In-Demand Case manage Jobs in Sydney, Nsw

Administration Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Case management
6d
Contact Centre and Triage Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Customer service
- Communication skills
14d
Support at Home (SaH) Case Consultant/Case Management
MeToU Care —Eastwood NSW
- $75,000 - $90,000 a year
- Full-time
- Administrative experience
- Working with children
- Case management
- Professional development assistance
Quick Apply
Customer Resolution Representative
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Customer service
- Case management
- Communication skills
5h
Client Intake & Service Coordinator
LYZ Food Pty Ltd —Bankstown NSW
- $65,000 - $75,000 a year
- Part-time
- Customer service
- English
- Administrative experience
- Employee discount
- Free food
Quick Apply
7d
Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Customer service
- Case management
- Communication skills
14d
Management Trainee
Genpact Australia Pty Ltd —Blenheim Road NSW
- Full-time
- Management
- English
- Finance
Quick Apply
Case Manager Level 1
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Case management
13d
FinCrime Analyst (Investigator)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
NDIS Intake and Scheduling Officer
Ability Action Australia —Alexandria NSW
- Full-time
- Microsoft Office
- Case management
- Communication skills
Community Engagement Coordinator
Rev. Bill Crews Foundation —Ashfield NSW
- $50 - $51 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
Customer Service Representative
Percepta —Sydney NSW
- No weekends
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
AML Risk Operations Analyst
HUB24 —Sydney NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Claims Consultant, Group Multi Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Expression of Interest | Case Manager | Workers Compensation
Allianz —Sydney NSW
- Full-time
- Communication skills
Advice Support Officer
Avant —Sydney NSW
- Full-time
- Communication skills
5d
Customer Resolution Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Financial services
- Parental leave
4d
Customer Resolutions & Compliance Specialist
FREEDOM Furniture —North Ryde NSW
- Full-time
- Hybrid work
- POS
- Communication skills
- Employee discount
Quick Apply
Complaints and Investigations Specialist
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick Apply
6d

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case manage jobs near sydney, nsw

Administration Support Officer

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$84,659 - $92,701 a year
6 days ago

Qualifications

Microsoft Office
Administrative experience
Records management
Case management
Organisational skills
Communication skills

Full Job Description

Department of Customer Service

Reference number

req52103

Occupation

Human Resources and Recruitment

Work type

Full-Time

Location

Sydney City, Gosford, Central Coast and Region

Salary Information

$84,659 - $92,701 + super

Closing date

12 June 2026 at 10:00am

Administration Support Officer

Clerk Grade: 03/04
Employment Type: Full-Time, Ongoing. A Talent Pool will be created from this process for future opportunities
Location: Parramatta, Gosford or Haymarket. Hybrid working arrangements including office attendance
Salary Range: $84,659 - $92,701 + super

About the Opportunity

The Department of Customer Service (DCS) is seeking a motivated and organised Administrative Support Officer to join our high-performing People and Culture, Work Health and Safety team.

In this role, you will provide a broad range of administrative and coordination services that support the effective operation of the WHS team. You will contribute to the delivery of work health and safety services while ensuring high standards of accuracy, responsiveness and customer service.

Key Responsibilities

Provide a range of administrative and support services, including records management, correspondence, and meeting coordination, to support team operations.
Coordinate meetings and events, including preparing agendas, taking minutes and tracking actions.
Respond to enquiries via shared inboxes and internal systems, ensuring accurate, timely and customer-focused information.
Triage and manage work health and safety system enquiries and reporting using internal databases.
Maintain and update records, registers and case management systems, ensuring information is accurate, compliant and accessible.
Collect and compile information and assist in preparing documentation and reports to support decision-making.
Support the team with projects and initiatives, including providing administrative and logistical assistance.
Ensure compliance with NSW Government policies, procedures and recordkeeping requirements.
Work collaboratively across teams and stakeholders to support service delivery and continuous improvement.

About You

To be successful in this role, you will demonstrate:

Experience providing administrative support in a busy environment, ideally within government or a large organisation.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
High attention to detail and commitment to maintaining accurate records and data integrity.
Effective communication skills, with the ability to respond to enquiries and engage with stakeholders professionally.
A customer-focused approach, with the ability to identify needs and deliver responsive service.
Ability to work both collaboratively and independently to achieve outcomes.
Proficiency in Microsoft Office and experience using systems for records or case management.

Desirable:

Knowledge or experience in work health and safety (WHS) processes or reporting.

About us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

What We Offer

Flexible working arrangements
Inclusive and supportive team culture
Opportunities for development and career growth

We encourage applications from people of all backgrounds, including those in regional NSW.

Looking for more information?

Why not reach out to Belinda Orriss, Associate Director, Safety and Risk Management, via email [email protected] to learn more about this incredible opportunity.

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and the response to the below targeted question.

Targeted Question:

"Describe a time when you provided administrative support and had to manage competing priorities and respond to stakeholder enquiries. How did you organise your work, ensure accuracy of information and deliver a positive outcome"

Salary Grade 03/04, with the base salary for this role starting at $84659 base plus superannuation

For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday, June 12th, 2026 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

case manage jobs in sydney, nsw

Administration Support Officer

Contact Centre and Triage Officer

Support at Home (SaH) Case Consultant/Case Management

Customer Resolution Representative

Client Intake & Service Coordinator

Customer Experience (CX) Strategist Position

Complaint Resolution Officer

Management Trainee

Case Manager Level 1

FinCrime Analyst (Investigator)

NDIS Intake and Scheduling Officer

Community Engagement Coordinator

Customer Service Representative

AML Risk Operations Analyst

Claims Consultant, Group Multi Claims

Expression of Interest | Case Manager | Workers Compensation

Advice Support Officer

Customer Resolution Consultant

Customer Resolutions & Compliance Specialist

Complaints and Investigations Specialist

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