Join Travelex and inspire adventure.
Since 1976, Travelex has helped millions of travellers explore the world with confidence. Over 50 years we’ve grown from a currency exchange bureau to a global travel money brand operating across 20 countries with 5,000+ colleagues, creating smarter, faster and more flexible ways for people to spend abroad.
From airport terminals to digital wallets, retail stores to social feeds, we sit at the crossroads of travel, technology, retail and culture. And as travel evolves, so do we.
That’s where you come in.
We’re looking for a process-driven Operations Specialist to join our Support Office team to assist in improving efficiencies across standard operating procedures, data management and compliance across our retail network in Australia and New Zealand.
If you thrive in fast-moving environments, love making day-to-day processes run smoother, and want to join a growing, globally recognised brand seen by millions of travellers every year, this could be your boarding call.
The Role: Operations Specialist
This function involves data entry and approvals, the analysis and reporting of key data, creating store support tools and resolving operational queries on a store level. You will drive efficiency and accountability, ensuring optimization of processes and identifying areas of opportunity for improvement. This role works closely with the retail leadership team and reports into the Operations Manager.
What’s in It for You?
A competitive salary package with plenty of additional benefits in an internationally recognised brand. Our culture fosters curiosity, trust, excellence, and fun.
- Flexible hybrid working arrangements
- Premium Martin Place office with stunning views
- Fantastic discounts on travel money
- Bonus paid Birthday and Moving Leave
- Staff discounts on private healthcare
- Unique benefits such as Paid Parental leave, health & well being programs, social club and more
- A fun, positive and team-oriented workplace culture that values work-life balance
- We have partnered with Flare Benefits for even more perks
Key Responsibilities
- Creating and updating existing standard operating procedures and how-to guides
- maintain an up-to-the-minute Master File of all store data including leases, facilities and OHS matters.
- Management of all Alarm & Safe codes & access for stores
- Data analysis, reporting and escalation on discrepancies, discounts and record keeping
- Support with Invoice Management and approvals
- Manage CMS increase requests and AUD banking activities, including adjustments, banking submissions, and payment instructions in line with internal controls.
The Ideal Candidate Will Have
- Ability to work with and assist cross-departmentally, particularly with Finance, IT, Facilities, Marketing, and HR
- Strong operational and process acumen with the ability to apply commercial judgment.
- Highly analytical with excellent data management, reporting, and problem-solving skills.
- Excellent written and verbal communication skills, capable of engaging stakeholders at all levels.
Additional Skills & Qualities
- Stakeholder collaboration: working effectively across all levels of the greater business
- Adaptable, collaborative, and willing to take on diverse operational responsibilities
- Strong process and change management skills, with experience improving multi-site operations
- Customer-focused, ensuring processes and actions support long-term business success
Why Travelex?
Because travel, like creative work, should feel exciting.
At Travelex, you’ll join a team that moves fast, thinks globally and genuinely enjoys what they do. You’ll work on campaigns seen in airports, cities, retail environments and digital platforms around the world, helping shape how millions of travellers experience our brand every day.
We’re big believers that great ideas can come from anywhere. Curiosity is encouraged. Collaboration is expected. And personality is welcome.
Retail Employer of the Year 2025 – Finalist
At Travelex, we are committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.
