In-Demand head of sales Jobs in south melbourne, vic

Head of Customer Operations - APAC
Naviam —Melbourne VIC
- AI
Quick Apply
VIC General Manager
Pro AV Solutions —Clayton VIC
- Full-time
- Communication skills
Quick Apply
5d
Head of Sourcing
Nordex SE —Melbourne VIC
- Sales
- Engineering
- Bachelor's degree
Head of Sales
Zeller —Melbourne VIC
- Full-time
- Sales
- Office
- Analysis skills
- Parental leave
Reception & Sales Head
Sukhdev & Ahmad Migration Pty Ltd —Melbourne VIC
- Full-time
- CRM software
- Office
- Front desk
Quick Apply
Head of Product - Datascape
Datacom —Melbourne VIC
- Hybrid work
- AI
Quick Apply
Head of Sales ANZ - Strategic Partnerships
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Work from home
Service Delivery Manager
SSP Worldwide —Melbourne VIC
- Full-time
Head of GRC
Triskele Labs —Melbourne VIC
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- Leadership
Quick Apply
11d
Regional Operations Manager
Guzman y Gomez —Abbotsford VIC
- Full-time
- Sales
- Culinary experience
- Microsoft Office
Quick Apply
Store Manager Chadstone
Prada —Melbourne VIC
- Sales
- Customer service
- Business
6d
Marketing Coordinator
Aussie Broadband —Melbourne VIC
- Full-time
- Marketing
- Communication skills
- Marketing
- Annual leave
- Parental leave
Head of Equipment & Servicing
Asahi Beverages —Melbourne VIC
- Full-time
- CRM software
- Analysis skills
- Budgeting
6d
Head of Construction & Transport Procurement APAC SEA & ANZ
Vestas —Melbourne VIC
- Full-time
- Engineering
- Microsoft Office
- Master's degree
- Parental leave
- Employee assistance program
6d
Head of Production and Planning
SkinTech Lab Pty Ltd —Sunshine West VIC
- From $100,000 a year
- Full-time
- Management
- Bachelor's degree
- No degree
Quick Apply
Marketing Lead
Aussie Broadband —Melbourne VIC
- Full-time
- Sales
- Leadership
- Annual leave
- Parental leave
Retail Manager
Peter Jackson —Melbourne VIC
- $34 - $37 an hour
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
4d
Head of Marketing
Melbourne Symphony Orchestra —Melbourne VIC
- CRM software
- Sales
- Presentation skills
ESW Manager - Commercial & Corporate
Asahi Beverages —Melbourne VIC
- Full-time
- Hospitality
- No degree
- Organisational skills
10d
Head of Payments
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Sales
- Office
- Construction
- Parental leave
- Employee assistance program
Quick Apply
11d

I want to receive the latest job alert for head of sales in south melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of sales jobs near south melbourne, vic

Marketing Coordinator jobs in Melbourne VIC

Head Of Sales jobs in Melbourne VIC

Head Of Operations jobs in Melbourne VIC

Head Of Marketing jobs in Melbourne VIC

Store Manager jobs in Melbourne VIC

Receptionist jobs in Melbourne VIC

Commercial Manager jobs in Melbourne VIC

Retail Manager jobs in Melbourne VIC

Head Of Product jobs in Melbourne VIC

Service Delivery Manager jobs in Melbourne VIC

Internship, Marketing Fashion jobs in Sydney Nsw

Summer Internship, Marketing jobs in Melbourne Vic

Marketing Agency jobs in Sydney Nsw

Marketing Coordinator jobs in Winston Hills Nsw

Marketing Coordinator jobs in Greater Adelaide Sa

Construction Project Coordinator jobs in Melbourne Vic

Marketing Coordinator jobs in Brisbane Qld

Marketing Coordinator jobs in Sydney Nsw

Digital Marketer jobs in Five Dock Nsw

Digital Marketer jobs in Bella Vista Nsw

Head of Customer Operations - APAC

Naviam
Melbourne VIC

Quick Apply

Job Details

Qualifications

Incident response
ITIL
B2B
SaaS
AI

Full Job Description

Head of Customer Operations - APAC

Position Location: Melbourne, Australia (Hybrid)

Reporting to: Sasri Murray, Global Head of Customer Operations

Overview

We’re looking for a hands-on Head of Customer Operations to lift performance across Support, Professional Services and Customer Success in APAC, bringing the governance, consistency, and customer-first discipline required for our high performing technical team to scale with confidence.

