In-Demand Senior support specialist Jobs in St Kilda East, Vic

Senior Operations Specialist
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
Senior SEO Specialist
First Page —Cremorne VIC
- Full-time
- Hybrid work
- Communication skills
Packaging Specialist
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Communication skills
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Senior Specialist – Governance, Compliance & Policy Analyst
One Mission Society Australia Inc —Ringwood East VIC
- $80,006 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
Indirect Procurement Senior Specialist
Amplifon —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Finance
- Employee assistance program
- Referral program
Senior Specialist, DC Operations
Adidas —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
13d
Senior Workplace Relations Specialist
Regis Aged Care —Camberwell VIC
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Senior Application Specialist
Magentus —Melbourne VIC
- Hybrid work
- Laboratory experience
- EMR systems
11d
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Senior Specialist - Performance & Reward Partnering
Endeavour Group —Richmond VIC
- Full-time
- Hospitality
- Microsoft Excel
- Analysis skills
12d
Senior Specialist, On-the-Floor, Quality Assurance
Moderna, Inc. —Melbourne VIC
- Full-time
- Management
- Bachelor's degree
- Organisational skills
- Annual leave
Senior Solution Specialist | M365
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
Quick Apply
Senior Application Specialist
Fujitsu —Melbourne VIC
Change Experience Specialist
EY —Melbourne VIC
- Recruiting
- Parental leave
Support Lead
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Azure
- Conflict management
5d
Senior Change Transformation Manager
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Work from home
1d
Continuous Improvement Specialist
Avant —Melbourne VIC
- Full-time
- Leadership
- Communication skills
Pathways Coordinator
Victorian Government —Melbourne VIC
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- Leadership
EOI | Transaction Services Specialist | Senior Consultant | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Business Administration
- Annual leave
- Employee assistance program

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Senior Operations Specialist

AFCA -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Data modelling
Intelligence experience
AI
Leadership
Communication skills
Analytics

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Help shape how Australia responds to scams

At AFCA, we’re building a future-ready capability to respond to one of the fastest-growing issues impacting Australians, Scams.

We’re looking for a Senior Operations Specialist to play a critical role in designing and embedding the end-to-end case management framework that will underpin our Scams External Dispute Resolution capability.

This is a unique opportunity to design from the ground up, influence how complaints are managed at scale, and contribute to fair, independent outcomes for consumers and small businesses.

What you’ll be doing

Reporting into the Scams EDR Program, you will:

Design and define future-state case management processes
Translate regulatory, operational and business requirements into workflows
Partner with stakeholders to shape and validate process design
Develop clear guidance, templates and training materials
Identify risks, dependencies and opportunities for improvement
Support implementation, readiness and operational roll-out

Design data driven, front‑loaded case workflows integrating multiple data sources
Define processes for multi‑entity / value‑chain complaints, not linear case handling
Translate requirements into end‑to‑end operating model design (process + data + system + controls), not just process map

You will sit at the intersection of operations, regulation and delivery, helping ensure scalable and consistent complaint handling.

This is initially a 12 month contract with the strong possibility of extension.

Qualifications

What you’ll bring

We’re looking for someone who combines process design expertise with strong stakeholder engagement:

Proven experience in case management, operations or complaint handling
Ability to translate complex requirements into practical processes
Strong facilitation and stakeholder engagement skills
Exceptional written communication – you can turn complexity into clarity
Analytical mindset with a focus on risk and continuous improvement
Ability to design in data‑driven environments
Strong systems thinking (process + platform + data integration)
Experience working with cross‑functional teams (data, tech, analytics)
Capability to operate in ambiguity and stand up new functions

Highly desirable experience

We are particularly interested in candidates with experience from telco, digital or high-volume customer environments, where you have:

Designed or improved customer or complaint journeys at scale
Worked in digitally-enabled operating models or platforms
Delivered process change in fast-paced, evolving environments
Navigated regulatory or customer remediation frameworks

Experience in fraud, scams, financial crime, investigations, or intelligence environments
Exposure to data platforms / analytics / intelligence tooling
Experience designing AI‑assisted or automated operational workflows
Experience in multi‑party ecosystems (regulators, industry, law enforcement)
Experience incorporating technical / digital evidence into case handling
Experience leading or transitioning into operational leadership roles

This experience will be highly valued given the complex, high-volume and digitally-driven nature of scams complaints.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

senior support specialist jobs in st kilda east, vic

Senior Operations Specialist

Senior SEO Specialist

Packaging Specialist

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

Senior Specialist – Governance, Compliance & Policy Analyst

Indirect Procurement Senior Specialist

Senior Specialist, DC Operations

Senior Workplace Relations Specialist

Senior Application Specialist

Senior Manager, HSQE Services APAC

Senior Specialist - Performance & Reward Partnering

Senior Specialist, On-the-Floor, Quality Assurance

Senior Solution Specialist | M365

Senior Application Specialist

Change Experience Specialist

Support Lead

Senior Change Transformation Manager

Continuous Improvement Specialist

Pathways Coordinator

EOI | Transaction Services Specialist | Senior Consultant | Deals

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