In-Demand Melbourne show events staff Jobs in St Kilda Vic

Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Part-time
- Management
- Senior Secondary Certificate of Education
- Bachelor's degree
MELBOURNE STAFF WANTED
The Food Hub —Ascot Vale VIC
- From $25 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Free food
Quick Apply
1d
Melbourne Royal Show Staff at Tanghulu and Dragon Express Food
Kurepu PTY LTD —Ascot Vale VIC
- $18 - $25 an hour
- Customer service
- No experience needed
- In-person
Quick Apply
11d
Content Producer
Oxfam —Melbourne VIC
- $88,337.37 a year
- Contract
- Writing skills
- Communication skills
4d
QT Melbourne | Yamagen - Food and Beverage Attendant
EVT Group —Melbourne VIC
- Restaurant
- Hotel experience
Administrative Assistant
St Vincent's Health Australia —Melbourne VIC
- $66,768 - $73,811 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Global Manager, People Communications - 24 hours per week- 12 month contract
Moose —Melbourne VIC
- Part-time
- Hybrid work
- Marketing
- Writing skills
- Marketing
- Employee assistance program
3d
HR Administration Officer
North Western Melbourne Primary Health Network (NWMPHN) —Docklands VIC
- $66,719.06 - $75,891.73 a year
- Full-time
- Microsoft Office
- Administrative experience
- No degree
- Parental leave
3d
Marketing and Digital Communications Lead
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
- Marketing
- Analytics
4d
Development Coordinator
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
3d
Learning Specialist - Domain Leader - Performing Arts
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- University
- Leadership
5d
Business Manager - Flexible Time Fraction
Victorian Government —Melbourne VIC
- Full-time
- Leadership
- Communication skills
2d
Teacher Aide
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
Learning Specialist - Domain Leader - Health and PE
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- University
- Leadership
5d
Learning Specialist - Domain Leader - Humanities
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- University
- Leadership
5d
Learning Specialist - Teacher and Professional Development
Victorian Government —Melbourne VIC
- Full-time
- University
- Leadership
- Communication skills
5d
Digital Account Executive
DataSauce —Prahran VIC
- Full-time
- Communication skills
Learning Specialist - Improvement Years 7 - 8
Victorian Government —Melbourne VIC
- Full-time
- University
- Leadership
- Communication skills
5d
Principal - St. John Bosco's, Niddrie
Melbourne Archdiocese Catholic Schools —East Melbourne VIC
- Full-time
- Master's degree
- Education
- Leadership
Business Development Manager
Hyatt House South Melbourne —Melbourne VIC
- Full-time
- Bar
- Sales
- Business development
- Employee assistance program
13d

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Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto

InterContinental -
Melbourne VIC

Apply Now

Job Details

Part-time

Qualifications

Management
Senior Secondary Certificate of Education
Bachelor's degree
Front desk

Full Job Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer
perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

YOUR DAY-TO-DAY

Always know what events and activities are on the day’s schedule, according to shift briefings.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Continually checks on the submitted ESCAP work orders that have not been completed and Notifies guests or internal staff of any delays in delivering guest requests, in accepted standard time. Calls back guests to ensure guest satisfaction within accepted time frame.
Answers all calls within 3 rings, using the guest surname at least three times throughout conversation.
Monitors all calls that are on queue and answers appropriately.
Has the knowledge to check-in and check-out guests from Opera, via telephone & email request.
Completes the beginning and ending shift duties that includes; upkeep of cashier float, shift reports and any other daily, weekly and monthly reports required by management.
Cash hotel guest’s personal and travelers checks and assists with currency exchange
Knowledgeable about the software including but not limited to, Property Management System (Opera), ESCAP, electronic devices (paging systems), etc.
Logs all guest complaints into the Problem Tracker and adds to guest profile for future reference.
Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and aid in selling or up-selling Hotel services; as well as all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Demonstrate awareness and understanding of Workplace Health and Safety policies and procedures, including Safety, Rehabilitation, Fire Emergency and Evacuation procedures.
Work in conjunction and cooperate with management in the implementation of WHS related initiatives.

WHAT WE NEED FROM YOU

Ability to be on your feet most of the day, with lots of bending and kneeling.
Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to.
You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories.
Ideally, you will have spent at least one year in a front desk or guest service position.
Ability to manage multiple tasks and conflicting deadlines.
You will need a good grasp of reading, writing, and basic maths and computers.
Fluent in local language; extra language skills would be great, but not essential.
Understanding that Night, weekend and holiday shifts are all part of the job.
You will have a high school diploma or qualification. A college or university degree would be a bonus, but is not essential.

HOW DO I DELIVER THIS?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

melbourne show events staff jobs in st kilda vic

Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto

MELBOURNE STAFF WANTED

Melbourne Royal Show Staff at Tanghulu and Dragon Express Food

Content Producer

QT Melbourne | Yamagen - Food and Beverage Attendant

Administrative Assistant

Global Manager, People Communications - 24 hours per week- 12 month contract

HR Administration Officer

Marketing and Digital Communications Lead

Development Coordinator

Learning Specialist - Domain Leader - Performing Arts

Business Manager - Flexible Time Fraction

Teacher Aide

Learning Specialist - Domain Leader - Health and PE

Learning Specialist - Domain Leader - Humanities

Learning Specialist - Teacher and Professional Development

Digital Account Executive

Learning Specialist - Improvement Years 7 - 8

Principal - St. John Bosco's, Niddrie

Business Development Manager

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