In-Demand Application support lead – leading non bank Jobs in Sydney, Nsw

Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
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- Full-time
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- Full-time
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HR Shared Services Coordinator - 12 month contract
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Senior Manager, Business Management and Support | Client Service and Support
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- Full-time
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Lead Analyst - Macroeconomic Implications of AI
Reserve Bank of Australia —Sydney NSW
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Information Security Operations Lead (Sydney, Australia)
Starling —Sydney NSW
- Full-time
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Commonwealth Bank —Sydney NSW
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Principal Engineer - Payments
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Associate Director | Head of Asset Solutions
Macquarie Group Limited —Sydney NSW
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Strategic Partnership Data Lead
Macquarie Group Limited —Sydney NSW
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Mortgage Broker
Award Global —Sydney NSW
- $49,900.00 - $156,757.84 a year
- Part-time
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- Communication skills
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- Professional development assistance
Quick Apply
Senior Manager, RBS Consumer Finance Line 1 Risk - PCI Program
Commonwealth Bank —Sydney NSW
- Full-time
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6d
Lead Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
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Senior Change Manager, Payments Operations Program
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
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10d

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Application Support Lead – Leading Non-Bank Lender

Thinktank -
North Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Annual leave

Qualifications

Jira
Incident management
Salesforce
IT service management
Analysis skills
Confluence
Financial services
Application support
Leadership
Communication skills

Full Job Description

Thinktank is one of Australia’s largest and fastest-growing residential and commercial property non-bank lenders, with a multi-office presence across Australia. Supported by major local and international institutions, Thinktank is well established in the property finance market. Continued growth has created an opportunity for an experienced Application Support Lead to join our Technology team in a hybrid role based in North Sydney.

Role Overview

As the Application Support Lead, you will play a critical leadership role in ensuring the stability, performance and continuous improvement of Thinktank's business-critical applications. Reporting to the Application Support Manager, you will lead a team of Application Support Analysts while remaining hands-on in managing incidents, service requests, problem resolution and application performance across Salesforce and related platforms.

Working closely with Technology, Credit, Sales, Finance and external technology partners, you will drive operational excellence, uplift service delivery, mentor team members and help shape the future of Application Support within a growing and innovative business.

Key Accountabilities

Lead the resolution of Salesforce application incidents and service requests, ensuring high service standards and SLA performance
Take ownership of the Helpdesk function, monitoring service performance and driving continuous improvement
Provide Level 1 and Level 2 support across Salesforce, MuleSoft and related business applications
Lead problem management and root cause analysis activities to identify and resolve complex technical issues
Mentor and develop Application Support Analysts, building team capability and technical expertise
Partner with internal stakeholders and external vendors to ensure timely issue resolution
Monitor application performance, trends and support metrics to improve operational efficiency
Drive process improvement initiatives and identify opportunities to enhance service delivery
Manage escalations, operational risks and major incidents, ensuring timely communication with stakeholders
Support workforce planning, onboarding and capability development within the Application Support team
Contribute as a member of the Technology Leadership Team and help shape broader technology outcomes.

About You

3+ years' experience in an Application Support Lead or senior application support role
Strong Salesforce experience, ideally with Salesforce Administrator certification
Experience supporting business-critical applications in a financial services environment
Demonstrated experience troubleshooting application, integration and system issues
Strong understanding of IT Service Management principles, incident management and SLA delivery
Experience working with Jira, Confluence and issue-tracking platforms
Proven leadership capability, with a passion for mentoring and developing team members
Strong analytical, problem-solving and root cause analysis skills
Excellent stakeholder management and communication skills
Proactive, self-motivated and committed to delivering exceptional customer outcomes
High levels of professionalism, ethics and integrity.

We're a little bit different at Thinktank. There’s no unnecessary bureaucracy, politics or egos. Fairness and transparency guide how we work, how we make decisions and how we treat our people.

You'll be trusted to do your job well, supported by knowledgeable and welcoming colleagues, and encouraged to contribute ideas that genuinely improve how we operate. We offer meaningful employee benefits, including Flex Leave in addition to annual leave, and a culture built around our values of People First, Always, Work as One and Do What's Right.

This is an opportunity to join a business where technology is valued as a strategic enabler, your ideas will be heard, and your leadership will have a direct impact on the success of the organisation.

If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Senior Manager on [email protected]

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

application support lead – leading non bank jobs in sydney, nsw

Application Support Lead – Leading Non-Bank Lender

Mortgage Broker

HR Shared Services Coordinator - 12 month contract

Director of Employee and Community Engagement | Banking and Financial Services

Team Lead - Desktop Services

HR Shared Services Coordinator - 12 month contract

Senior Manager, Business Management and Support | Client Service and Support

Lead Analyst - Macroeconomic Implications of AI

Information Security Operations Lead (Sydney, Australia)

Director of Product - Adviser Online

Executive Manager, ESG - Business Banking

Principal Engineer - Payments

Head of Employee Relations

Technology Risk Advisory Lead

Associate Director | Head of Asset Solutions

Strategic Partnership Data Lead

Mortgage Broker

Senior Manager, RBS Consumer Finance Line 1 Risk - PCI Program

Lead Engineer

Senior Change Manager, Payments Operations Program

I want to receive the latest job alert for application support lead – leading non bank in sydney, nsw

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