Description:
Due to growth, we have 3 x Permanent Full Time Support Facilitator roles available, 1 based in Dandenong South and 2 based in Northcote
Case management, Outreach, referrals and linkages. Develop independence and confidence in others
SCHADS Level 4 – $44.58 - $47.97 p/h – plus super & salary packaging benefits
About You
Are you motivated to make a meaningful impact on the lives of individuals facing complex needs due to workplace or road incidents? Do you have the skills to support people in achieving their goals with empathy and resilience? If you're adaptable, committed, and passionate about helping others navigate mental health challenges, this role could be your next step.
We’re looking for someone with the following attributes:
The ability to effectively and quickly build rapport with people
Effective listening skills, an adaptable communication style and a desire to learn more
Contribute positively within a team and work autonomously
Familiar with technical terminology in a clinical setting
Previous experience in mental health or case management outreach support (professional, volunteer, lived experience), supporting people with complex needs; ABI / AOD / mental illness / physical disability / dual diagnosis.
Tertiary studies in Mental Health, Social Science or other relevant qualification (or be actively studying) is necessary
It is a requirement of this position to meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s licence.
About the Role
As part of our TAC team, you will support participants on WorkCover and TAC throughout their recovery journeys. Our participants may have a mental health condition, Acquired/Traumatic Brain Injury (A/TBI), or disability resulting from a workplace or traffic incident.
Your role will be to help them build the skills and confidence to manage daily tasks independently, with a strong focus on empowerment over direct intervention. The role operates in a hybrid model, combining work-from-home, office (ermha365 - Dandenong South), and outreach support. This program operates with a large catchment area in Dandenong and the South East Suburbs
This role entails:
Community outreach and telehealth support, case management and following established behavioural support plans
Regular communication with care teams, linking participants to a wide range of community and clinical services
Developing professional relationships with individuals, their families and others stakeholders in the community
Managing referrals, performing risk assessments, providing accurate and timely case notes and reports
Use of a variety of systems and navigate multiple platforms
These 3 positions are permanent full time, Monday to Friday, 9am - 5pm
About ermha365 and what we can offer you
At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.
As an employee you will be offered:
Support as needed utilising our 24/7 Employee Assistance Program
Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
Flexibility in working hours to suit work life balance
Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
A supportive team environment that is engaging and inspiring
Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing
ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/
Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at
[email protected] noting your preferred method of communication and contact details and a member of the team will be in touch
