In-Demand Bank customer service officers Jobs in Sydney, Nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Payment Services Officer (Fixed Term 6 Month)
Australian Military Bank —Sydney NSW
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Loan Support Officer
Thinktank —Sydney NSW
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Junior Client Settlement Relationship Officer
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
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Hardship & Collections Officer
Thinktank —Sydney NSW
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Commercial Settlements Officer
Bank of Queensland —Sydney NSW
- Parental leave
- Employee assistance program
Privacy Compliance Manager
ING Bank —Sydney NSW
- Bachelor's degree
- Financial services
- AI
Head of Credit Strategy
Athena Mortgage —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
12d
Banking Payment Lead
KPMG —Sydney NSW
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Parental leave
Loan Support Officer- Commercial and Residential lending
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Accounts Receivable Specialist
Smiths Detection —Sydney NSW
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick Apply
12d
Lending Officer
Global Trade Holding —Sydney NSW
- Sales
- English
- Communication skills
Banking Payment Lead
KPMG Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Parental leave
Quick Apply
Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney
Bank of America —Sydney NSW
- Microsoft Excel
- DevOps
- Master's degree
- On-the-job training
Security Officer (Brisbane)
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- Rotating roster
- Customer service
- First Aid Certification
- Communication skills
5d
Senior Solutions Consultant
Pegasystems —Sydney NSW
- Financial services
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Officer - Trade Finance and Supply Chain Management
BNP Paribas —Sydney NSW
- Full-time
- Microsoft Office
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3d
Broker Support Specialist- Residential and Commercial lending
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- CRM software
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- Annual leave
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Senior Director, Regional Controller
Careers at Eucalyptus —Sydney NSW
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- AI
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- Annual leave
- Parental leave
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Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

DBS Bank -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Regulatory reporting
Microsoft Office
Finance
Education
Bachelor's degree
Data entry
Business Administration
Business
Communication skills

Full Job Description

Job Purpose:

The Customer Onboarding Operations Associate is responsible for supporting the seamless and efficient onboarding of new customers within DBS Australia Branch. This role involves meticulous data handling, document verification, accurate data input into the core banking system, and ensuring compliance with bank policies and regulatory requirements during the customer onboarding journey. The associate will also contribute to managing customer enquiries as part of the customer support team. The associate will contribute to reducing processing times and minimizing manual effort by leveraging technological advancements in data extraction and pre-population of information.

Strong customer service skills for phone call and email handling. Excellent excel skills to assist with regulatory reporting and other CAS tasks.

Key Accountabilities:

To ensure smooth and consistent completion of onboarding customers, any updates on the customers’ static data, CASA account opening, maintenance, and closure in the Finacle Core Banking

To ensure smooth and consistent completion of customers’ audit confirmation

Verify customer data and conduct due diligence checks, adhering to established policies and standards.

Handle inbound customer calls and emails, addressing inquiries, complaints, and service requests promptly and professionally.

Assist with regulatory reporting, FATCA, and CRS reporting

Job duties & responsibilities:

Customer Onboarding Operations:

Process customer onboarding requests, ensuring all necessary documentation and information are accurately collected and verified.

Ensure timely processing of instructions, account opening forms, and client static maintenance within agreed Service Level Agreements (SLAs)

Collaborate with internal teams (e.g., Relationship Managers, Customer Service Officers, CORE Team) to facilitate the onboarding process and resolve any issues.

Ensure compliance with all regulatory requirements and internal bank policies during the onboarding journey.

Execute day-to-day customer onboarding processes, ensuring accuracy and adherence to established procedures.

Track and monitor the status of onboarding applications, providing updates to stakeholders as needed.

Assist in streamlining the onboarding process, particularly for new-to-bank customers and those requiring specific product setups.

Validate customer information across various supporting documents against application inputs.

Accurately input and update customer data into the core banking system.

Assist with internal and external audit, RCSA sampling and reviews

Support system User Acceptance Testing (UAT) when required (may be some weekends)

Ensure adherence to SLAs and Standard Operating Procedures

Customer Enquiries Handling:

Investigate and resolve customer issues, escalating complex cases to the appropriate teams or specialists when necessary.

Troubleshoot and resolve customer’s Internet Banking inquiries

Adhere to complaint handling procedures, ensuring timely resolution and proper communication with customers regarding outcomes and any required extensions.

Proactively identify opportunities to enhance customer experience and satisfaction.

Qualifications and Skills:

Education: Bachelor's degree in Business Administration, Finance, or a related field.

- Technical Skills:- Experience with core banking systems is highly desirable.

Knowledge of Know Your Customer (KYC) principles, customer due diligence and banking terminologies

Proficiency in Microsoft Office applications, including Word, and PowerPoint

Strong Excel Skill (Do indicate your proficiency in your resume)

Ability to adapt to new technologies and automated tools.

- Soft Skills:- Strong attention to detail and high accuracy and efficiency in data entry

Good communication and interpersonal skills.

Strong customer service orientation and problem-solving skills for supporting customer enquiries.

Ability to work effectively in a team-oriented environment.

Location:

DBS Sydney

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

bank customer service officers jobs in sydney, nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

Payment Services Officer (Fixed Term 6 Month)

Loan Support Officer

Junior Client Settlement Relationship Officer

Hardship & Collections Officer

Commercial Settlements Officer

Privacy Compliance Manager

Head of Credit Strategy

Banking Payment Lead

Loan Support Officer- Commercial and Residential lending

Accounts Receivable Specialist

Lending Officer

Banking Payment Lead

Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney

Security Officer (Brisbane)

Senior Solutions Consultant

Officer - Trade Finance and Supply Chain Management

Broker Support Specialist- Residential and Commercial lending

Senior Director, Regional Controller

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