Permanent
6 July 2026 11:59pm
Account Manager (TBTC Shepparton VIC)
Job Summary
About the team
Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.
We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.
The Telstra Business Technology Centre channel is a unique component of the Telstra Business Sales segment. The channel is comprised of 25 physical locations across Australia. The TBTCs provide customers with flexibility of visiting on site, over the phone, via email or video conference, with one, consistent Account Manager for all of their needs. This is extremely unique compared to other channels and creates an exciting role for those interested in business account management.
The role with us
As an Account Manager in TBTC, you support the development of deep customer relationships, managing your own defined portfolio of accounts and delivering technology solutions to small and medium businesses. This role is critical to maintaining strong customer relationships that grow the reputation and sales performance of the TBTC.
Work Location: 199-201 High Street, Shepparton, VIC, 3630, Australia (On-site)
What You’ll Do
As an Account Manager , you apply your relationship building, sales and organizational skills to deliver the following responsibilities:
- Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
- Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
- Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
- Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
- Meet individual and team sales and performance KPIs.
- Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
- Participate in individual or group coaching and feedback conversations.
About You
- Demonstrated ability and performance in an ICT or Telco Sales roles.
- Understand and relate to Small and Medium Business customers.
- Understand technology essential in running a business effectively.
- Proven experience in both cold and warm calling and engaging with potential or existing customers.
- Ability to build and maintain relationships through effective communication and follow-up.
- Enjoys coaching and development from leaders.
Ready to connect with your next career move?
If this sounds like the perfect fit, we’d love to hear from you.
Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience.
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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
