Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the AI era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S and is consistently listed among the most admired companies in the world.
This role sits within Cognizant Moment, our unified experience practice that brings together AI, design, engineering and journey orchestration to create personalised, omnichannel experiences that drive growth. As a Global Top Tier Salesforce partner and a recognised leader in the Salesforce ecosystem, we deliver end-to-end Salesforce design, consulting, implementation and support; extending to contact centre transformation through partnerships with AWS, Google, Genesys, Nice and Microsoft.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China and Hong Kong. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
What are we looking for:
We are looking for a dynamic, experienced specialist keen to be part of a results-oriented culture accelerating AI-led experience change for our large, complex clients. Service Line Specialists (SLS) are advisory and sales specialists focused on creating, pursuing and closing Salesforce ecosystem and contact centre transformation opportunities in nominated markets. We work closely with and within client accounts to support vertical market alignment.
SLS’ provide deep expertise across the Salesforce ecosystem, including core clouds, industry solutions, Agentforce, Data Cloud, MuleSoft and contact center platforms such as AWS Connect and Genesys, to support Cognizant Moment and Cognizant’s client account teams in vertical markets and their account expansion plans into new markets and business areas. SLS’ are usually assigned into existing markets and some SLS’ will also engage in new logo markets.
The Service Line Specialist will be a trusted advisor to both the client and the Cognizant Client Partner, blending strategic and tactical sales experience with deep Salesforce and customer experience domain knowledge.
Responsibilities:
The primary responsibilities of this role are spread across three areas –
a) Practice growth and development,
b) Sales and Presales, and
c) Salesforce ecosystem and partner relationship management.
Additionally, the role will involve providing delivery oversight to transformation engagements in the region as well as working with the APJ Cognizant Moment leadership, the Cognizant Markets team and the digital networks (acquisitions) market teams for the development of GTM plays.
Practice and People
- Input into to the end to end growth of the Salesforce ecosystem and contact center transformation capability within Cognizant Moment
- Development of new capabilities across Salesforce emerging cloud offerings, Agentforce, Data Cloud and contact center / CX platforms, and related acquisitions
- Co-ordination with Cognizant’s Salesforce acquisitions globally to bring the capability to ANZ region
- Creating a supportive community (communities) that enable teams to come together to learn, create and have a sense of belonging
- Sponsor mentoring / coaching of the teams including the "Home Managers" and a focus on the early career teams including opportunities for Bench teams.
Sales and Presales
- Work with Cognizant Moment and wider sales teams on identifying and pursuing Salesforce ecosystem and contact center transformation opportunities in key target accounts
- Work with Cognizant teams to support the additional demand generation
- Engage with the global communities to bring methods, accelerators and processes to ANZ and the team.
- Work with the account teams and projects to drive quality and customer satisfaction through ensuring value creation from all community members
- Align presales / estimation support for the deals
- Deal qualification, construction and reviews
Salesforce Ecosystem and Partner Relationship
- Act as a representative of Cognizant Moment’s Salesforce ecosystem and contact center transformation practice in partner and industry forums
- Maintain and nurture executive connects within Salesforce and key ecosystem partners with the aim to drive partner driven sales and capability development
- Create platforms/forums to provide opportunities for practice associates to work in collaboration with partners
- Work with Cognizant and Salesforce marketing teams to create joint activities and events including outreach programs
Additionally, the role is also expected to provide delivery oversight and active participation in escalation management in co-ordination with the Global Delivery leadership.
