Who We Are:
The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit membership community that connects and represents the worldwide IT channel. We set our members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure, and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors, and other companies serving the channel.
We were formerly known as the CompTIA Community (the membership arm of CompTIA). The association was renamed as GTIA in 2025, but that’s not where our story begins. Our association has a long history of serving businesses in the IT channel and technology professionals.
Through education, training, philanthropy, and market research, GTIA promotes industry growth; we are committed to creating an environment where innovation happens and the opportunities and benefits made possible by technology are available to all.
Summary
The Specialist, Strategic Membership & Partnership, is responsible for recruiting, engaging, and retaining members. This role will close memberships, bring into Communities, onboard for membership benefits, secure participation in GTIA Community events, and engage members in multiple member benefits and resources. They will also work collaboratively on community activities, such as focusing on growing regions and assisting exhibitors for our GTIA Member and Partner Conferences.
Essential Duties and Responsibilities
Recruitment
- Assumes responsibility for all existing member contacts in the assigned territory. Must demonstrate the ability to relate, respond, and interact with prospects to develop lasting and productive relationships
- Understands and communicates value propositions to key members and prospects, closing new company memberships
- Identifies and defines member business needs, determines appropriate GTIA Community solutions, and develops proposals for review and engagement
- Diligently creates and pursues sales leads, including leveraging other GTIA Community support resources as required
- Successfully and professionally delivers presentations to key prospects through face-to-face meetings and virtual platforms
- Perform other related duties as assigned
Engagement/Retention
- Coordinates any GTIA Community resources that are deployed to retain the member and increase the overall mindshare throughout the member organization
- Engages members and prospects to develop a strategic roadmap of GTIA Community programs and services to meet their business needs
- Ability to present an overview of member benefits and create a positive member experience
- Maps GTIA Community resources to the member profile, providing maximum value and consumption of benefits
General
- Maintains an up-to-date understanding of GTIA Community product and service offerings, industry trends, and technical developments that affect target markets
- Represents the GTIA Community at qualified industry meetings/events to promote GTIA services
- Participates in membership forecasting and planning in an effective manner
Key Performance Metrics
- Membership growth - coordinate activities to drive the growth of new members annually
- Member Engagement - engage proactively with members through calls, emails, social media, events, and networking to ensure they are maximizing their membership benefits
- Member Retention - ensure members are renewing their memberships with a target of 75% renewal rate
Skills and Qualifications
- Strong cold calling, outbound sequencing, and pipeline generation skills with high activity levels
- Superior Microsoft Excel, PowerPoint, Word skills required
- HubSpot, or other CRM experience
- Microsoft Teams, Zoom (meeting and webinar formats)
- Superior interpersonal, written, and verbal communication skills
- Comfortable with public speaking
- Superior customer/member service ethic
- Outstanding level of attention to detail and quality
- Proven ability to work directly with C-level member contacts
- Proactive with a high degree of intellectual curiosity and a self-driven learner
- Ability to work both independently and within cross-functional teams
- Strong organizational skills to manage multiple projects and tasks simultaneously, ensuring deadlines are met, and resources are allocated effectively
- Travel as required (approx. 40%), including occasions outside of normal working hours, e.g., networking opportunities that take place in the evenings
Education and/or Experience
- Degree preferred but not required for the role
- 3+ years of direct experience in the related field
- Must be based in the ANZ or ASEAN regions
Total compensation – AUD $114,000 to $120,000 (base + bonus)
Why Join Us:
We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees; we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.
Our team works hard, and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings, including:
- Medical benefits
- Annual corporate bonus
- Opportunity for spot bonuses up to $2,500
- GTIA contribution towards the workplace retirement account
- Flexible work schedule, with summer hours for five months
- Unlimited paid time off
- Fertility coverage - $25,000 Lifetime Benefit
- $900 Annual broadband reimbursement
- $500 Home office equipment reimbursement
- Various other benefits and rewards
GTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
