Application Support Specialist | SaaS
AlayaCare —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- AI
- Parental leave
Quick Apply
1d
Workday Integration Specialist (AU Citizen for security clearance)
Accenture —Sydney NSW
- Full-time
- Communication skills
- On-the-job training
Customer Success & Digital Account Specialist NSW
Technogym —Sydney NSW
- Contract
- Management
- Presentation skills
- Communication skills
- Employee assistance program
- Gym membership
Customer Success Manager - Sydney, Australia m/f/d
AB Tasty —Sydney NSW
- Full-time
- Hybrid work
- Management
Quick Apply
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Data Eng, Mgmt & Governance Specialist
Accenture —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
- APIs
Customer Success Specialist - Agent Solutions
CoStar Group —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
GTM Sales Engineer and AI Automation Specialist
Squiz —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
Quick Apply
Category Manager | Professional & Technology Services | Manager
PWC Australia —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Senior Analytics Sales Specialist, AWS ANZ Specialist Team, Data and AI, Specialist Team
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Sales
- Business development
Lakebase Specialist Sales
Databricks —Sydney NSW
- Azure
- Sales
- Databases
Partner Enablement Lead
SafetyCulture —Sydney NSW
- Full-time
- Sales
- AI
- Communication skills
- Parental leave
- Employee assistance program
IT Operations Systems Administrator
Q-CTRL —Sydney NSW
- Full-time
- Azure
- Management
- AI
Head of Legal (Product, Regulatory, Privacy)
Immutable X —Sydney NSW
- Full-time
- Remote
- AI
- Health insurance
- Work from home
Senior Salesforce Specialist
Perpetual Limited —Sydney NSW
- Full-time
- Salesforce
- Organisational skills
- Agile
- Work from home
Advisory Specialist - I (Pre-Sales)
Diligent Corporation —Sydney NSW
- Hybrid work
- CRM software
- Azure
- Computer Science
- Annual leave
Quick Apply
Solutions Engineer - Spend/ERP
Airwallex —Sydney NSW
- Full-time
- PMP
- Salesforce
- ERP systems
Technical Consultant
RecordPoint —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Databases
Quick Apply
Technical Specialist (Level 2)
LEAP Legal Software —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Gym membership
- Free food
Quick Apply
6d
Senior Account Executive - Revenue Cloud
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- Business development

I want to receive the latest job alert for application support specialist | saas in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support specialist | saas jobs near sydney, nsw

Customer Success Manager jobs in Sydney NSW

Technical Consultant jobs in Sydney NSW

Solutions Engineer jobs in Sydney NSW

Automation Specialist jobs in Sydney NSW

Application Support Specialist jobs in Sydney NSW

Account Executive jobs in Sydney NSW

Senior Counsel jobs in Sydney NSW

Category Manager jobs in Sydney NSW

Technical Specialist jobs in Sydney NSW

Customer Service No Experience jobs in Glenroy Vic

Facility Manager jobs in Melbourne Vic

Construction Project Manager jobs in Sydney Nsw

Bank Job Customer Service jobs in Bankstown Nsw

Customer Success Manager jobs in Burwood Nsw

Customer Success Manager jobs in Victoria

Customer Success Manager jobs in Byron Bay Nsw

Clinical Documentation Specialist jobs in Melbourne Vic

Remote Customer Service jobs in Queensland

Rta, Customer Service jobs in Blacktown Nsw

Customer Support Tech Startup jobs in Sydney Nsw

Application Support Specialist | SaaS

AlayaCare -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
1 day ago

Benefits

Parental leave
Paid volunteer leave

Qualifications

Jira
Slack
Analysis skills
Zendesk
Application support
SaaS
AI

Full Job Description

We're hiring an Application Support Specialist (SaaS)

️ Full-time | Permanent
Preferred locations: Brisbane, Adelaide, Perth, Sydney or Melbourne
Hybrid working: 2 days in office, 3 days WFH

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest?

Meet AlayaCare! We're a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

We're big on Tech with Purpose and passionate about improving lives while building strong software, strong teams, and better outcomes for customers.

The Role:

We're on the lookout for an Application Support Specialist (internally known as Customer Experience Specialist) who's ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you'll support customers for our Community Home Care product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. This hybrid role will be based from one of our AlayaCare offices in either Perth, Adelaide, Brisbane, Sydney or Melbourne with two days in the office and three days working from home.

Your days will involve:

Managing a queue of customer requests for our home care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations
Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform
Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes
Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues
Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements
Being part of the support rotation for Triage, Release Jockey & Incident Manager
Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience

You'll thrive in this role if you:

Bring 2+ years' experience in software support, ideally in SaaS
Are known for your advanced customer focus and ability to build strong relationships and meet customer needs.
Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom
Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box
Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations
Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early
Actively invest in your own development, keeping up to date with product changes and industry trends.

Bonus points if you:

Have previous experience with AlayaCare products
Have knowledge of the aged or disability care sector

We believe great work should be rewarded. Here's how we show our appreciation:

Choose your own 2 days/week in office, 3 days WFH
Competitive salary + company stock (RSUs)
5 Wellness days per year
$1,000/year flexible benefits package
22 weeks company-paid parental leave
2 days company-paid volunteer leave to support causes you care about
Team lunches, events & wellness activities
A genuinely open, inclusive, and collaborative culture
A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.

Belonging matters.

We're committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren't just buzzwords here, they're woven into everything we do.

Need adjustments to participate in the recruitment process? We've got you. Just reach out to our HR team: [email protected]. We do not accept unsolicited CVs from Recruitment Agencies.

Quick Apply

Refine Your Search

application support specialist | saas jobs in sydney, nsw

Application Support Specialist | SaaS

Workday Integration Specialist (AU Citizen for security clearance)

Customer Success & Digital Account Specialist NSW

Customer Success Manager - Sydney, Australia m/f/d

Customer Success Specialist - Agent Solutions

Data Eng, Mgmt & Governance Specialist

Customer Success Specialist - Agent Solutions

GTM Sales Engineer and AI Automation Specialist

Category Manager | Professional & Technology Services | Manager

Senior Analytics Sales Specialist, AWS ANZ Specialist Team, Data and AI, Specialist Team

Lakebase Specialist Sales

Partner Enablement Lead

IT Operations Systems Administrator

Head of Legal (Product, Regulatory, Privacy)

Senior Salesforce Specialist

Advisory Specialist - I (Pre-Sales)

Solutions Engineer - Spend/ERP

Technical Consultant

Technical Specialist (Level 2)

Senior Account Executive - Revenue Cloud

I want to receive the latest job alert for application support specialist | saas in sydney, nsw

Related Searches

Explore jobs in more locations

We're hiring an Application Support Specialist (SaaS)

Job Seeker Tools

Employer Tools

Browse

Stay Connected