In-Demand senior marketing specialist Jobs in smithfield nsw

Senior Contact Service Centre Officer
Western Sydney University —Penrith NSW
- $97,693 - $104,713 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Employee assistance program
2d
Senior Marketing Specialist
Unisense Media Pty Ltd —Auburn NSW
- $90,000 - $100,000 a year
- Full-time
- Management
- Marketing
- Customer service
Quick Apply
Senior Marketing Specialist
Solventum —North Ryde NSW
- Full-time
- Sales
- Marketing
- Organisational skills
Consultant
Aon Corporation —Sydney NSW
- Full-time
- Communication skills
Senior Artworker
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
Social Media Manager
NotesEdu —Westmead NSW
- Marketing
- Research
- Bachelor's degree
Head of Marketing and Communications
Western Sydney University Student Union —Parramatta NSW
- $118,000 - $147,000 a year
- Full-time
- Hybrid work
- Marketing
- Marketing
- Analytics
Quick Apply
9d
Building Systems Engineer
CSR —Wetherill Park NSW
- Contract
- Construction
Quick Apply
5d
Placement Executive
Aon Corporation —Sydney NSW
- No degree
- Negotiation
Senior Marketing & Commercial Operations Specialist ANZ
Waters Corporation —Rydalmere NSW
- CRM software
- Sales
- Marketing
Bid & Proposals Manager
Colliers —Sydney NSW
- Full-time
- Business development
- Parental leave
Quick Apply
13d
Corporate Services Manager
Think Creative Agency —Chatswood NSW
- From $110,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Parental leave
- Gym membership
Quick Apply
11d
Digital Marketing Specialist - Performance Marketer
Mad Lab Media —Enmore NSW
- From $70,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick Apply
3d
Senior Digital Marketing Manager
2T Interactive Digital Media & Technology Solutions Pty Ltd —Sydney NSW
- $10,500 - $18,500 a month
- Full-time
- Marketing
- Education
- In-person
- Employee discount
- Referral program
Quick Apply
Senior Marketing Specialist - Martech and Personalisation
Bank Australia —Mascot NSW
- Full-time
- Analysis skills
- APIs
- Financial services
- Parental leave
- Gym membership
9d
Senior Product Manager
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
- Work from home
- Parental leave
Senior Marketing and Digital Manager
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Management
- Marketing
- Analysis skills
- Parental leave
- Gym membership
Quick Apply
Senior Analyst, Business Development (Identity & Security Specialist Sales)
Mastercard —St Leonards NSW
- Full-time
- Sales
4d
Marketing Specialist
The Asset Finance Shop —Alexandria NSW
- $77,000 - $85,000 a year
- Full-time
- CRM software
- Marketing
- Salesforce
Quick Apply
M&A Fixed Asset Valuation - Consultant/Senior Consultant
Deloitte —Sydney Western Suburbs NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave

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Senior Contact Service Centre Officer

Western Sydney University -
Penrith NSW

Apply Now

Job Details

Full-time
$97,693 - $104,713 a year
2 days ago

Benefits

Employee assistance program
Salary packaging
On-site parking

Qualifications

Management
Customer service
Administrative experience
Communication skills

Full Job Description

Full-time, Ongoing position at HEW Level 6.
Primarily campus-based role across Hawkesbury and Penrith.
Salary: $97,693 – $104,713 per annum, plus 17% Super and Leave Loading.

Provide operational support that helps the Contact Service Centre maintain service quality and resolve complex student enquiries.

The Opportunity
In this role, you will provide day-to-day operational support for the Contact Service Centre (CSC), supporting a large casual pool of customer service and sales specialists to deliver consistent, high-quality service. Reporting to the Manager, CSC, you will contribute to service improvement activities across onboarding, training, and quality assurance, while acting as an escalation point for complex prospective student and admission enquiries.

You will coordinate practical workforce and administrative requirements including rostering, approving timesheets, and supporting casual contract processes. You will design and deliver onboarding and training programs with clearly documented procedures, and work with team leaders to identify service delivery risks and implement targeted upskilling. You will also build strong relationships with key stakeholders including Marketing (Domestic and International), Scholarships, and other service partners to support campaign performance and customer experience.

The CSC is currently located at Hawkesbury campus and is in the process of establishing operations at Penrith campus. This role is operational in nature and requires a strong on-campus presence to support service delivery, particularly during peak periods. You may be required to work across both Hawkesbury and Penrith campuses. Limited flexible working arrangements, including working from home, may be available where service demand and operational requirements allow. Flexibility will be guided by peak periods, call volumes, and the need to provide on-site support to CSC staff. This is a predominantly on-campus role, with limited flexibility available outside peak service periods.

What Success Looks Like:

Service quality is maintained during peak periods and high call volumes.
Complex prospective student and admission enquiries are resolved end-to-end.
Rostering, timesheets, and casual contract processes are completed accurately and on time.
Onboarding and training improves capability, consistency, and service confidence.
Stakeholder relationships support campaign outcomes and continuous service improvement.

About You

Demonstrated experience in a customer service and/or sales role, ideally in a tertiary setting.
Strong communication, administration, and case management skills in a high-volume environment.
Experience using contact centre, administrative, and student management systems.
Demonstrated experience training and developing colleagues, including creating materials.
Proven ability to build effective relationships with a range of stakeholders.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

Position Enquiries: Direct to Sami Beydoun, Manager Contact Service Centre via [email protected]. Please include the job reference code REF1473R.
Closing Date: 11:59pm, Sunday 14 June 2026.
Working Rights: You must provide evidence of full-time working rights in Australia at application.
How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

Apply Now

Refine Your Search

senior marketing specialist jobs in smithfield nsw

Senior Contact Service Centre Officer

Senior Marketing Specialist

Senior Marketing Specialist

Consultant

Senior Artworker

Social Media Manager

Head of Marketing and Communications

Building Systems Engineer

Placement Executive

Senior Marketing & Commercial Operations Specialist ANZ

Bid & Proposals Manager

Corporate Services Manager

Digital Marketing Specialist - Performance Marketer

Senior Digital Marketing Manager

Senior Marketing Specialist - Martech and Personalisation

Senior Product Manager

Senior Marketing and Digital Manager

Senior Analyst, Business Development (Identity & Security Specialist Sales)

Marketing Specialist

M&A Fixed Asset Valuation - Consultant/Senior Consultant

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