Are you willing to embrace the dark side?
It’s not what you might think – and, guaranteed, more than you expect – if you’re ready to step up as Night Manager at Adina Hotel Melbourne Flinders
We’re looking for a unique all-rounder and quintessential people person. You’re self-assured and level-headed and you shine when the stars come out. We’re talking the celestial kind; although, you’re unequivocally at ease with people from all walks of life, and at every level.
A natural-born leader, you see the good in people, and bring out the best in everyone around you, yet possess second sight when it comes to reading unexpected situations and problem-solving. Regardless of what unpleasant surprises may occur, you’ll have it all under control and won’t even break a sweat.
Your team turn to you as the compass for direction and together you lay the groundwork for a smooth day ahead.
No Fear! With you on duty, you’ll ensure no-one misses out on their best day – and night – possible.
At TFE Hotels, we recognise and celebrate your uniqueness, and promise to give more back. So, if you’re looking for a career with no limits, we’re the place for you.
Responsibilities and Duties include but are not limited to the following:
- You lead the overnight operations of the hotel and are the go-to for the night team.
- With a hands-on style, you encourage team involvement, initiative and a focus on continuous improvement.
- You audit the day’s activities and complete daily balancing of the hotel’s transactions.
- You jump in on Reception when needed and also help out in delivering room service orders as required.
- Coordinate tasks for each shift and delegate to Night Auditor accordingly (if applicable).
- Ensure smooth sailing of the check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B outlets (if applicable).
- Conduct team briefings with the night team to share hotel activity e.g. VIPs in house, group movement, promotions, guest feedback.
- You know all the room types, rates and hotel services – you’re ready to ‘sell’!
- You happily assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) ensuring they’re followed through and charges raised accordingly.
- Resolve guest complaints promptly, efficiently and always with a smile! Also be sure to follow TFE complaint handling guidelines.
- You’re first on the scene in the event of an emergency or incident and follow procedure to resolve accordingly, escalating and liaising with emergency services where appropriate.
- You keep the ‘Guest Services Directory’ in the Property Management System (PMS) accurate and up to date, always!
- Transition to day shifts is seamless with your communication and handover.
- Reporting is your friend – management may ask for up-to-date financial/yield reports.
- You handle reservation requests efficiently and friendly – involve your Manager or Reservations team for groups, unusual or difficult requests.
- You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.
- Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness – all by Payroll deadline!
- Get involved with recruitment, performance reviews and performance management as needed.
- Keep you Manager informed of any problems and unusual matters.
- Cleanliness and tidiness are a priority – you keep the lobby, front desk and F&B outlet looking immaculate.
- This isn’t an exhaustive list – your Manager may have other reasonable tasks or instructions on occasion.
Skills and Experience required:
- You hold a current Responsible Service of Alcohol (RSA) Certificate and First Aid Certificate
- You (ideally) have or are studying toward a Hospitality Diploma or Degree and/or have prior experience in a similar role and similar property
- You can physically meet the demands for this role including constant standing, frequent computer and phone use involving repetitive and sustained use of the upper limbs and occasional lifting, pushing and moving of objects up to 20 kgs
- You’re tech-savvy and proficient in using Microsoft Office 365, Property Management System and Customer Relationship Management database
Base salary from $76,652.99 per annum excluding superannuation
Are you ready to dive in and find more? You deserve it.
