About MCC Label
Picture yourself walking through a supermarket, spotting products on almost every shelf and knowing, “I helped bring that to life.” That’s what working at MCC feels like.
As a global leader in label and packaging solutions, we partner with some of the world’s most recognised brands to create innovative, high-quality packaging that millions of people see and use every day. From food and beverages to wine and spirits, pharmaceuticals, personal care, automotive and more, our work is part of everyday life.
Behind every label is a team of people who make it happen. At MCC, safety comes first, quality is non-negotiable, and collaboration drives our success. We empower our people to take ownership, deliver results and continuously look for better ways to do things. With 109 manufacturing sites and 12,000+ employees globally, MCC is the Global #1 for prime labels.
Here, you have the opportunity to make a real impact, build your career and take pride in seeing your work in the hands of consumers every day.
About the role
As we grow, we are looking to add an additional Internal Sales Representative to an established team, located at our MCC Global IML Scoresby Facility.
The purpose of the role is to provide strong customer Service experience by serving as the central operational and commercial liaison between the customer and internal teams, ensuring seamless end-to-end order execution, exceptional customer experience, and strong account development.
This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
Duties include
- Build strong customer partnerships by managing key accounts, understanding customer needs, and becoming a trusted day-to-day contact.
- Coordinate orders and projects from start to finish, ensuring accurate processing, smooth production scheduling, and on-time delivery.
- Monitor commercial and financial outcomes, including pricing, order accuracy, invoicing support, and follow-up activities to help deliver a seamless customer experience.
- Resolve customer issues proactively by investigating concerns, coordinating with internal teams, and identifying opportunities for continuous improvement.
- Track and report on key performance indicators (KPIs) to help drive service excellence, operational efficiency, and customer satisfaction.
- Work closely with production, supply chain, and sales teams to ensure customers receive clear communication and outstanding support throughout the order lifecycle.
About you
- A genuine passion for customer service and a commitment to delivering an exceptional customer experience.
- Previous experience in a customer service, account coordination, or customer support role is essential.
- Experience in an FMCG, manufacturing, distribution, or make-to-order environment will be highly regarded.
- Highly organised and detail-oriented, with the ability to manage multiple priorities and meet deadlines with confidence.
- A proactive, self-motivated approach, with the initiative to identify issues and drive solutions.
- Strong administrative and coordination skills, with confidence using business systems and managing accurate documentation.
- Excellent written and verbal communication skills, with the ability to build positive working relationships across customers and internal teams.
- Experience in packaging, printing, labels, or other technical/manufactured products would be advantageous, but is not essential.
- Must have valid Australian working rights.
The Benefits
- Competitive pay and benefits package.
- Free onsite parking.
- Health & wellness program and Employee Assistance Program (EAP).
- Private health insurance discounts.
- Career development opportunities locally and globally within MCC.
- Employee referral rewards for helping us find great people.
- Recognition programs that celebrate performance and contribution.
- Regular social events fostering a fun and friendly workplace.
- A values-driven, inclusive, and supportive culture.
Apply now
Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.
Diversity & Inclusion
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.
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