In-Demand cruise customer service Jobs in sydney, nsw

Tour Guide / Tour Commentator With Sydney Harbour Attractions
Sydney Harbour Whale Watching - Sydney Harbour Attractions —Sydney NSW
- $76,600 - $78,000 a year
- Weekend availability
- Hospitality
- Customer service
- Public speaking
Quick Apply
2d
Travel Consultant
Cruiseabout —St Ives NSW
- Full-time
- Sales
- Customer service
- Health insurance
- Parental leave
Travel Consultant
CNS TRAVEL PTY LTD —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
Quick Apply
Customer Service Officer - Sydney
Rex (Regional Express) —Sydney NSW
- Part-time
- Customer service
- Communication skills
Customer Service Officer - Sydney
Regional Express —Sydney NSW
- Part-time
- Customer service
- Communication skills
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Sales
- Customer service
- Organisational skills
Travel Advisor - Cronulla, NSW
Travel Associates —Cronulla NSW
- $110,000 a year
- Full-time
- Employee discount
Travel Advisor - Turramurra, NSW
Travel Associates —Turramurra NSW
- $75,000 a year
- Full-time
- Employee discount
Travel Advisor - Beecroft, NSW
Travel Associates —Beecroft NSW
- $110,000 a year
- Full-time
- Employee discount
Waiter (Cruise Attendant) | Journey Beyond Cruise Sydney
Journey Beyond —Sydney NSW
- $60,000 - $65,000 a year
- Temporary
- Hospitality
- Management
- Culinary experience
- Employee assistance program
- Employee discount
Quick Apply
Wholesale Cruise Advisor - Sydney, NSW
CruiseHQ —Sydney NSW
- Full-time
- Sales
- Customer service
- Computer skills
- Health insurance
- Parental leave
Barista/All Rounder
Maisys 24 —Neutral Bay NSW
- From $26 an hour
- Part-time
- Customer service
- English
- In-person
- Employee discount
Quick Apply
1d
HAIR STYLIST / HAIRDRESSER - BLOW BAR CO
BLOW BAR CO —Brighton-Le-Sands NSW
- $40 - $90 an hour
- Part-time
- Hair styling
- In-person
- Communication skills
- Employee discount
- Professional development assistance
Quick Apply
First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards
Firstclass.com.au —Parramatta NSW
- $100,000 - $150,000 a year
- Hybrid work
- Sales
- Time management
- Referral program
Customer Success Analyst - Wed-Sun
Stake —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
Customer Success Analyst
Stake —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
Product Manager - Payments
Stake —Sydney NSW
- Full-time
- Hybrid work
- Product management
- Parental leave
- Employee assistance program
Quick Apply
Social & Digital Marketing Coordinator
Royal Caribbean Group —North Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Content Producer
Stake —Sydney NSW
- Full-time
- Hybrid work
- AI
- Parental leave
- Employee assistance program
Quick Apply
6h
Business Leader - Beecroft, NSW
Travel Associates —Beecroft NSW
- $110,000 a year
- Part-time
- Business
- Leadership
- Employee discount

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cruise customer service jobs near sydney, nsw

Tour Guide / Tour Commentator With Sydney Harbour Attractions

Sydney Harbour Whale Watching - Sydney Harbour Attractions
Sydney NSW

Quick Apply

Job Details

Full-time
$76,600 - $78,000 a year
2 days ago

Qualifications

Hospitality
RSA
Customer service
Public speaking
Research
First Aid Certification
Communication skills

Full Job Description

About Us

Sydney Harbour Attractions is a leading tourism operator providing Sydney Harbour sightseeing cruises, whale watching experiences and charter services. We are passionate about delivering memorable visitor experiences while showcasing Sydney’s iconic landmarks, marine wildlife, history and culture to domestic and international guests.

We are currently seeking an enthusiastic and knowledgeable Tour Guide to join our team and assist in delivering engaging and educational tourism experiences on Sydney Harbour.

About the Role

The Tour Guide/ Tour Commentator is responsible for conducting guided tours and delivering informative commentary to visitors on Sydney Harbour sightseeing and whale watching cruises. The role involves providing information on places of interest, local history, marine wildlife, environmental conservation and cultural attractions while ensuring a high standard of customer service and visitor satisfaction.

The successful applicant will have excellent communication skills, confidence speaking to groups of varying sizes, and a passion for tourism, education and visitor engagement.

Key Responsibilities

Conduct guided tours and provide engaging commentary on Sydney Harbour, local landmarks, history, culture and marine wildlife.
Deliver educational presentations and interpretive information relating to humpback whales, marine ecosystems, environmental conservation and Australian wildlife.
Escort and assist visitors throughout tours and tourism activities.
Provide visitors with information regarding places of interest, local attractions, facilities, tour itineraries and tourism services.
Answer visitor questions and provide accurate and up-to-date information regarding destinations, attractions, wildlife and local history.
Adapt tour presentations and commentary to suit different audiences, including domestic and international visitors.
Research, develop and maintain current knowledge of Sydney Harbour attractions, marine wildlife, tourism products and visitor information.
Conduct passenger safety briefings and provide information regarding safety procedures and vessel facilities.
Assist passengers during boarding and disembarkation to ensure a safe and enjoyable visitor experience.
Monitor visitor satisfaction and respond professionally to customer enquiries, feedback and requests for assistance.
Assist passengers requiring additional support, including families, elderly passengers and visitors experiencing motion sickness.
Promote responsible tourism practices and environmental awareness.
Work collaboratively with vessel crew to ensure tours operate safely and efficiently.
Provide general operational assistance on board the vessel to support passenger comfort, safety and the delivery of tourism experiences.
Maintain high standards of customer service, presentation and professionalism at all times.

Skills and Experience

To be successful in this role you will possess:

Previous experience in tourism, visitor services, hospitality, cruise operations, wildlife tourism or guided tours.
Strong public speaking, presentation and communication skills.
Ability to engage and interact with groups of varying sizes and cultural backgrounds.
Excellent customer service and interpersonal skills.
Strong knowledge of Australian wildlife, marine environments, tourism attractions or local history is highly desirable.
Ability to remain calm and professional in changing operational and weather conditions.
Current First Aid Certificate or willingness to obtain one.
Responsible Service of Alcohol (RSA) certification is desirable.
Ability to work weekends, public holidays and seasonal tourism periods.

Benefits

Opportunity to work on Sydney Harbour and participate in unique wildlife tourism experiences.
Supportive and professional team environment.
Ongoing training and professional development opportunities.
The opportunity to share your passion for Sydney, tourism and marine wildlife with visitors from around the world.

Pay: $76,600.00 – $78,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

cruise customer service jobs in sydney, nsw

Tour Guide / Tour Commentator With Sydney Harbour Attractions

Travel Consultant

Travel Consultant

Customer Service Officer - Sydney

Customer Service Officer - Sydney

Luxury Cruise Specialists

Travel Advisor - Cronulla, NSW

Travel Advisor - Turramurra, NSW

Travel Advisor - Beecroft, NSW

Waiter (Cruise Attendant) | Journey Beyond Cruise Sydney

Wholesale Cruise Advisor - Sydney, NSW

Barista/All Rounder

HAIR STYLIST / HAIRDRESSER - BLOW BAR CO

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

Customer Success Analyst - Wed-Sun

Customer Success Analyst

Product Manager - Payments

Social & Digital Marketing Coordinator

Content Producer

Business Leader - Beecroft, NSW

I want to receive the latest job alert for cruise customer service in sydney, nsw

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