Please note that this role is also able to be taken as a part time 0.8% role to suit the needs of employees who value the opportunity to work more flexible hours to suit their personal situation.
About Ticketebo
Since 2013, Ticketebo has been empowering event organisers across Australia and the UK with fully managed on-site and online ticketing solutions that seamlessly power thousands of events every year. Our small, high-performing team consistently punches above its weight, and today we are recognised as one of the leading ticketing agencies for mid to large-scale events.
We are driven by a clear vision to be a world leader in event ticketing and associated services. We are trailblazers who set the standard through innovation, award-winning service, and a sustainable approach that leads the industry and inspires others. Our mission is simple but powerful: to empower event organisers through smart technology, expert advice, and exceptional customer service, while operating responsibly and creating a positive, lasting impact.
Sustainability is embedded in how we operate. Ticketebo is a Certified B Corp and a Certified Carbon Neutral business. Through our Trees for Change program, every paperless SMS ticket helps fund tree planting and meaningful environmental restoration. We believe great ticketing should be good for business and good for the planet.
As a fast-growing disruptor in the ticketing industry, we are known for our smart products, transparent low-cost pricing, and seven-day expert support. Just as importantly, we are deeply committed to fairness, respect, collaboration, and continuous improvement.
Where do you come in?
We’re looking for a standout Client Services Specialist (Full or Part Time*) - someone who shares our values, and who will delight our Event Organisers and their patrons through the exceptional delivery of our market leading products and services. [*if you are applying for the role on a part time basis, please note we are looking for a minimum of 30 hrs per week]
The role has very clear career progression opportunities with room to develop into Account Management for the right person.
Job Description, main duties, and responsibilities:
- Build and produce stunning event ticketing solutions on our ticketing platform - at speed and with design flair and accuracy.
- Present our products and services in a structured, professional manner.
- Effectively and proactively communicate with event organisers at all stages of the event cycle: planning; ticketing go live and on sale; in preparation for event day; and post event.
- To work collaboratively with Sales to actively participate in maintaining all existing clients relationships to ensure optimal retention rates, as well as revenue growth.
- Work collaboratively with sales to onboard new event organisers.
- To manage workflows and processes for patrons and organisers (refunds, ticket reissues, change of dates, event cancellations).
- To support patrons with the ticketing and other event related enquires by phone, email, socials and live chat.
- Play an active role in delivering new projects for the business. To identify, plan and execute the delivery of new products & services. To help develop our existing suite of products & and services. And to optimise or create new internal processes and workflows.
- Assist our tech team in rigorous testing of site improvements, and reporting of any issues or bugs.
- Actively contribute to marketing initiatives, as well as regular posting on our social media channels: to best support our brand and assist event organisers to promote their events.
The position requires that you:
- have a passion for Events and/or the ticketing industry.
- are a great and positive team player - always ready to work collaboratively to do what’s needed to help continue our rapid growth.
- have strong written and verbal communication skills.
- are a highly organised individual who works at speed and delivers to perfection.
- be a great problem solver: always keen find a solution, and willing to take the extra step to make it happen.
- have excellent time management skills, and the ability to multi-task, work under pressure, and meet deadlines.
- have a naturally persuasive personality: enabling you to offer appropriate additional products & services to organisers.
- have the natural ability to build & nurture great and lasting relationships with Customers and internal staff.
- be a highly motivated and conscientious individual with the ability to use self-initiative.
- have high energy and a fun personality that thrives in a fast-paced, ever-changing environment.
- have a good knowledge of Microsoft Office's core suite of products (in particular Excel).
Benefits:
- A very competitive salary
- We’re based in trendy new modern offices (converted warehouse) in Cheltenham, Melbourne - 10 mins walk from the train line.
- Enjoy the fun vibe being apart of our small, friendly, ambitious, and accomplished team.
- Regular socials as we celebrate our many successes along the way!
If you are passionate about the Events sector, and looking for a role focused on helping event organisers execute the perfect ticketing solutions and on-site services to optimise the success of their event/s this is the role for you. You’ll be working behind the scenes in the fast-paced, and exciting world of Events: where deadlines are tight, pressure occasionally intense, plans ever evolving - but your calm, organised and detailed approach will ensure our products & services are delivered to perfection!
If this sounds like you please apply, we'd love to hear from you!
Pay: $60,000.00 – $75,000.00 per year
Benefits:
Work Authorisation:
Work Location: Hybrid remote in Cheltenham VIC 3192
