In-Demand Insurance consultant Jobs in Southbank, Vic

Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Operational Excellence Consultant Melbourne, Victoria
Bupa —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
2d
Customer Service Consultant (Roadside Assistance)
RACV —Noble Park VIC
- Full-time
- Hybrid work
- Customer service
- Annual leave
- On-the-job training
Solution Consultant (AP South)
MEDIDATA —Melbourne VIC
- Computer Science
- Bachelor's degree
- No degree
- Disability insurance
- Health insurance
9d
Claims Consultant Casualty and Financial Lines
Benefact Group —Southbank VIC
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Strategy & Transformation Consultant, Insurance
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business Administration
Travel Consultant
Cruiseabout —Doncaster VIC
- Full-time
- Sales
- Customer service
- Health insurance
- Parental leave
Business Insurance Sales Consultant
BizCover —Melbourne VIC
- $58,000 - $60,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
Quick Apply
MCC Consultant
RACV —Noble Park VIC
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Computer skills
Sales Consultant - Health Insurance
Compare Club —Melbourne VIC
- Up to $75,000 a year
- Full-time
- Sales
- Master's degree
- Paid training
- Health insurance
Quick Apply
10d
Salesforce Functional Consultant
Mav3rik —Melbourne VIC
- Hybrid work
- Computer science
- Management
- Computer Science
- Health insurance
- Annual leave
Employment Consultant - Epping
The Salvation Army —Epping VIC
- Full-time
- Hospitality
- Microsoft Office
- Computer skills
- Health insurance
- Annual leave
Assessment Services Consultant
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Data entry
- Health insurance
- Parental leave
Quality Assurance Consultant
Gallagher Bassett —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Health insurance
Member Experience Consultant
AIA —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Time management
- Commuter assistance
- Health insurance
13d
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Education Course Consultant
Online Education Services —Melbourne VIC
- $69,010 - $72,100 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Customer Service Consultant
AIA —St Kilda VIC
- Monday to Friday
- Hybrid work
- Administrative experience
- Communication skills
- Commuter assistance
- Annual leave
Leasing Consultant
McMillan Shakespeare —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Parental leave
Injury & Return to Work Consultant
Cogent Thinking —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Case management
- Communication skills
- Health insurance
- Parental leave
Quick Apply

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Insurance & Claims Consultant

Link Group -
Docklands VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Microsoft Office
Scalability
Computer skills
Communication skills

Full Job Description

Start your career with a global business that helps millions of Australians secure their financial future.

At MUFG Pension & Market Services, you’ll join a supportive and inclusive team within Australia’s leading superannuation administrator. No prior superannuation or insurance experience? No problem. We provide full training, clear career pathways, and the opportunity to build valuable skills in a fast‑paced, purpose‑driven industry — all backed by the strength of a global financial institution.

About the role

As an Insurance and Claims Customer Service Officer, you’ll be the first point of contact for members, claimants and solicitors, supporting them through insurance‑related enquiries and claims. This is a phone‑based role where empathy, accuracy and ownership are key — particularly when assisting customers during sensitive or emotional moments.

You’ll be part of our Insurance & Claims Contact Centre, working collaboratively with your team to deliver an exceptional customer experience while meeting operational targets.

What your day will look like

Handle inbound and outbound calls from members, claimants and solicitors regarding insurance and claims enquiries
Provide timely, accurate updates on insurance claims and explain processes in clear, easy‑to‑understand language
Take ownership of enquiries and aim for first‑call resolution wherever possible
Demonstrate empathy and professionalism when supporting customers through complex or sensitive situations
Build and apply your knowledge of insurance claims processes, policies and procedures
Meet individual and team KPIs, including quality, productivity and service standards
Contribute positively to team meetings, knowledge sharing and continuous improvement initiatives

What we’re looking for

This role is ideal for someone starting their career in financial services or customer service.

You’ll bring:

Strong customer service skills and a genuine focus on delivering a positive member experience
Ability to work full time hours on a rotating roster from 8am to 6pm
Excellent verbal and written communication skills with a confident, friendly phone manner
The ability to explain complex information clearly and accurately
Empathy, resilience and professionalism when handling sensitive or challenging calls
A reliable, punctual work ethic and the ability to work in a structured, target‑driven environment
Problem‑solving skills and a proactive approach to learning
Intermediate computer skills (MS Office) with strong attention to detail and accuracy
Comfort working across digital systems and platforms

Some of our employment benefits

Flexible working with a hybrid office/home model – 4 months onsite training initially
Purchased leave, parental leave, volunteer leave, gender transition leave and wellbeing leave
Employee Recognition Program aligned to our values
Talent Referral Program
Salary sacrificing via superannuation
Employee Assistance Program
Learning & Development support, including self‑paced learning and education assistance
Employee discounts with providers such as Bupa and Microsoft
Novated car leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

insurance consultant jobs in southbank, vic

Insurance & Claims Consultant

Operational Excellence Consultant Melbourne, Victoria

Customer Service Consultant (Roadside Assistance)

Solution Consultant (AP South)

Claims Consultant Casualty and Financial Lines

Strategy & Transformation Consultant, Insurance

Travel Consultant

Business Insurance Sales Consultant

MCC Consultant

Sales Consultant - Health Insurance

Salesforce Functional Consultant

Employment Consultant - Epping

Assessment Services Consultant

Quality Assurance Consultant

Member Experience Consultant

Claims Consultant, AusSuper

Education Course Consultant

Customer Service Consultant

Leasing Consultant

Injury & Return to Work Consultant

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