In-Demand Customer success engineer, data center learning Jobs in Richmond, Vic

Customer Success Engineer, Data Center Learning
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
3d
Customer Success Engineer
OpenBet —Melbourne VIC
- $75,000 - $85,000 a year
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
Quick Apply
4d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Application Support Engineer - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Oracle
- Management
- Computer Science
- Employee assistance program
Data Center Operations Technician Trainee (6 months) , Data Centre Operations, Melbourne
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Communication skills
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Client Data Delivery Analyst
Circana Australia —Melbourne VIC
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick Apply
Data Center IT Support Engineer-DCO Tech 3, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- $79,423 - $99,423 a year
- 12 hour shift
- Computer Science
- AWS
- Associate degree
Client Data Delivery Analyst
Circana —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Autonomous Operations Process Engineer
Ornata —Richmond VIC
- $85,000 - $110,000 a year
- Full-time
- Writing skills
- Bachelor's degree
Quick Apply
Website Experience & Optimisation Manager
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Marketing
- Analytics
- Dental insurance
- Annual leave
Technical Program Manager, Integrations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- SharePoint
Advanced Associate, Test Center Support
Pearson —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Education
Senior Software Engineer
Dabble —Richmond VIC
- $160,000 - $175,000 a year
- Hybrid work
- AWS
- Annual leave
- Work from home
Consumer Data Insights (Fixed Term)
NielsenIQ —Melbourne VIC
- Full-time
- Sales
- Research
- AI
- Employee assistance program
Quick Apply
Data Center Operation Technician
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Administrative experience
- Health insurance
- Employee assistance program
Technical Implementation & Support Engineer (APAC)
Nicolab —Melbourne VIC
- $120,000 - $150,000 a year
- Part-time
- Remote
- AWS
- Education
- Bachelor's degree
- Annual leave
- Referral program
Quick Apply
Senior Software Developer
Shockbyte —Melbourne VIC
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer Science
- Systems design
- SQL
Quick Apply
Customer Success Executive
ServiceNow —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply

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Customer Success Engineer, Data Center Learning

Amazon Web Services Australia Pty Ltd -
Melbourne VIC

Apply Now

Job Details

Full-time
3 days ago

Benefits

Training program

Qualifications

Data centre experience
Confined Space Entry
Mechanical Engineering
AWS
Analysis skills
Bachelor's degree
LMS

Full Job Description

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Based in Melbourne, Australia and reporting to the Manager of Customer Success for APJC and EMEA, the Customer Success Engineer (CSE) will help deliver both internal and external education and training programs. The CSE will collaborate externally with local training institutions, third level educational institutions such as universities and community colleges, local and upper secondary education institutions and providers of vocational training with the goal of creating long term local talent pools. Internally the CSE will collaborate with global colleagues on the Data Center Learning team as well as cluster leadership, Public Policy, Public Relations and Community Engagement specialists, to help create the educational and training mechanisms required to deliver the required talent, training and skills at the right time, in the right location at the right level is to support the operational growth of the cluster.

As a CSE you are the day-to-day voice of Data Center Learning to your internal and external customers, and also the voice of the customers and will represent their needs back into Data Center Learning. You will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters.

Key job responsibilities

Strategic Planning & Development. In conjunction with local AWS partners, you will develop and execute comprehensive education, pre-skilling and talent pipeline and training readiness strategies aligned with AWS business objectives. Forecast future skill requirements and design programs to meet emerging needs. Build scalable frameworks for program expansion across regions, to align training and development initiatives with AWS's growth trajectory.

Program Design & Implementation. Design innovative training programs that bridge identified skill gaps. Work with internal partners to create measurable learning pathways for data center operations careers. Implement blended learning solutions incorporating classroom online, and hands-on training. Develop frameworks that support progressive career pathways for your cluster.

Stakeholder Management & Alliance Building. Build and maintain strategic relationships with key stakeholders across educational institutions, government agencies, and industry partners. Support expansion into new locations by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch and expand. Facilitate collaboration between multiple stakeholders to achieve program objectives. Manage complex partner relationships and expectations. Create governance structures for multi-stakeholder initiatives. Develop and maintain executive-level relationships with partner organizations.

Performance Measurement & Analytics: Establish KPI frameworks for DC Learning education and training programs. Implement data collection and analysis processes. Track program effectiveness and return on investment. Conduct regular program assessments and adjustments. Create reporting frameworks for various stakeholder groups.
Innovation & Continuous Improvement: Research and implement best practices in workforce development. Leverage data analytics to drive program improvements. Identify and test new approaches to talent development. Scale successful initiatives across regions

A day in the life
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

Bachelor's degree or above in Electrical or Mechanical Engineering
Experience managing training/learning related projects or programs
A technical background with some Data Center experience
Experience developing and delivering presentations to large and diverse audiences

PREFERRED QUALIFICATIONS

Strong quantitative and analytical skills, with the ability to use data and metrics to understand and report on programs/projects, and to drive necessary actions.
Basic Knowledge of adult learning principles and instructional design
Experience with educational technology, learning platforms and developing talent pipelines and career pathways
Basic knowledge of the Data Center Learning’s learning management systems (LMS) & Learn.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer success engineer, data center learning jobs in richmond, vic

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