In-Demand Director of customer care Jobs in Sydney, Nsw

Director of Customer Care
Tardis Group —Sydney NSW
- Customer service
- Engineering
- ERP systems
Expressions of Interest- Childcare Director & Nominated Supervisor
Children's Village —Lidcombe NSW
- From $90,000 a year
- Full-time
- CPR Certification
- Management
- Customer service
Quick Apply
Assistant Company Secretary
Nuix —Sydney NSW
- Hybrid work
- Organisational skills
- Communication skills
10d
Sales Director
Microsoft —Sydney NSW
- Full-time
- AI
Northern Beaches Mental Health Service Business Manager
Northern Sydney Local Health District —Sydney NSW
- $132,236 - $150,222 a year
- Full-time
- Microsoft Excel
- Management
11d
Senior Operations Manager
NSW Health —St Leonards NSW
- $173,345 - $193,906 a year
- Temporary
- Management
- Analysis skills
- Leadership
10d
Senior Operations Manager
Health System Support Group —Sydney NSW
- $173,345 - $193,906 a year
- Full-time
- Management
- Analysis skills
- Leadership
10d
Senior Director, APAC Labour & Employment
Salesforce —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Retention Manager
Lawpath —Surry Hills NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
- Gym membership
Quick Apply
5d
Partnerships Specialist
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Quick Apply
Associate Director - Strategic Propositions
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Research
- Leadership
- Communication skills
Quick Apply
Core Account Executive - Public Sector
Databricks —Sydney NSW
- Sales
- AI
- Communication skills
Claims Lead
TransGrid —Sydney NSW
- Analysis skills
- Construction
- Leadership
- Parental leave
Global Partner Director - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- Recruiting
- AI
- Parental leave
- Employee assistance program
Sales Director, Enterprise - Telco
Databricks —Sydney NSW
- Sales
- Machine learning
- AI
Sr. Engagement Manager
Databricks —Sydney NSW
- AI
- Leadership
- Communication skills
Head of Audiology
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
Startup Core Account Executive
Databricks —Sydney NSW
- Sales
Health Consultant - Consulting Services
International SOS —Sydney NSW
- Sales
- Microsoft Office
- Communication skills
10d
Delivery Director and Services Operations Lead - APAC
Temenos —Sydney NSW
- Full-time
- Management
- Leadership
- Annual leave
- Parental leave
3d

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director of customer care jobs near sydney, nsw

Director of Customer Care

Tardis Group -
Sydney NSW

Apply Now

Job Details

Qualifications

Six Sigma Certification
Customer service
Engineering
Supply chain
ERP systems
Technical support
Master's degree
Bachelor's degree
Business Administration
Leadership
Communication skills

Full Job Description

LOCATION:

Sydney -

SECTOR:

Healthcare

REFERENCE:

29771

Ready to redefine customer experience in the clinical diagnostics space?

We’re looking for an experienced and visionary leader to take on a pivotal role in driving Customer Care excellence, quality, and compliance across Australia. If you're passionate delivering service that sets new industry benchmarks and want to play a key role in transforming how laboratories and hospitals experience technical support—this is your next opportunity!
the organisation and the position

A global leader in In Vitro Diagnostics (IVD) and clinical laboratory solutions is seeking a Head of Engineering, Applications Services and QA/RA to join their leadership team.

This senior role combines strategic leadership with operational oversight to drive best-in-class customer service, regulatory compliance, and quality management across a growing national footprint.

You’ll lead a high-performing team of FSEs, FASs and QA/RA specialists, while working closely with the CEO and Executive Leadership Team to shape long-term success.

This is more than a management role—it’s a chance to champion a culture of excellence and make a lasting impact on the Australian healthcare industry.

Responsibilities

Lead the Technical Support and QA/RA department to deliver exceptional service experience across multiple technologies and geographies
Set and drive a customer-focused strategy aligned with business growth and evolving client expectations
Act as Quality/RA Manager, overseeing Environmental and Quality Management Systems (EQMS), ISO certification, audits, and regulatory compliance
Shape the national support structure—from resourcing and team development to performance management and workflow optimisation
Monitor and achieve department KPIs, budget targets, and continuous improvement objectives
Champion a culture of accountability, collaboration, and service excellence
Partner with Sales, Marketing, Finance, and Supply Chain teams to ensure seamless customer experience and alignment with business goals
Build strong customer relationships through regular engagement and site visits
Represent the business in both local and regional meetings with APAC and Global stakeholders

Skills and experience

Bachelor's degree in Biomedical Engineering (or related discipline)
MBA or equivalent business qualification preferred
Certified Six Sigma practitioner and experienced in quality-driven operations
7+ years' experience in high-value, complex medical technology or IVD environments
Proven track record in technical support/customer service leadership, with at least 5 years in a managerial role
Strong working knowledge of ISO standards, regulatory frameworks, and quality management systems
Demonstrated ability to lead cross-functional teams and deliver results in dynamic, customer-facing environments
Strategic thinker with excellent problem-solving, communication, and stakeholder management skills
Experience with business systems, analytics tools, and CRM/ERP platforms

What’s on offer

Competitive executive-level salary package (Base + Super + Car Allowance + Bonus)
Full ownership of a high-impact portfolio
Opportunity to represent a globally respected brand and influence APAC-level initiatives/decisions
Collaborative and empowered leadership culture
Ongoing training and professional development
A company that values quality, innovation, and continuous improvement
Long-term career progression in a fast-evolving, purpose-driven sector

For more details, please feel free to contact Chris – [email protected]

Consultant Name:

Christophe d'Anchald

Consultant Email:

[email protected]

Apply Now

Refine Your Search

director of customer care jobs in sydney, nsw

Director of Customer Care

Expressions of Interest- Childcare Director & Nominated Supervisor

Assistant Company Secretary

Sales Director

Northern Beaches Mental Health Service Business Manager

Senior Operations Manager

Senior Operations Manager

Senior Director, APAC Labour & Employment

Retention Manager

Partnerships Specialist

Associate Director - Strategic Propositions

Core Account Executive - Public Sector

Claims Lead

Global Partner Director - Hybrid

Sales Director, Enterprise - Telco

Sr. Engagement Manager

Head of Audiology

Startup Core Account Executive

Health Consultant - Consulting Services

Delivery Director and Services Operations Lead - APAC

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