In-Demand Helpdesk support Jobs in South Australia

L1 Helpdesk Technician (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
9d
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
11d
Customer Service Officer
BGIS —Greater Adelaide SA
- $74,000 a year
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
5d
Floor Coordinator - Help Desk & Rostering
SA Health —Greater Adelaide SA
- $74,095 - $78,694 a year
- Part-time
- Organisational skills
- Computer skills
- Leadership
5d
Senior Helpdesk Engineer (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- Management
- SharePoint
Quick Apply
11d
Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Customer Valet - Print Services
Konica Minolta Business Solutions Australia —Adelaide SA
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Quick Apply
10d
Operational Training Specialist
Workskil Australia Ltd —Adelaide SA
- Full-time
- Management
- No degree
- Communication skills
Handy Person
BGIS —Greater Adelaide SA
- Overtime
- Customer service
- Senior Secondary Certificate of Education
- Plumbing
- Parental leave
- Referral program

I want to receive the latest job alert for helpdesk support in south australia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near south australia

Customer Service Representative jobs in Greater Adelaide SA

Service Desk Analyst jobs in Harbour Town Wa

Data Analyst jobs in Greater Adelaide Sa

Customer Service jobs in Gold Coast Qld

Service Desk Analyst jobs in Macquarie Park Nsw

Disabilities Service Officer jobs in Perth Wa

Service Desk Analyst jobs in Sydney Nsw

Service Desk Analyst jobs in Upper Coomera Qld

Automotive Service Advisor jobs in Guildford Nsw

Geotechnical Engineer jobs in Scotland Island Nsw

Junior, Chemical, Graduate Engineer jobs in Victoria

Senior Helpdesk Engineer jobs in Brisbane Qld

Junior Devops Engineer jobs in Greater Sydney Nsw

Mechanical Engineer jobs in Greater Adelaide Sa

Surgical Operating Theatre Technician jobs in Melbourne Vic

Helpdesk Technician jobs in Remote

It Computer jobs in Cairns Qld

Senior Clinical Specialist jobs in Katoomba Nsw

Mcg Computer Australia jobs in Sydney Nsw

Customer Service Representative jobs in Walkerston Qld

L1 Helpdesk Technician (SA)

Comwire IT
Hindmarsh SA

Quick Apply

Job Details

Permanent | Full-time
9 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

helpdesk support jobs in south australia

L1 Helpdesk Technician (SA)

Service Desk Analyst

IT Service Desk Analyst

Customer Service Officer

Floor Coordinator - Help Desk & Rostering

Senior Helpdesk Engineer (SA)

Global Support I - AUS

Customer Valet - Print Services

Operational Training Specialist

Handy Person

I want to receive the latest job alert for helpdesk support in south australia

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected