In-Demand Business intelligence manager Jobs in Surry Hills, Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
ANZ IT Service Senior Manager
Boston Consulting Group —Sydney NSW
- Full-time
- No degree
- AI
- Leadership
10d
Business Development Manager (Superannuation) | Hybrid
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
8d
Business Development Manager (Fintech) | Hybrid
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
Quick Apply
8d
Business Development Manager (Supply Chain & Logistics) | Hybrid
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
8d
Business Resilience Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Annual leave
- Work from home
Business Development Manager
Haworth International —Sydney NSW
- Full-time
- Sales
- Marketing
- Office experience
Quick Apply
Product Manager, Intelligence
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- AI
- Work from home
- Parental leave
Business Development Manager (3994)
GBG —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
Senior Facilities Manager ACT/NSW/QLD
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
Delivery Lead - Microsoft Business Applications (Dynamics365 CE and Power Platform)
Collaborative Intelligence Group Pty Ltd. —North Sydney NSW
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
14d
Manager, Intelligence
CT Group —Sydney NSW
- Business development
- Communication skills
- Time management
Senior Internal Communications Manager
WSP Australia —Sydney NSW
- Writing skills
- Bachelor's degree
- Employee stock purchase plan
Business Development Manager, Loqate (3993)
GBG —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Associate Product Manager - Australia
Aurora Energy Research —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Health insurance
- Annual leave
Insights Manager - Melbourne/Sydney
RFI Global —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Research
- Presentation skills
- Annual leave
Quick Apply
Family Care Onboarding & Retention Specialist
Montessori Academy Pty Ltd —Summer Hill NSW
- Full-time
- Childcare
- Sales
- Customer service
Quick Apply
Change and Engagement Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
ICT SDR (Working Holiday Accepted)
Sales Pond Pty Ltd —Sydney NSW
- $63,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick Apply
6h
Facilities Manager - Casual
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Part-time
- Microsoft Excel
- AI
- Communication skills
Quick Apply

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

business intelligence manager jobs in surry hills, nsw

Customer Experience (CX) Strategist Position

ANZ IT Service Senior Manager

Business Development Manager (Superannuation) | Hybrid

Business Development Manager (Fintech) | Hybrid

Business Development Manager (Supply Chain & Logistics) | Hybrid

Business Resilience Manager

Business Development Manager

Product Manager, Intelligence

Business Development Manager (3994)

Senior Facilities Manager ACT/NSW/QLD

Delivery Lead - Microsoft Business Applications (Dynamics365 CE and Power Platform)

Manager, Intelligence

Senior Internal Communications Manager

Business Development Manager, Loqate (3993)

Associate Product Manager - Australia

Insights Manager - Melbourne/Sydney

Family Care Onboarding & Retention Specialist

Change and Engagement Manager

ICT SDR (Working Holiday Accepted)

Facilities Manager - Casual

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