How we work: OneNaviam | Go Beyond | Be Excellent | Win Together

Why Naviam

Join a global leader in Enterprise Asset Management (EAM) software and an IBM Premier Partner
High-growth, profitable business (10x growth in 4 years) with a strong delivery culture
Work regionally across APAC (Australia, NZ, Singapore, Malaysia, Hong Kong, and Macau) with a truly global team

The opportunity

You’ll own Customer Operations across APAC (Support, Professional Services, and Customer Success), bringing strong governance, workforce planning and performance rhythm
You’ll partner with Team Leads to align people, process and tools so that delivery is consistent, scalable and customer-first
You’ll help shape how we run Customer Success in APAC, embedding scalable frameworks that drive adoption, retention, and expansion while lifting the overall customer experience

What you’ll be great at

Own APAC service governance end-to-end: prioritisation, SLAs, escalation paths, service reporting and quality assurance
Drive continuous improvement and smart automation to lift customer experience, quality, and throughput with a focus on making governance feel like an enabler, not overhead, for a technical team
Make capacity predictable: run forecasting, allocation and utilisation so the right people are on the right work at the right time
Coach and develop a high-performing, customer-centric team: clear expectations, feedback loops and growth plans
Be the APAC voice in global Customer Operations and Customer Success—adopt what works, improve what doesn’t, and share local insights
Lead cross-functional alignment on escalation paths and incident response

What you’ll bring

Proven experience leading service or customer operations teams in a B2B environment (SaaS/tech preferred), ideally with exposure to technically sophisticated support and delivery teams
Building governance that sticks: SLAs, incident/escalation management, reporting cadence and quality control
Forecasting, capacity planning and utilisation management, and using data to make trade-offs visible
Working knowledge of ITIL (Incident/Change/Problem) and strong delivery fundamentals
Strong stakeholder management—able to influence across Sales, Delivery and global leadership
A practical, data-led approach; confident turning metrics into action
Curiosity about automation/AI and a bias to simplify, without compromising customer outcomes
Change management capability, where you can embed new ways of working in teams with strong existing culture and high technical standards
Melbourne-based (hybrid) with occasional travel within Australia and internationally

What success looks like (first 6–12 months)

Service performance is visible and reliable: clear dashboards, predictable cadence, and SLAs consistently met
Escalations are handled fast and well, and the root causes are addressed so issues don’t repeat
Capacity and utilisation are under control, with fewer surprises and better delivery predictability
Customer Success ways of working are embedded across APAC, lifting adoption, retention signals and customer outcomes
The team has embraced the governance and operational frameworks where they are working smarter, not harder

Interested? Share your CV and a short note on the service operations problems you love solving.

Quick Apply

Refine Your Search

head of sales jobs in south melbourne, vic

Head of Customer Operations - APAC

VIC General Manager

Head of Sourcing

Head of Sales

Reception & Sales Head

Head of Product - Datascape

Head of Sales ANZ - Strategic Partnerships

Service Delivery Manager

Head of GRC

Regional Operations Manager

Store Manager Chadstone

Marketing Coordinator

Head of Equipment & Servicing

Head of Construction & Transport Procurement APAC SEA & ANZ

Head of Production and Planning

Marketing Lead

Retail Manager

Head of Marketing

ESW Manager - Commercial & Corporate

Head of Payments

I want to receive the latest job alert for head of sales in south melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected