In-Demand Customer experience lead Jobs in Richmond, Vic

Marketing Specialist
Mirror Mirror Rooftop Lounge —South Melbourne VIC
- $100,000 - $115,000 a year
- Full-time
- Marketing
- Data analysis skills
- Education
Quick Apply
Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Skechers Flagship Management Opportunities - Melbourne
Skechers —Melbourne VIC
- Full-time
- Communication skills
Quick Apply
Area Manager - Petroleum & Convenience Retail
Jasbe Petroleum —Oakleigh VIC
- From $83,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Opportunities for advancement
Quick Apply
12d
Customer Success Manager (SaaS | Construction Tech)
BuildPass —Richmond VIC
- $85,000 - $105,000 a year
- Full-time
- Construction
- AI
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Sales Consultant | Melbourne Central (full-time)
Fitness First —Melbourne VIC
- From $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Gym membership
Quick Apply
Regional Support Coordinator
MyIntegra —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Visual Merchandiser - GPO Melbourne
H&M —Melbourne VIC
- Full-time
- Sales
- Merchandising
- Annual leave
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HOKA Chadstone | Store Manager
HOKA —Malvern East VIC
- Full-time
- Merchandising
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Experienced Private Jet Charter Sales Consultant
Air Charter Service —Melbourne VIC
- Full-time
- Sales
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Team Leader
Tata Consultancy Services —Melbourne VIC
- Customer service
Sales Team Leader
Splend —Melbourne VIC
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Employee assistance program
Quick Apply
Melbourne Central - Platypus Assistant Store Manager
Platypus —Melbourne VIC
- Full-time
- Sales
- Merchandising
- Leadership
- Health insurance
- Gym membership
Quick Apply
Regional Manager - Victoria
Lorna Jane —South Wharf VIC
- Full-time
- Merchandising
- Leadership
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10d
Program Architect
Infosys —Melbourne VIC
- $127,971 - $141,157 a year
9d
Auditor
Findex —Melbourne VIC
- Full-time
Administrative Officer
The Royal Melbourne Hospital —Parkville VIC
9d
Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
9d
Visual Merchandiser - Chadstone
H&M —Chadstone VIC
- Full-time
- Sales
- Merchandising
- Annual leave
Quick Apply

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customer experience lead jobs near richmond, vic

Marketing Specialist

Mirror Mirror Rooftop Lounge
South Melbourne VIC

Quick Apply

Job Details

Full-time
$100,000 - $115,000 a year

Qualifications

Marketing
Data analysis skills
Education
Bachelor's degree
Business Administration
Business
Marketing

Full Job Description

Position: Marketing Specialist
Employer: Mirror Mirror Rooftop Lounge https://www.tiffygroup.com.au/)
Location: South Melbourne, VIC
Employment Type: Full-time
Salary: 100,000-115,000AUD per annum + Superannuation
Closing Date for Applications: 25 June 2026

About Us

Mirror Mirror is a unique rooftop venue located above the iconic Clarendon Hotel in South Melbourne. We specialize in craft cocktails, locally sourced dining, and memorable events – from corporate team building sessions to intimate private parties and large-scale cocktail functions. Our venue blends lush greenery, marble finishes, and a retractable roof with sweeping city views, creating a versatile space for both casual hospitality and high‑end events.

Role Purpose

We are seeking a creative and data‑informed Marketing Specialist to identify market opportunities, lead market research, and advise on the development and execution of pricing, promotion, and distribution strategies for our venue, food & beverage offerings, and event services. This role will directly support business growth and strengthen the Mirror Mirror brand.

Key Responsibilities (tailored to Mirror Mirror’s hospitality and events operations)

Market opportunity & strategy advisory
Identify emerging opportunities in Melbourne’s rooftop bar, dining, and event sectors. Advice on the development, coordination, and implementation of pricing and promotional plans for venue hire, food & beverage packages, and corporate/social events.
Market research commissioning & execution

Commission and conduct market research (e.g., competitor venue analysis, customer preference surveys, event trend tracking) to uncover opportunities for new or existing offerings, including themed cocktail nights, corporate packages, and seasonal menus.

Data analysis for demand & market characteristics

Collect and analyses customer booking data, event attendance patterns, and demographic information to assess potential demand for new services (e.g., weekday corporate packages, large‑scale cocktail events). Evaluate market characteristics affecting venue utilization and event sales.Support business expansion by developing and executing marketing objectives, policies, and programs – such as loyalty initiatives, seasonal campaigns, and event‑driven promotions – aligned with Mirror Mirror’s revenue and brand goals.Advise on all elements of the marketing mix relevant to hospitality and events, including:Develop and implement brand strategies to ensure Mirror Mirror’s unique identity (“a well‑kept secret rooftop with fairytale‑inspired experiences”) remains consistent across all digital, print, and in‑venue touchpoints. Enhance brand visibility through storytelling, PR, and targeted local campaigns.Selection Criteria – Qualifications & Experience

Business growth support through marketing programs
Full marketing mix advisory
Product mix (cocktail menus, food offerings, event packages)
Pricing (table minimums, event venue hires fees, package pricing)
Advertising & sales promotion (social media campaigns, influencer partnerships, early‑bird event discounts)
Selling (upselling premium packages, corporate sales funnels)
Distribution channels (direct booking platforms, third‑party event marketplaces, partnerships with corporate coordinators)
Brand visibility & identity management

Education: AQF Bachelor’s degree or higher in Marketing, Business Administration, Commerce, or a closely related field (equivalent to Australian standards).
Experience: Minimum 3–5 years of, full-time employment as a Marketing Specialist or highly similar role (e.g., Marketing Consultant, Brand Manager, Product Manager).
Industry background: Candidates with demonstrated marketing experience in service-driven industries are strongly encouraged to apply. This includes, but is not limited to, aviation, hospitality, events, tourism, lifestyle, and entertainment sectors. Practical experience in market research, data analysis, promotional strategy, and brand management within a B2B or B2C service environment is highly transferable and valued.
Technical skills: Proven ability to commission market research, analyze customer/booking data, and convert insights into actionable marketing plans.
Core competencies: Strong understanding of the full marketing mix, brand management, pricing strategy, and promotional campaign execution in a service/event environment.
Soft skills: Excellent communication, strategic thinking, and collaboration with operations and events teams.

How to Apply

Please send your CV and a cover letter outlining your relevant experience to [email protected] by 25 June 2026. Only shortlisted candidates will be contacted.

Pay: $100,000.00 – $115,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer experience lead jobs in richmond, vic

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