In-Demand Systems integration specialist Jobs in Remote

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Senior/Staff Data Scientist (Optimisation)
Gridsight —Remote
- $160,000 - $220,000 a year
- Full-time
- Remote
- Data analysis skills
- Cleaning
Quick Apply
2d
Payments Migration Specialist
Storable Australia - Newbook (LinkedIn) —Remote
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Servicenow Consultant - Australia (Remote)
Sysintegra —Remote
- Full-time
- Remote
10d
Senior Product Manager
Gridsight —Remote
- Full-time
- Remote
- Research
- Product management
- APIs
Quick Apply
Senior Solution Architect, AI Compute Engineer - NVIS
NVIDIA —Remote
- Full-time
- Remote
- Management
- Doctoral degree
- Computer Science
ServiceNow Consultant(Remote)
Sysintegra —Remote
- Full-time
- Remote
- Analysis skills
- Marketing
Senior DevOps AI Engineer
Obsidian Security —Remote
- On call
- Remote
- Computer Science
- Salesforce
- DevOps
Quick Apply
11d
Principal Architect
Red Hat, Inc. —Remote
- Full-time
- Remote
- Azure
- AWS
- Leadership

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Casual HubSpot CRM & Marketing Specialist (Remote / Australia-Wide)
Call on Clare —Remote
We have an older database in ActiveCampaign that has been dormant for some time, and we are looking to start fresh by migrating this data, setting up seamless…
$35 - $40 an hour
Quick Apply
1d
Customer Support Specialist (AU)
SafetyIQ —Remote
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Quick Apply

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Customer Support Specialist (AU)

SafetyIQ -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

systems integration specialist jobs in remote

Customer Support Specialist (AU)

Senior/Staff Data Scientist (Optimisation)

Payments Migration Specialist

Servicenow Consultant - Australia (Remote)

Senior Product Manager

Senior Solution Architect, AI Compute Engineer - NVIS

ServiceNow Consultant(Remote)

Senior DevOps AI Engineer

Principal Architect

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