In-Demand Insurance specialist Jobs in Sunshine Coast, Qld

Senior Manager Conversational AI
Auto & General Holdings —Kawana Waters QLD
- Management
- Financial services
- AI
- Parental leave
- Gym membership
Quick Apply
Treatment Plant Assistant Operator or Operator
Unitywater —Maroochydore QLD
- Full-time
- Microsoft Office
- Computer skills
- Time management
- On-the-job training
- Employee assistance program
Quick Apply
3d
Conversational AI Technical Specialist
Auto & General Holdings —Birtinya QLD
- CRM software
- Analysis skills
- Software development
- Parental leave
- Gym membership
Quick Apply
Team Leader Recoveries
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- Data analysis skills
- Parental leave
- Gym membership
Quick Apply
Senior Community & Stakeholder Advisor
Fulton Hogan —Maroochydore QLD
- Full-time
- Maintenance
- Communication skills
- Health insurance
- Parental leave
Customer Service Specialist
Kilcoy Pastoral Company —Birtinya QLD
- Sales
- Customer service
- ERP systems
Multidisciplinary Team Coordinator
Anglicare Southern Queensland —Nambour QLD
- Full-time
- CPR Certification
- First Aid Certification
- Leadership
- Health insurance
- Employee assistance program
Client Care Representative
Animal Emergency Australia —Tanawha QLD
- From $34.24 an hour
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Employee assistance program
Senior Lawyer - Construction
Unitywater —Maroochydore QLD
- $1,900,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Construction experience
- Communication skills
- Employee assistance program
Quick Apply
Field Service Technician
Aptella —Sunshine Coast QLD
- Customer service
- Organisational skills
- Communication skills
- Health insurance
- Gym membership
5d
Customer Service Specialist
Kilcoy Global Foods —Birtinya QLD
- Sales
- Customer service
- ERP systems
Rehabilitation Consultant
IPAR —Buddina QLD
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Wellness program
- Parental leave
Quick Apply
Resident Medical Officer
UnitingCare —Buderim QLD
- Part-time
- Acute care experience
- Hospital experience
- Health insurance
- Parental leave
Project Manager
Mott MacDonald —Sunshine Coast QLD
- Part-time
- Agile
- Communication skills
Disability Support Worker - Expression of Interest
Sapphire Support Disability and Mental Health Provider —Aroona QLD
- Temporary
- CPR Certification
- First Aid Certification
- Care plans
- On-the-job training
- Employee assistance program
Quick Apply
Support Worker - Disability and Mental Health
Sapphire Support Disability and Mental Health Provider —Aroona QLD
- Part-time
- CPR Certification
- Management
- First Aid Certification
- Employee assistance program
Quick Apply
Senior Auditor
BDO —Sunshine Coast QLD
- Full-time
- Health insurance
- On-the-job training
9d
Transport Designer/Drafter
Mott MacDonald —Sunshine Coast QLD
- Part-time
- AutoCAD
- Agile
Asset Engineer, Roads - Sunshine Coast
WSP —Sunshine Coast QLD
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Parental leave
4d
Associate Dentist Minyama, Queensland
Bupa —Minyama QLD
12d

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Senior Manager Conversational AI

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Google Cloud Platform
Financial services
AI
Leadership
Communication skills

Full Job Description

The role
The Senior Manager, Conversational AI will lead the newly established Conversational AI team, driving the strategy, development, and implementation of cutting-edge Customer / Third Party facing Agentic AI solutions across Auto & General.
This role is pivotal in transforming Customer / Third Party experiences, ensuring compliance, and delivering significant operational efficiencies through intelligent automation.
The Senior Manager will provide strategic leadership, manage team performance, and ensure alignment with broader business objectives and our unified communications (Genesys Cloud) strategy.

What you’ll be doing

Contribute towards leading the Conversational AI strategy aligned with A&G's customer experience vision and business objectives.
Build, mentor, and lead a high-performing team of Conversational AI Designers and Technical Specialists, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee the end-to-end lifecycle of specific Conversational AI solutions, from ideation and design through to development, deployment, optimisation, and ongoing maintenance within our Unified Communications Genesys Cloud environment.
Act as the key point of contact for key stakeholders across Sales & Service, Claims & Assessing, IT, Data & Analytics, and Compliance, ensuring clear communication and alignment.
Contribute towards establishing and uphold robust governance frameworks, risk management practices, and ethical AI guidelines for all Conversational AI initiatives, ensuring compliance with internal and external regulations and requirements.
Define and track key performance indicators (KPIs) for specific Conversational AI solutions, driving continuous optimisation based on data-driven insights and user feedback.
Stay abreast of emerging Conversational AI technologies, trends, and best practices, evaluating and advocating for their strategic adoption within A&G.
Identify and report potential risks or inadequate controls related to compliance or operational risks
Champion a culture of risk and compliance across the division
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training
Additional tasks as reasonably required.

What experience you’ll bring
Experience

Proven experience in a leadership role, managing technical or product teams, ideally within Conversational AI & Genesys Cloud environments.
Demonstrated experience in developing and executing AI/automation strategies within a complex enterprise environment.
Strong track record of delivering impactful customer-facing AI solutions.
Experience in the insurance or financial services industry is highly regarded.

Technical Acumen:

Solid understanding of Conversational AI technologies, including NLU, NLP, dialogue management, voice AI, and machine learning principles.
Familiarity with platforms like Genesys Cloud, Google Cloud Platform AI services, or similar enterprise-grade conversational AI tools.
Leadership & Management:
Exceptional leadership, team-building, and people management skills.
Strong strategic thinking and problem-solving abilities.
Excellent communication, presentation, and influencing skills, capable of engaging with both technical and non-technical audiences, up to executive level.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

insurance specialist jobs in sunshine coast, qld

Senior Manager Conversational AI

Treatment Plant Assistant Operator or Operator

Conversational AI Technical Specialist

Team Leader Recoveries

Senior Community & Stakeholder Advisor

Customer Service Specialist

Multidisciplinary Team Coordinator

Client Care Representative

Senior Lawyer - Construction

Field Service Technician

Customer Service Specialist

Rehabilitation Consultant

Resident Medical Officer

Project Manager

Disability Support Worker - Expression of Interest

Support Worker - Disability and Mental Health

Senior Auditor

Transport Designer/Drafter

Asset Engineer, Roads - Sunshine Coast

Associate Dentist Minyama, Queensland

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