INFORMATION FOR APPLICANTS
Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fifth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing, transport and health care. The Goulburn Valley is often referred to as 'The Food Bowl of Australia' as around 25% of the total value of Victoria's agricultural production is generated in this area.
Greater Shepparton has a population of approximately 69,000 and is culturally rich with 17.4% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.
Team Leader – Customer Experience and Business Development
Salary: $101,221.12 per annum
Closing: Friday 12 June 2026
Full Time – Permanent
Lead the customer experience, help drive the future, and shape Performing Arts in Greater Shepparton
Are you ready to take centre stage in a role where customer experience meets creativity, innovation and growth?
We are seeking a passionate and dynamic leader to drive exceptional customer experiences and unlock new business opportunities across our Riverlinks venues - home to performing arts, major events, and community experiences in Greater Shepparton.
What You Will Do
- Use data and insights to understand our customers and inform strategy and planning
- Identify and grow new business opportunities to maximise venue use and revenue
- Lead a high-performing team delivering seamless ticketing and client services
- Champion innovation through new systems, technology, and smarter processes
- Build partnerships with artists, businesses, and community stakeholders
- Contribute to the development of a vibrant performing arts program
What You Bring
- Proven leadership skills with the ability to motivate and develop teams
- Strong focus on delivering outstanding customer experience
- Experience in business development, revenue growth or partnerships
- Confidence using systems, technology and data to drive improvement
- Excellent communication and stakeholder engagement skills
Why Join Us
At Greater Shepparton City Council, you will contribute to a thriving cultural community while working in a collaborative and innovative environment. You will have the opportunity to shape the future of the arts locally and make a meaningful community impact.
Apply now and help shape unforgettable experiences at Riverlinks.
For further information about this position, please contact Matt Schroeders, Manager – Riverlinks Venues on mobile 0409 860 040.
Note: This position is subject to a 6 month qualifying period in accordance with the Fair Work Australia minimum employment period. During the qualifying period employees will be provided with appropriate on-going induction, support, assistance, resources and training to enable them to meet the required performance standards for the position.
First Nations people are encouraged to apply. Council is committed to Child Safety and Wellbeing and adheres to Child Safe Standards and obligations under the Reportable Conduct Scheme of the Child Wellbeing and Safety Act 2005.
Please note that applications which do not specifically address the Key Selection Criteria detailed in the position description will not be considered.
All applications must be submitted to the Council by the closing date shown on the advertisement.
