About Us
Haven Bathhouse is a contemporary wellness destination designed to help our community slow down, reconnect, and recharge. Our premium bathhouse experience features hot, warm and cold pools, saunas, a steam room and a beautifully designed space that promotes rebalance, stillness and renewal. We pride ourselves on maintaining the highest standards of safety, hygiene, and customer care in a calm, welcoming environment.
The Role
We are seeking an enthusiastic, safety-conscious, and reliable individual to join our team in a multi-skilled role. This position combines lifeguarding, customer service, and cleaning/maintenance duties to ensure our bathhouse operates safely and seamlessly.
You will be the reassuring presence supervising our pools and thermal areas, the warm and professional face greeting guests at reception, and a key team member maintaining our premium cleanliness standards.
Key Responsibilities
Lifeguarding & Safety
· Maintain vigilant, active supervision of pools and wet areas.
· Enforce safety policies and facility guidelines respectfully and consistently.
· Respond confidently to emergencies, providing first aid and CPR where required.
· Monitor guest wellbeing in hot and cold environments to ensure safe usage.
Reception & Guest Services
· Welcome guests and provide an exceptional first impression.
· Process bookings, memberships, and retail transactions via POS systems.
· Answer phone and email inquiries professionally and efficiently.
· Assist guests with information about services, facilities, and wellness offerings.
Cleaning & Maintenance
· Perform regular cleaning of change rooms, bathrooms, showers, and pool surrounds.
· Maintain presentation standards across all guest and staff areas.
· Support water testing procedures and assist with chemical handling (where trained).
· Identify and report hazards or maintenance issues promptly.
Facility Operations
· Assist with opening and closing procedures.
· Support stock replenishment
· Contribute to a calm, safe, and welcoming atmosphere at all times.
What You Need (about you)
· Current Pool Lifeguard Certificate (Desirable but not essential)
· Current Senior First Aid Certificate (HLTAID011 or equivalent) (Essential)
· Current Police Check (or willing to attain)
· Legally able to work in Australia
· 18+ years old
· Strong swimming ability and physical fitness.
· A calm, professional manner suited to a wellness environment.
· Works well in a team, but also takes personal responsibility
· Great customer service and communication skills
What You Need (Desirable)
· Previous experience in an aquatic, leisure, or wellness environment (ideally but not essential)
· Experience in reception, hospitality, or customer service roles.
· Familiarity with POS systems and booking platforms.
· Knowledge of pool water testing and chemical handling.
What We Offer
· Casual / Part Time / Full-Time positions available
· Flexible working hours (including weekends, early mornings and evenings).
· A supportive team culture within a premium wellness environment.
· Opportunities for ongoing training and development.
· The chance to work in a space dedicated to community wellbeing and recovery.
How to Apply
Please submit your resume and a short cover letter outlining your experience in similar roles to [email protected].
Join us at Haven Bathhouse and help create a safe, restorative space where our community can unwind and recharge.
Don’t Tick Every Box?
At Haven Bathhouse, we value attitude, reliability, and a genuine passion for health and wellness just as much as experience. If you don’t meet every requirement but are eager to learn, committed to safety, and excited about creating meaningful guest experiences, we’d still love to hear from you.
We’re committed to supporting the right person with training and development to help them grow in the role.
Pay: $27.00 – $38.00 per hour
Work Location: In person
