Administration Coordinator Virtual Ambulatory Care
Requisition Number: REQ673080
Employment Type: Permanent Full - Time
Classification: Administration Officer - Level 5
Hours per week: 38
Location: Wagga Wagga Community Health Centre (Lewis House)
Remuneration: $79,171.07 - $80,966.53 per annum (+ super + 17.5% leave loading where applicable)
Applications Close: 21 July 2026
Are you an experienced administration leader ready to coordinate a single front door for virtual and community care across the Murrumbidgee region?
About the Opportunity
We are seeking an experienced Administration Coordinator to lead day-to-day coordination of our Virtual Ambulatory Care (MVAC) administration team. This is a key leadership role at the heart of a service that delivers a safe and efficient “single front door” for community-based and virtual care services across MLHD, supporting equitable and timely access for patients, carers and referrers.
In this role, you will:
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Coordinate daily administration team operations, including work allocation, triage of competing priorities, and ensuring coverage aligns with demand and MVAC operating hours
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Oversee end-to-end referral administration processes across phone, email and approved e-referral/webform channels, ensuring timely registration, accurate data entry and adherence to privacy and record-keeping requirements
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Ensure first appointment booking and patient communications are completed consistently, in line with agreed service templates and booking rules
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Maintain and continuously improve administrative workflows, scripts, checklists and service templates that support admin-decidable eligibility decisions and identify when clinical triage is required
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Support effective relationships with spoke service teams, managing exceptions and handover requirements, including escalation to clinical staff when required
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Monitor and report key intake KPIs and operational measures, escalating emerging risks and recommending improvement actions
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Lead and support onboarding, training and coaching of administrative staff, including digital systems, customer service standards and cultural safety principles
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Contribute to quality and safety activities and support service improvement projects (PDSA cycles) that strengthen access and efficiency
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Provide high-level administrative support to the MVAC leadership group, including meeting support, action tracking and correspondence management
To , please review the Position Description
About You
Our ideal candidate will demonstrate:
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Demonstrated experience supervising or coordinating an administrative team in a complex, high-volume setting, with the ability to allocate workload, set priorities and meet deadlines
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Strong understanding of customer service and intake processes, with the ability to apply documented eligibility/booking rules and escalate appropriately for clinical triage
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Demonstrated ability to develop, document and implement administrative workflows, procedures and tools, and to embed continuous improvement practices
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High level communication and stakeholder engagement skills, including the ability to influence, negotiate and work collaboratively with clinical teams and referrers
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Strong digital literacy with advanced proficiency in Microsoft Office and experience using patient administration/scheduling systems (eMR) and call/referral management tools
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Demonstrated ability to monitor, interpret and report service data/KPIs to identify issues, inform decisions and drive performance improvement
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A current Class C Driver's Licence
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National Police Check (or willingness to obtain)
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Vaccination Category B compliance
Why Join MLHD?
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At Murrumbidgee Local Health District (MLHD), we offer more than a job — we offer the chance to make a real difference.
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Play a vital role in shaping a growing virtual care service that improves access for patients, carers and referrers across our regional communities
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Access up to $20,600 per annum tax-free for living expenses, plus the option for novated car leasing
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Take advantage of ongoing learning and career development opportunities
Benefit from our comprehensive wellness programs for you and your family, including Employee Assistance Programs, Fitness Passport, and initiatives to support both physical and mental health
How to Apply
If this sounds like the opportunity for you, click Apply Now! Please contact Caroline Holtby on
[email protected] if you have any questions about this role.
MLHD welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the communities we serve.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and the LGBTIQ+ community.
If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.
