In-Demand Customer success manager (apac) Jobs in Sydney, Nsw

Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
7d
Customer Success Manager - APAC
Emplifi —Sydney NSW
- Full-time
- CRM software
- Marketing
- Salesforce
- Annual leave
8d
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Customer Success Manager (ANZ)
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Financial services
- AI
- Health insurance
- Annual leave
APAC B2B Existing Customer Marketing Manager
Uber —Sydney NSW
- Full-time
- CRM software
- SQL
- Analysis skills
Implementation Manager
Telus Health —Sydney NSW
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Business Administration
- Disability insurance
- Employee assistance program
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
Partner Success Manager - APAC
Orgvue —Sydney NSW
- Full-time
- Hybrid work
- Business
- Annual leave
Quick Apply
Customer Success Manager, ANZ - Major Accounts, Sydney
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
HR Manager, Lifecycle Contract Management - APAC
Remote —Sydney NSW
- $48,850 - $110,000 a year
- Remote
- Management
- English
- Recruiting
- Annual leave
- Work from home
Enablement Program Manager, APAC
Okta —Sydney NSW
- Sales
- Public speaking
- Organisational skills
Senior Manager, Integrated Operations Center – APAC
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Annual leave
Key Account Manager, APAC
Ignition —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Customer Success Manager
Talon.One LinkedIn Jobs —Sydney NSW
- Remote
- Sales
- APIs
- Communication skills
- Health insurance
Quick Apply
Customer Success Manager, Warehouse Automation APAC
Locus Robotics —Sydney NSW
- Remote
- Microsoft Powerpoint
- Computer Science
- Salesforce
Quick Apply
Commercial Manager
Klaviyo —Sydney NSW
- $198,000 a year
- Management
- Sales
- Marketing
Quick Apply
Customer Success Manager, Mid-Market
Similarweb —Sydney NSW
- English
Technical Success Manager - ANZ
Autodesk —Sydney NSW
- Full-time
- ERP systems
- APIs
- Construction experience
Senior Customer Onboarding Specialist | APAC
HubSpot —Sydney NSW
- Hybrid work
- Software troubleshooting
- APIs
- AI
- Health insurance
- Work from home
Quick Apply
5d
Director, Enterprise Technology, APAC
Vantage Data Centers APAC Pte. Ltd —Sydney NSW
- Full-time
- Management
- AI
- Leadership
- Health insurance
- Annual leave
Quick Apply

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Customer Success Manager, APAC

Oxford Economics -
Sydney NSW

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

CRM software
Web analytics
Salesforce
English
Research
Analysis skills
Communication skills

Full Job Description

Description

Oxford Economics, a leading global economic research and consultancy firm, is seeking a Customer Success Manager to join our APAC Account Management team.

This role will take ownership of a portfolio of subscription clients across Sydney and the wider APAC region, with responsibility for driving retention, renewals, and long-term client value. The Customer Success Manager will act as a strategic partner to clients, ensuring they derive maximum value from Oxford Economics’ services, while identifying opportunities for growth and expansion.

Working closely with Account Managers, Business Development, and internal stakeholders across the region, this role plays a key part in supporting Oxford Economics’ continued growth across APAC.

Key Responsibilities

Own and manage a portfolio of subscription clients, with accountability for retention, renewals, and client satisfaction
Build strong, long-term client relationships, acting as a trusted advisor on how to maximise value from Oxford Economics’ products and services
Lead onboarding and training for new clients, ensuring successful adoption and engagement
Proactively monitor client usage and engagement, identifying risks and opportunities to drive retention and expansion
Partner with Account Managers to develop and execute account strategies, including upsell and cross-sell opportunities
Handle complex client queries and coordinate with internal teams, including economists, IT, product, and research teams, to deliver solutions
Analyse client data and usage trends to provide insights and recommendations internally and externally
Support renewal processes through structured account reviews and strategic engagement
Contribute to content-led client engagement initiatives, including webinars, regional updates, product communications, and client briefings
Ensure accurate tracking of client activity and pipeline in Salesforce

Internal Collaboration & Leadership

Act as a key liaison between clients and internal teams, ensuring feedback is shared and actioned
Provide insights on client needs, product gaps, and market trends to support product development and regional client strategy
Work closely with colleagues across APAC and other global teams to ensure a consistent client experience
Mentor or support more junior team members where appropriate
Contribute to improving internal processes, tools, and client success strategies

Skills, Knowledge & Expertise

Proven experience in Customer Success, Account Management, or a client-facing role within a subscription, research, data, SaaS, financial services, consulting, or information services business
Strong track record of managing client relationships and driving retention and growth
Excellent communication and presentation skills, with the ability to engage senior stakeholders across different markets and cultures
Highly organised, with the ability to manage multiple accounts and priorities effectively
Strong analytical skills, with experience interpreting client usage data and trends
Experience using CRM systems, such as Salesforce
Proactive, solutions-oriented mindset with strong problem-solving ability
Comfortable working cross-functionally in a fast-paced, collaborative, international environment
Fluent in English
Additional Asian language skills would be advantageous but are not essential

Equal Employment Opportunity (EEO)

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by governmental or local laws.

About Oxford Economics

Oxford Economics was founded in 1981 as a commercial venture with Oxford University’s business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world’s foremost independent global advisory firms, providing reports, forecasts and analytical tools on more than 200 countries, 250 industrial sectors, and 7,000 cities and regions. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.

Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe in more than 15 cities. We employ more than 400 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.

Quick Apply

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customer success manager (apac) jobs in sydney, nsw

Customer Success Manager, APAC

Customer Success Manager - APAC

Sr. Manager, Customer Success & CX, APAC

Customer Success Manager (ANZ)

APAC B2B Existing Customer Marketing Manager

Implementation Manager

Regional Head of Customer Success, APAC

Partner Success Manager - APAC

Customer Success Manager, ANZ - Major Accounts, Sydney

HR Manager, Lifecycle Contract Management - APAC

Enablement Program Manager, APAC

Senior Manager, Integrated Operations Center – APAC

Key Account Manager, APAC

Customer Success Manager

Customer Success Manager, Warehouse Automation APAC

Commercial Manager

Customer Success Manager, Mid-Market

Technical Success Manager - ANZ

Senior Customer Onboarding Specialist | APAC

Director, Enterprise Technology, APAC

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