Manager CommBiz Fraud & Scams
Commonwealth Bank —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Negotiation
10d
Accident & Health Claims Examiner
Chubb —Sydney NSW
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Motor Claims Consultant
Gallagher Bassett —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
Client Services Executive - Hybrid
Experian Information Solutions —Sydney NSW
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Wellness program
- Annual leave
1d

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Team Lead, Fraud & Dispute Operations

ING Bank -
Sydney NSW

Apply Now

Job Details

Permanent
7 days ago

Benefits

Insurance services

Qualifications

Leadership
Communication skills

Full Job Description

REQ-10115604
28/05/2026
Customer Operations
Sydney, Australia
ING Bank

At ING, we’re not here to make banking complicated. We’re here to make it simpler, more intuitive, and fit seamlessly into our customers’ lives — so they can focus on what matters to them. As one of Australia’s leading digital banks, we’ve built our business on innovation, customer focus, and a commitment to doing things differently.

As our next Team Lead, Fraud & Dispute Operations, you’ll play a key role in leading a team responsible for managing fraud investigations and dispute cases across our products. You’ll guide your team through complex and time-sensitive situations, ensuring customers are supported with care while delivering accurate, compliant outcomes.

This role combines people leadership with operational oversight. You’ll drive team performance, strengthen controls, and continuously improve how we manage fraud and disputes — all while working closely with stakeholders across the business to deliver consistent, high-quality outcomes.

This is a permanent role based in Sydney.

What you’ll do

Lead and develop a team, supporting performance, engagement, and capability building.
Oversee fraud and dispute investigations, ensuring accurate and timely case resolution.
Monitor team performance against KPIs and service standards, identifying areas for improvement.
Manage operational risk by identifying control gaps and ensuring compliance with regulatory requirements.
Provide subject matter expertise and support continuous improvement across Fraud Operations.
Work closely with internal and offshore stakeholders to deliver consistent outcomes.

What we’re looking for

Experience leading a high performing team within banking and a strong understanding of fraud, disputes, or risk processes.
Proven ability to manage performance and coach team members.
Strong problem-solving skills and sound decision-making capability.
Effective communication and stakeholder management skills.
A proactive approach with the ability to identify improvements and challenge processes.

What’s in it for you?

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications will close Thursday, the 11th of June.

#LI-DNI

Questions? Just ask
ING Recruitment team

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

Apply Now

Refine Your Search

fraud customer service jobs in sydney, nsw

Team Lead, Fraud & Dispute Operations

Credit Analyst

Fraud Officer (Contact Centre)

Customer Service Representative (Fixed-Term Contract)

Senior Analyst - Fraud & AML Risk

Client Service Representative

Financial Crime Compliance Manager - Fraud, Scams and ABC

Analyst II Infrastructure Services

AML Risk Operations Analyst

Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)

Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis

Graduate, Operations Financial Crime

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Compliance Manager (Mat Leave Cover)

Consultant - Financial Crime

Analyst I, EDD

Executive Manager CommBiz Fraud & Scams

Accident & Health Claims Examiner

Motor Claims Consultant

Client Services Executive - Hybrid

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fraud customer service jobs in sydney, nsw

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