In-Demand Customer care consultant Jobs in Sydney, Nsw

Customer Care Consultant (HR) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply
St George Hospital Ward Clerk - Permanent Full Time
NSW Health —Kogarah NSW
- $66,608.03 - $68,817.27 a year
- Full-time
- Databases
- Administrative experience
- Front desk
- Health insurance
- Annual leave
10d
Claims Consultant, Group Multi Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
STG Ward Clerk - DSU Permanent Part Time or Full Time (Monday - Friday)
NSW Health —Kogarah NSW
- $33.59 - $34.71 an hour
- Part-time
- Databases
- Administrative experience
- Front desk
- Health insurance
- Annual leave
6d
Customer Resolution Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Financial services
- Parental leave
4d
Community Services Consultant
The Benevolent Society —Sydney NSW
- $76,000 - $81,900 a year
- 8 hour shift
- Customer service
- Research
- Communication skills
- Employee assistance program
5d
Customer Care Consutlant
HCF —Parramatta NSW
- Full-time
- Hybrid work
- Sales
- Communication skills
- Parental leave
- Pet insurance
11d
Customer Care Consultant (Payroll) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply
HR Shared Services Assistant (HR Contact Centre)
Macquarie University —Macquarie University NSW
- $81,323 - $87,648 a year
- Full-time
- Administrative experience
- Human resources
- Organisational skills
5d
Inbound Customer Service Sales Consultant - Phone Based
Catholic Healthcare —Macquarie Park NSW
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Parental leave
- Gym membership
Quick Apply
7d
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Customer Care Team Leader
EBOS Group —North Ryde NSW
- Full-time
- Customer service
- Leadership
- Health insurance
- Parental leave
Customer Service Consultant
EssilorLuxottica —Silverwater NSW
- Customer service
- Communication skills
Ward Clerk - Permanent Part Time - Monday and Thursday
NSW Health —Kogarah NSW
- $33.59 - $34.71 an hour
- Part-time
- Databases
- Administrative experience
- Front desk
- Health insurance
- Employee assistance program
6d
Recruitment Consultant
WorkPac Group —Sydney NSW
- Full-time
- Customer service
- Recruiting
- Health insurance
- Employee assistance program
Customer Success Manager - Environmental Consultant
Bueno Analytics —Sydney NSW
- From $75,000 a year
- Full-time
- Hybrid work
- Management
- HVAC
- Leadership
- Employee stock purchase plan
- Annual leave
Quick Apply
4d
SCHN - Westmead Main Information Desk Receptionist
The Sydney Children's Hospitals Network —Sydney NSW
- $66,608.03 - $68,817.27 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
7d
Contact Centre Consultant - Sydney Weployee
Weploy —Sydney NSW
- $34.48 an hour
- Urgently hiring
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Administrative Officer Level 3
NSW Health —Kogarah NSW
- $35.84 - $36.93 an hour
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance program
- Gym membership
13d
Service Centre Team Leader
NSW Health —St Leonards NSW
- $75,176.80 - $76,897.65 a year
- Full-time
- Management
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance program
3d

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Customer Care Consultant (HR) - Remote

Employment Hero -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Parental leave

Qualifications

Salesforce
Zendesk
Payroll
Communications
SaaS
AI
Communication skills

Full Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

This will include

You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Take on client and team HR escalations for our customers
Assist with requirements gathering to run post mortems and run internal support team workshops
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible
Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

Relevant Australian and/or New Zealand Payroll knowledge and industry experience.
Previous experience in setting up, implementing and/or administrating payroll systems (knowledge of EH Payroll/KeyPay is a plus!).
Exposure to working in fluid, high change and high velocity environments.
Prior exposure to customer experience within a SaaS (Software as a Service) environment.
An attitude that always puts your customer's needs first
Problem solving skills with a sound and thorough approach to troubleshooting.
Ability to manage competing priorities, working autonomously; requesting assistance where needed.
Strong and polished verbal and written communication skills.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Quick Apply

Refine Your Search

customer care consultant jobs in sydney, nsw

Customer Care Consultant (HR) - Remote

St George Hospital Ward Clerk - Permanent Full Time

Claims Consultant, Group Multi Claims

STG Ward Clerk - DSU Permanent Part Time or Full Time (Monday - Friday)

Customer Resolution Consultant

Community Services Consultant

Customer Care Consutlant

Customer Care Consultant (Payroll) - Remote

HR Shared Services Assistant (HR Contact Centre)

Inbound Customer Service Sales Consultant - Phone Based

Claims Consultant, REST

Customer Care Team Leader

Customer Service Consultant

Ward Clerk - Permanent Part Time - Monday and Thursday

Recruitment Consultant

Customer Success Manager - Environmental Consultant

SCHN - Westmead Main Information Desk Receptionist

Contact Centre Consultant - Sydney Weployee

Administrative Officer Level 3

Service Centre Team Leader

I want to receive the latest job alert for customer care consultant in sydney, nsw

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