In-Demand Office manager Jobs in St Albans Park Vic

Front Office Manager - Crowne Plaza Geelong
Crowne Plaza Hotels & Resorts —Geelong VIC
- Weekend availability
- Management
- Administrative experience
- Education

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Front Office Manager - Crowne Plaza Geelong
Crowne Plaza Hotels & Resorts —Geelong VIC
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or Business Administration. Drive IHG One Rewards loyalty program.
Bar Manager
Crowne Plaza Hotels & Resorts —Geelong VIC
Collaborate across departments (sales, events, front office) to ensure seamless guest experiences. Minimum 2 years’ experience in premium bar or multi-outlet…

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Front Office Manager - Crowne Plaza Geelong

Crowne Plaza Hotels & Resorts -
Geelong VIC

Apply Now

Job Details

Benefits

Employee rewards program

Qualifications

Management
Administrative experience
Education
Bachelor's degree
Communication skills
Hotel experience

Full Job Description

Front Office Manager

We are looking for a motivated and hands-on Front Office Manager to oversee the daily operations of our Front Office team and ensure every guest receives outstanding service.

This is an exciting opportunity to join the leadership team and play a key role in creating memorable guest experiences while driving operational excellence.

Key Responsibilities

Lead and support the Front Office team across all shifts
Ensure exceptional guest service standards are consistently delivered
Manage daily operations including arrivals, departures, reservations, and guest enquiries
Drive team engagement, training, and performance
Drive IHG One Rewards loyalty program
Monitor and improve guest satisfaction scores and service delivery
Handle escalated guest concerns professionally and efficiently
Oversee rostering, payroll, and departmental administration
Ensure compliance with hotel policies, procedures, and safety standards
Work collaboratively with all hotel departments to ensure smooth operation

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or Business Administration
Five years of guest service/hotel experience with at least three years in a management capacity
Strong knowledge of hotel operations and guest service standards
A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities
Strong communication skills and passionate about developing your team.
Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward
Excellent communication and problem-solving skills
Ability to lead by example in a hands-on environment
Ability to work flexible hours, including evenings, weekends and public holidays.
Proficient in using Opera/Opera Cloud
Full working rights in Australia without restrictions

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

If you are passionate about hospitality and ready to take the next step in your leadership career, we would love to hear from you. Apply now!

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

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Front Office Manager - Crowne Plaza Geelong

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