Introduction:
Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.
At National Pharmacies, we believe our people are our biggest asset.
We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.
Description:
Are you passionate about natural health and helping people achieve their wellness goals?
Do you enjoy building meaningful customer relationships and providing tailored health solutions?
National Pharmacies is seeking an enthusiastic and customer-focused Naturopath to join our team and support our mission to deliver outstanding service and care to our members and customers.
In this role, you will provide high-quality naturopathic consultations and retail health advice to customers and members, while supporting the retail operations of the pharmacy and contributing to sales, membership and customer engagement outcomes.
Key Responsibilities
- Provide exceptional customer service and naturopathic advice through consultations and retail conversations.
- Drive member and customer engagement, contributing to monthly membership sign-up targets and converting consultations into ongoing paid appointments.
- Promote the value of National Pharmacies membership and services in customer interactions.
- Maintain and build relationships with existing customers while generating new customer conversations within the pharmacy.
- Deliver naturopathic services in line with industry standards, best practice and organisational guidelines.
- Provide proactive customer service, solutions and alternatives to customer enquiries.
- Support pharmacy services within the store to maximise sales and customer care outcomes.
- Ensure operating standards are followed during retail sales and stock management activities.
- Complete date checking and stock rotation processes to minimise wastage within practitioner-only product ranges.
- Accurately process stock receipting and stock transfers in line with company procedures.
- Set up promotional activity in line with marketing campaigns and merchandising templates.
- Maintain professional presentation standards within the consulting room and retail environment.
- Support your line manager in achieving store and corporate objectives.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge.
Skills and Experiences:
About You
- Qualified Naturopath with a genuine passion for health, wellness and customer care.
- Strong communication and interpersonal skills with the ability to build trusted customer relationships.
- Previous experience in retail, pharmacy or health consulting environments (preferred).
- Ability to work collaboratively within a team environment while also working independently.
- Strong organisational skills and attention to detail.
- Passion for delivering exceptional customer service and health outcomes.
- Community minded with a proactive and positive attitude.
- Ability to thrive in a fast-paced retail environment.
Must be able to commit to the following roster:
Monday: 9:00am - 5:30pm
Tuesday: 9:00am - 5:30pm
Friday: 9:00am - 5:30pm
Why Join Us?
- Supportive team and workplace culture.
- Opportunity to build and grow your consultation client base.
- Attractive staff discounts across health, beauty and optical products.
- Career development and ongoing training opportunities.
- Opportunity to be involved in the National Pharmacies Christmas Pageant.
If you’re ready to bring your naturopathic expertise to a supportive, wellness-focused team, and can commit to the above roster apply now via our online application!
