Ready to lead a high performing team that makes a real difference?
We're looking for a dynamic Team Leader to join our Recoveries team at our Kawana Edge office. This is your chance to lead a dedicated group of Consultants who are passionate about delivering exceptional outcomes.
What you'll be doing:
You'll inspire and guide a team of focused recoveries specialists who pride themselves on getting results. Every day, you'll balance the needs of our clients and our business, ensuring outstanding service for all stakeholders. Success in this role means hitting the sweet spot between speed, quality, and cost-effectiveness. You will deliver timely, high-quality outcomes while keeping one eye firmly on the budget.
Why this role matters:
This isn't just about managing processes, it's about leading people who take pride in their work and making sure every recovery delivers value. If you thrive on creating a service-focused culture and love seeing your team succeed, this could be your next career move.
Responsibilities
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Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives
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Coach, train and mentor direct reports using technical expertise to pursue saving opportunities
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Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
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Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
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Provide technical recovery claims advice and assistance to all team members
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Review and sign off on claim decisions and recovery write off outside of teams authority limits
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Participate and support peer leadership group in decision making and resource allocation across the claims department
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Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
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Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team
What are we looking for?
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Strong recoveries or claims management experience
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A proactive and energetic approach to help drive the business forward
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Demonstrated ability to develop, coach and train staff
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Have the desire to expand your knowledge and skills across different facets of motor insurance
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Proven ability to provide data analysis with strong written verbal communications skills
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The ability to maintain strong relationships with internal & external stakeholders
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Excellent customer service skills
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Solid understanding of liability and relevant insurance laws
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Demonstrated financial and KPI performance
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Strong negotiation and conflict resolution
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Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
The benefits of working at A&G
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Location – This role is based at our Kawana Office..
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
