Req ID:
117365
Department:
AR Proprietary Lending
Division:
Australia Retail
Location:
Sunshine Coast
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role
As Credit Coach, you will play a critical role in elevating credit capability across the lending network by coaching Specialist Lenders and Lending Area Managers (LAMs) to strengthen their credit knowledge and decision-making.
As a subject matter expert, the Credit Coach leads the adoption of new tools and processes, facilitates scalable train-the-trainer programs, and supports the resolution of complex lending scenarios through collaborative workshops. By proactively identifying risk indicators and championing compliance with lending policies, the Credit Coach fosters a strong credit culture, mitigates risk, enhances deal quality, and drives exceptional customer outcomes.
Role location: Queensland
Role type: Permanent, full time What will your day look like?
As Credit Coach you will:
Champion the customer experience and guide Lending Area Managers to deliver exceptional service at each step of the home buyer’s journey.
Support leaders to understand, monitor and improve key customer metrics.
Embedding best practice that drives customer experience nationally to support our customer centric culture
Performance consulting with Lending Area Managers to help them diagnose opportunities for their own and the team’s development to improve their overall Home Loan performance. Coaches will focus on the full Home Buyers’ journey.
Implementation & embedding of capability initiatives that drive performance
Use tools available to provide data & insights to Regional Managers and Lending Area Managers that help drive Home Loan performance within the teams they support
Implementation & embedding of capability initiatives that drive performance
Analyse metrics and trends to understand where coaching can be improved. Train leaders on performance indicators and empower them to understand and uplift their own capability.
Deliver to a coaching pathway that increases the leadership capability of Lending Area Managers to support their own team delivering better customer experiences.
Working with Lending Area Managers to build their change management capability as well as supporting successful embedding of change nationally.
Develop leaders in their lending leadership operational capabilities, helping them to identify and progress next steps, areas for growth and development opportunities.
Develop leaders’ capability to support embedding of learning to increase speed to competence nationally
Identify, manage and mitigate non-financial risks (NFR) and input into NFR transformation activities
What will you bring?
To be successful in this role you will need the following skills and experience:
Build and maintain strong, trust-based relationships with stakeholders, customers, and internal teams to drive collaboration, engagement, and long-term value.
Effectively manage and optimise the end-to-end sales pipeline, ensuring consistent lead generation, accurate forecasting, and timely progression of opportunities to achieve business targets.
Provide ongoing coaching, mentoring, and capability development to uplift team performance, foster growth, and build a high-performing, customer-centric culture.
Monitor, assess, and drive individual and team performance through clear goal setting, regular feedback, and data-driven insights to achieve strategic outcomes.
Demonstrate a strong understanding of home lending risk frameworks, policies, and regulatory requirements, ensuring all activities are compliant and aligned to governance standards.
Bring deep and comprehensive experience across home lending, including business development and customer experience, supported by relevant accreditations to guide and enable team success.
Proactively identify, assess, and manage business risk within the Division and across the end-to-end value chain, ensuring sustainable and compliant business outcomes.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can
19/06/2026 11.59pm, (Melbourne Australia)
