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Student Services Advisor (Campus)

Torrens University Australia -
Port Wakefield SA

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Customer service
Salesforce
Communication skills

Full Job Description

Student Services Advisor (Campus) - Adelaide Campus

Make a real difference in student lives

At Torrens University Australia, education changes lives — and so do the people behind it. As a Certified B Corporation, we’re part of a global movement using business as a force for good. We’re proud to be Australia’s fastest-growing university, creating opportunities for students from all walks of life.

We’re looking for a passionate and resilient Student Services Advisor to join our campus team and help deliver an exceptional student experience from enrolment through to graduation.

About the role

As a key frontline support professional, you’ll be one of the first points of contact for students, providing guidance, advice, and end-to-end support across a wide range of enquiries and situations.

You’ll help students navigate university systems, policies, and support services while working collaboratively with teams across the university to achieve positive outcomes.

This is a Permanent - Full time role, onsite based at our Wakefield Street Campus, in Adelaide. Candidates must hold full working rights within Australia.

What you’ll do

Deliver high-quality student support and case management
Resolve enquiries with empathy, professionalism, and accountability
Guide students through university policies, systems, and processes
Manage sensitive or complex student situations confidently
Maintain accurate records and case notes
Collaborate with internal stakeholders to support student success
Contribute to campus events including Orientation, Open Days, and Graduations

Who you are

You’re a people-focused professional who thrives in a fast-paced environment and enjoys helping others succeed.

You bring:

Strong customer service, student support, or advisory experience
Excellent communication and conflict resolution skills
Confidence handling challenging conversations with empathy and professionalism
Strong organisational and problem-solving skills
The ability to learn and apply complex information quickly
A collaborative, team-first mindset

Experience in higher education or case management systems such as Salesforce or Microsoft Dynamics is highly regarded but not essential.

Why join us?

At Torrens University, you’ll be part of a supportive, values-driven culture where innovation, collaboration, and growth are encouraged.

What we offer

Study support with free or discounted courses relevant to your role
Career development and internal mobility opportunities
Flexible and inclusive work environment
Purpose-led organisation with genuine social impact
Opportunity to work with passionate, student-focused teams

Additional information

We are proud to be an equal opportunity employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and candidates from diverse backgrounds.

If you require adjustments during the recruitment process, please contact [email protected] for confidential support.

We’d love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]

About Us

As the country’s newest and fastest-

growing university, Torrens
University Australia brings a fresh
approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

Apply Now

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