In-Demand Incident manager Jobs in St Marys, Nsw

SIAM Incident and Problem Manager
AC3 —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- SharePoint
Quick Apply
WHS Coordinator
Pepe's Ducks —South Windsor NSW
- Full-time
- In-person
- Communication skills
Quick Apply
5d
HRIS Manager
Greenstone Financial Services —Bella Vista NSW
- $1,200 a month
- Full-time
- Management
- Travel reimbursement
- Free food
Quick Apply
10d
Fleet Manager
Viti Freight Line PTY LTD —Vineyard NSW
- $90,000 - $100,000 a year
- Full-time
- Maintenance
- Microsoft Office
- In-person
Quick Apply
Facilities Manager - Distribution Centre
IKEA —Marsden Park NSW
- Full-time
- ERP systems
- Analysis skills
- Warehouse experience
10d
Assistant Manager - NEW SOUTH WALES
ALH Hotels —Kellyville Ridge NSW
- $79,500 - $82,500 a year
- Full-time
- Leadership
- Employee assistance program
Quick Apply
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
9d
Duty Manager - Quakers Hill
ALDI Stores —Quakers Hill NSW
- $33.87 an hour
- Part-time
- Leadership
- Health insurance
- Parental leave
Quick Apply
Mgr Systems & Operations
Transport For NSW —Parramatta NSW
- $163,145 - $182,721 a year
- Full-time
- Management
- Leadership
7d
General Manager - Cyber Defence
Woolworths Group —Bella Vista NSW
- Full-time
- AI
- Leadership
- Parental leave
11d
Senior Manager - Cyber Risk
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Leadership
- Parental leave
10d
Operation Control Centre Team Leader - Contact Centre
CDC NSW —Seven Hills NSW
- $90,000 - $95,000 a year
- Weekend availability
- CRM software
- Business
- Leadership
Quality Assurance Manager
Toll Group —Kemps Creek NSW
- Full-time
- Business
- Leadership
- Communication skills
Quality Improvement Specialist
Uniting —Parramatta NSW
- Full-time
- Communication skills
Team Leader - headspace Early psychosis; Western Sydney
Uniting —Mount Druitt NSW
- $61.56 - $71.43 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- Leadership
- Annual leave
Technical Project Manager - Data Centre - Mandarin Speaking
EZSVS (AUS) PTY LTD —Erskine Park NSW
- From $120,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
3d
Assistant Gaming Manager
West HQ —Rooty Hill NSW
- Monday to Friday
- Management
- Customer service
- Supervising experience
- Free parking
- Gym membership
8h
Assistant Manager - Castle Hill Tavern
Endeavour Group —Castle Hill NSW
- $80,000 a year
- Full-time
- Leadership
- Employee assistance program
7d
Application Analyst
Campbell Property Group —Norwest NSW
- Full-time
- CRM software
- SQL
- Analysis skills
- Employee assistance program
- Referral program
Quick Apply
Manager Tolling
Transport For NSW —Parramatta NSW
- $163,145 - $182,721 a year
- Full-time
- Management
- Databases
- SQL
6d

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incident manager jobs near st marys, nsw

SIAM Incident and Problem Manager

AC3 -
Sydney NSW

Quick Apply

Job Details

Full-time
$110,000 - $120,000 a year

Qualifications

Management
Incident management
Microsoft Office
Confluence
ITIL
SharePoint
ServiceNow
Communication skills
Negotiation

Full Job Description

$110-$120,000 + VR + Super + Benefits
50/50 WFH
#4 Best place to work in Australia

About AC3

At AC3, our purpose is to make technology real. For our customers, that means reliable services, clear ownership and calm coordination when it matters most.
We are looking for a SIAM Incident and Problem Manager to play a critical role for a State government customer.

You will act as the key point of contact for service providers and the customer across end-to-end Incident Management, Problem Management and Major Incident Management.

This role is about maturity, governance and follow-through. You will bring service providers together, coordinate response and restoration, drive post-incident review activity, and make sure Incident and Problem processes operate in the best interests of the customer.

What you will do

Own Incident Management on behalf of the customer and reduce the overhead required to keep incidents moving effectively.
Coordinate Major Incident response across service providers, customer stakeholders and internal teams.
Initiate and chair Major Incident bridge calls, including clear communications and governance.
Manage Post Incident Review activity and make sure improvements are captured, owned and acted on.
Review Incident and Problem tickets to identify gaps, non-conformance, aged tickets and opportunities for uplift.
Facilitate customer, provider and cross-functional forums that improve end-to-end service outcomes.
Produce regular Incident, Problem and governance reporting for customer and SIAM stakeholders.
Drive continual service improvement across Major Incident, Incident and Problem Management processes.

What you will bring

3+ years of experience in a SIAM end-to-end Service Management environment.
1+ year developing and implementing Incident and Major Incident Management processes.
Experience coordinating investigation and response activity across multi-service-provider environments.
Strong understanding of ITIL and its practical application in Incident Management.
Experience defining frameworks, workflows and governance practices for Incident Management.
Working knowledge of ServiceNow and Incident Management workflows.
Strong facilitation, stakeholder management, communication, negotiation, planning and reporting skills.
The ability to stay calm, structured and effective under pressure during high-impact incidents.

Nice to have

Experience with Service Desk and support best practice.
Experience with Microsoft Office, SharePoint, Confluence and ServiceNow ITSM.
SIAM Foundation or SIAM Professional certification.
Strong leadership qualities with the ability to influence across teams and providers.

Why You’ll Love It at AC3

Be part of a leading SIAM team shaping secure, integrated service delivery for major enterprises.
Work with cutting edge technology in a high trust, low ego environment.
Enjoy hybrid working flexibility, career growth pathways, and a culture that rewards initiative.
Live the AC3 Way - Work Wise, Work Humble, Work Honest.

Ready to Make Technology Real?

Apply now and join a company where collaboration, trust, and innovation drive everything we do.

Quick Apply

Refine Your Search

incident manager jobs in st marys, nsw

SIAM Incident and Problem Manager

WHS Coordinator

HRIS Manager

Fleet Manager

Facilities Manager - Distribution Centre

Assistant Manager - NEW SOUTH WALES

Senior IT Operations Officer

Duty Manager - Quakers Hill

Mgr Systems & Operations

General Manager - Cyber Defence

Senior Manager - Cyber Risk

Operation Control Centre Team Leader - Contact Centre

Quality Assurance Manager

Quality Improvement Specialist

Team Leader - headspace Early psychosis; Western Sydney

Technical Project Manager - Data Centre - Mandarin Speaking

Assistant Gaming Manager

Assistant Manager - Castle Hill Tavern

Application Analyst

Manager Tolling

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